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Motorola CENTRACOM 6880801D90-D User Manual

Inbound event display (ied).
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CENTRACOM Gold Series™ Elite
Inbound Event Display (IED)
© 2004-2009 Motorola, Inc.
All Rights Reserved
6880801D90-D
Printed in U.S.A.

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   Summary of Contents for Motorola CENTRACOM 6880801D90-D

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    CENTRACOM Gold Series™ Elite Inbound Event Display (IED) © 2004-2009 Motorola, Inc. All Rights Reserved 6880801D90-D Printed in U.S.A.

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  • Page 3: Foreword

    General Information, CENTRACOM Warranty of the Motorola Electronic Catalog (Domestic User Price Book). This warranty is extended by Motorola, Inc., 1301 E. Algonquin Road, Schaumburg, Illinois 60196 to the original end user purchaser when purchasing for commercial, agricultural or governmental use.

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    This warranty sets forth the full extent of MOTOROLA'S responsibilities regarding the Product. Motorola's total liability and the purchaser's sole remedy for any breach of this Warranty will be limited to, at Motorola's option, repair, replacement, or refund of the purchase price of the product(s).

  • Page 5: How To Receive Depot Warranty Service

    Motorola's option, repair or replacement of Motorola software or the payment of Licensee's actual damages, not to exceed the total licensed charge paid by Licensee to Motorola for the item of software that caused the damage.

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    PURPOSE. The classification of defects in Motorola supplied software shall be the responsibility of Motorola. Remedy of defects is at the sole discretion of Motorola. If Motorola agrees to remedy a software defect, the new software will be warranted until the end of the original warranty period.

  • Page 7: Documentation Copyrights

    Furthermore, Motorola reserves the right to make changes to any products herein to improve readability, function, or design. Motorola does not assume any liability arising out of the applications or use of any product or circuit described herein; nor does it cover any license under its patent rights nor the rights of others.

  • Page 8: Fcc Interference Warning

    The CENTRACOM Gold Series Elite and Elite Admin applications support regional languages. To configure the application to support a regional language, refer to the Motorola Console Regional Language Support User's manual which is located on the CENTRACOM Gold Series CD-ROM.

  • Page 9: Getting Help

    If there is a problem loading or operating software, or if the console does not appear to be working properly, refer to "Troubleshooting" or contact the supervisor for help. To request technical assistance call the Motorola System Support Center: Motorola and MMS - (800) 221-7144 End Users or Customer - (800) 323-9949...

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  • Page 11: Table Of Contents

    OREWORD Computer Software Copyrights... i Motorola Limited Hardware Warranty... i How to Receive Depot Warranty Service ... iii Motorola Limited Software Warranty ... iii Documentation Copyrights ...v Disclaimer...v Trademark Information ...v FCC Interference Warning...vi Regional Languages...vi Getting Help... vii HAPTER NTRODUCTION Overview ...

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    Resource Display Filter... 5-12 Message Code Display Filter dialog ... 5-13 Operating Filter Dialog Controls ... 5-14 Status Code Display Filter dialog ... 5-15 Sorting dialog... 5-16 Sorting Scenarios ... 5-17 1 Initial displayed content ... 5-17 2 Sort by Received Time Order then Primary/non-Primary ... 5-18 3 Event State placed first in the Order of Classifications...

  • Page 13: Chapter 1 Introduction

    Chapter 1 This manual describes the Inbound Event Display (IED) operator organizational feature, available as a software add-on for CENTRACOM Gold Series Elite console operator positions. ™ IED software enhances an Elite console to perform similar to a call-based console, as opposed to channel based console. On the Elite Dispatch operator interface, IED is displayed as a movable call queue window for radio messages and radio statuses.

  • Page 14: Overview

    Overview The following graphic is an example, which describes the basic appearance and features of an Inbound Event Display interface, named here as “Request to Talk." Resource Tile Column title button Primary Resource Indicator Status Indicator Error Log Typical Inbound Event Display Interface 6880801D90-D 6880801D90-D Drop down menus...

  • Page 15: Chapter 2 Network Configuration For Ied

    Chapter 2 This chapter covers the network configuration of all operator positions and CENTRACOM Servers in zones running IED. Procedures in this chapter must be completed before proceeding with the setup of an IED system. This chapter assumes all CENTRACOM domains have been installed and configured correctly according to the CENTRACOM Gold Series Software Installation User’s Guide, prior to performing the IED installation.

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    3. Click Properties. 4. Select Internet Protocol (TCP/IP) and click Properties again. 6880801D90-D 6880801D90-D Gold Series™ Elite Inbound Event Display...

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    5. Click Advanced. 6. On Advanced TCP/IP Settings click the DNS tab. 7. Click the Add button that is located just above the DNS Suffix for this connection text entry box. Network Configuration for IED 6880801D90-D 6880801D90-D...

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    8. Type the DNS suffix for another CENTRACOM domain running IED, other than those already listed. 9. Click Add to insert the newly created DNS suffix to list. 10. Repeat steps 7 through 9 for all remaining CENTRACOM domains running IED. 11.

