Motorola MK3000 Product Reference Manual page 73

Troubleshooting
Table C-1
Problem
MK3000 does not turn on
MK3000 appears to lock up upon
bootup
MK3000 does not respond to polls
from the host computer
MK3000 does not send data to host
computer
Scanner does not recognize
configuration bar codes
Reg file values are not copied into
the Registry at boot time
The screen does not respond to pen
input
Need to determine a device MAC
address
Possible Causes
No power to the
MK3000.
A utility with no user
interface was specified
as the first user
application, or user
application failed to run.
No communication
between the host and
MK3000.
MK3000 is not
programmed to work
with the host.
MK3000 is not
connected to the host.
The scan driver does not
support parameter bar
code scanning.
More than one .reg file
and duplicate registry
entries are present.
The screen is not
properly calibrated, or is
off center.
Maintenance and Troubleshooting
Possible Solutions
Connect the Symbol approved power supply
to an AC power source and to the MK3000
power connector. See Figure 1-2 on page
1-3.
Either specify no user application, or a
UI-based application as the first user
application. If no user application is
specified, Explorer.exe is used.
Note: this is a substitution of Explorer.exe as
the user application, not protected mode.
Check cables to the MK3000. Ensure the
MK3000 address is the address the host is
polling.
Check communication parameters.
Open a command window using
Start > Programs > Command
ipconfig to list the status of all radio and
Ethernet interfaces.
Check setup communication parameters.
Check cables to host computer.
Configure the scanner using scanning
C API scanner object.
Review all .reg files in /Application and
/Platform and ensure they have no conflicts.
Re-calibrate the screen.
Open
Start > Programs > CommandPrompt
Type ipconfig /all
to display the MAC address next to
'address'.
C - 3
and type
.