  • Page 19: Configuring Domain Trusts In Windows 2000 Server

    Configuring Domain Trusts in Windows 2000 Server A Domain "Trust" must be created between different CENTRACOM domains to enable read access to the CENTRACOM share across domains. The name of the share created by the installation must not be changed from "CENTRACOM".

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    3. Select the Trust tab. 4. Click the Add button next to the “Domains Trusted By This Domain” list. The Add trusted domain window opens. 5. Enter the Domain name for another CENTRACOM domain running IED, other than those already listed. Example: To allow a domain on Zone 4 (elite-zone4.local) to gain access to this CENTRACOM Server’s domain, enter "elite- zone4.local."...

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    7. If the Windows prompts that it cannot verify the trust, click OK, otherwise proceed to Step 8. 8. Click the Add button next to the “Domains That Trust This Domain” list. The Add Trusting Domain window opens. 9. Enter the same Domain name that was entered in Step 5. Example: In order for this CENTRACOM Server to gain access to the domain on Zone 4, enter "elite-zone4.local."...

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    12. Enter the user name and password of the CENTRACOM Server you are attempting to gain a trust with. Example: In these procedures we are granting and gaining access to the Domain in Zone 4, so enter the user name and password for the CENTRACOM Server in Zone 4.

  • Page 23: Configuring Domain Trusts In Windows Server 2003

    Configuring Domain Trusts in Windows Server 2003 A Domain "Trust" must be created between different CENTRACOM domains to enable read access to the CENTRACOM share across domains. The name of the share created by the installation must not be changed from "CENTRACOM".

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    Select the Trust tab. Click the New Trust… button. The New Trust Wizard window opens. Click Next. 6880801D90-D 6880801D90-D 2-10 Gold Series™ Elite Inbound Event Display...

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    Enter the Domain name for another CENTRACOM domain running IED, other than those already listed and click Next. Example: To allow a domain on Zone 4 (elite-zone4.local) to gain access to this CENTRACOM Server’s domain, enter "elite-zone4. local." If Windows prompts that it cannot verify the trust, select the Trust with a Windows domain option and verify the domain name, otherwise proceed to Step 8.

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    Select the Two-way and click Next. Select Both this domain and the specified domain and click Next. 6880801D90-D 6880801D90-D 2-12 Gold Series™ Elite Inbound Event Display...

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    Note: Make sure the user has not setup a trust on the other server. If they have setup the trust, remove it for this process to complete. Enter the trust password and click Next. The Trust Selections Complete window shows the selections you have made, click Next.

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    Select Yes, confirm the outgoing trust, and click Next. Select Yes, confirm the incoming trust, and click Next. 6880801D90-D 6880801D90-D 2-14 Gold Series™ Elite Inbound Event Display...

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    The Completing the New Trust Wizard window appears. Click Finish to add the trust. Note: The procedure above should be performed only in one of the servers where the two-way trusts are being setup. It will take care of the trust setup for the other machine as well, so the user does not need to create a new trust in the other server, or modified it.

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  • Page 31: Chapter 3 Install Broadcast Message Router

    Chapter 3 Subnets and Broadcast Message Router (BMR) The BMR enables Inbound Event Display messages to be relayed between subnets. The following applies only if a network has greater than one subnet. For networks of only one subnet, skip to “Install Inbound Event Display”...

  • Page 32: Install Broadcast Message Router (bmr)

    Install Broadcast Message Router (BMR) This manual assumes that each subnet is set up as specified in the CENTRACOM PC Software Installation User’s Guide. The BMR allows messages to be relayed between subnets. In the CDM, the Broadcast Message Router Configuration (BMRC) allows system administrators to designate machines on their network.

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    In the CENTRACOM Elite software setup, note the following steps to add BMR to the system: When choosing what components to install, choose Custom. Choose Broadcast Message Router. If the BMR is not already installed, during the Custom Install the user is presented with a reminder to give the service a proper domain username and password: Install Broadcast Message Router...

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    The following dialog is presented if a user deselects the box (to uninstall BMR): Continue with installation as discussed in the Software Install User's Guide. After CENTRACOM Elite install is completed, reboot the PC. 6880801D90-D 6880801D90-D Gold Series™ Elite Inbound Event Display...

  • Page 35: Setting Up A Broadcast Message Router Service

    Setting up a Broadcast Message Router Service Use the following procedure to configure the Broadcast Message Router Service: Navigate to and open the Windows Control Panel. Double-click the applet icon for Administrative Tools. The Administrative Tools window is displayed. Double-click the Services icon. The Services window is displayed.

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    Select the Log On tab. Select This Account. Note: The Broadcast Message Router needs to run with a domain account that is valid in all domains, otherwise the operator- to-operator functionality will not work across all zones. The login should be in the format: ELITE-ZONE1.local\Administrator Select Browse.

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    Click Find Now. Select an Administrator User from the list and click OK. Install Broadcast Message Router 6880801D90-D 6880801D90-D...

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    Note: The Broadcast Message Router needs to run with a domain account that is valid in all domains, else the operator functionality will not work across all zones. Click OK. Enter the password for the selected user, and then confirm it. 6880801D90-D 6880801D90-D Gold Series™...

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    Warning: Click OK to return to the Services window. With the BMR selected, right-click and select Start. Close the Services and Administrative tools windows. Install Broadcast Message Router If there is no password created for this user account – make sure to delete the ‘*****” in the Password fields.

  • Page 40: Verify Or Stop An Operating Bmr

    Verify or Stop an operating BMR Users can verify if a BMR is running by viewing the "Services" dialog and viewing the Status column for the BMR in the list. To stop a BMR from running, a user must be logged in as an Administrator.

  • Page 41: Bmrc And Cdm/adm Configuration

    Chapter 4 Broadcast Message Router Configuration (BMRC) In this section, administrators will use the Broadcast Message Router Configuration (BMRC), which involves adding/deleting of Broadcast Message Router Service information for systems of multiple Console subnets. To open the Broadcast Message Router Configuration, in the main CDM screen: Select Edit then Message Router Configuration…...

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    Broadcast Message Router Configuration screen The two main regions for data entry are Host Settings and System Port Number. Type the IP address of all the BMRs in the system, including this machine if it is a BMR, and then click Add. Note: In multi-zone systems, all CDMs need the same host list.

  • Page 43: System Port Numbers

    System Port Numbers Only one System Port Number for all BMRs in the database can be stored and modified per system. This is done under the heading “Port Number” in the Message Router table. When entering a Port Number it must fall within the range from 1024 to 65535.

  • Page 44: Configure Alias Database Manager (adm) For Inbound Event Display

    Configure Alias Database Manager (ADM) for Inbound Event Display If desired, ensure aliases have been entered in the ADM for all talkgroups and radio message codes that is displayed in the Inbound Event Display. Refer to the ADM User’s Guide for details. 6880801D90-D 6880801D90-D Gold Series™...

  • Page 45: Chapter 5 Elite Admin Configuration

    Chapter 5 This section includes procedures for configuring and customizing the various features of Inbound Event Display from within the Elite Admin application. If an Inbound Event Display configuration already exists, selecting Inbound Event Display from the Edit drop-down menu produces the Configuration Summary window;...

  • Page 46: Elite Admin Toolbar And Menu

    Elite Admin Toolbar and Menu When the Inbound Event Display capability is configured for a system, the following changes or functions are enabled: Icon 6880801D90-D 6880801D90-D Item Description Show/Hide Shows or Hides the Inbound Event Inbound Event Display window. Note that in the Display button Edit/Toolbar function (selecting which buttons to show or hide in a...

  • Page 47: Creating An Inbound Event Display

    Creating an Inbound Event Display If an Inbound Event Display configuration does not exist from the main Admin window, select Edit then Inbound Event Display to display the Inbound Event Display Wizard. If an Inbound Event Display already exists, select Edit then Inbound Event Display to display Configuration Summary window.

  • Page 48: Using The Wizard

    Using the Wizard Creating a new IED configuration is facilitated using the Inbound Event Display Wizard. Users are presented with a series of screens to create an Inbound Event Display configuration. When moving through the screens, clicking Cancel prompts the user to exit the current window without accepting any changes, returning to the Admin main window.

  • Page 49: Specifying Message And Status Codes

    Specifying Message and Status Codes This section defines Message and Status Codes and their formats. Selecting the Message check box enables selection of radio buttons for either All Message Codes or Message Codes* as shown above. Selecting the radio button for All Message Codes will monitor all available message codes.

  • Page 50: Specifying Sorting Criteria

    Specifying Sorting Criteria The Inbound Event Display Wizard provides the ability to sort events based on received time. Sorting ability is grouped into Classifications, and within that group the Order within Classifications. Classifications include Primary Resource, Event State such as Hold, Acknowledged and Unacknowledged, and Event Type such as Radio Message and Radio Status.

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    When the sorting screen is accessed via Customize from the Summary dialog, the screen shown above changes to include a section where the user can select Received Time Order: Note: Refer to the Sorting Scenarios on Page 5-17. Elite Admin Configuration 6880801D90-D 6880801D90-D...

  • Page 52: Configuration Summary From The Wizard

    Configuration Summary from the Wizard At the end of the Inbound Event Display Wizard process, the Configuration Summary screen shows an Inbound Event Display Interface Preview region at the top of the window. A window pane for Properties and Customize is located on the left, containing elements of this configuration organized in the familiar "tree"...

  • Page 53: Customization

    Customization The Inbound Event Display configuration can be customized by accessing the Configuration Summary screen from the main Admin window, under Edit then selecting Inbound Event Display. Note: When Configuration Summary is accessed from Dispatch, only the item Preferences can be modified. The Configuration Summary screen shows an Inbound Event Display Interface Preview region at the top, and organized in the familiar "tree"...

  • Page 54: Appendix A,

    Preferences dialog Four regions displayed in the Preferences dialog are General Information, Log to File, Enable Audible Indication, and Customize Inbound Event Display. In General Information an administrator can select: Name: Type a new name for the display. Show the Inbound Event Display upon Dispatch startup. Show the Preview tile in the Inbound Event Display window.

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    Note: If the log file is not backed up once the designated file size limit is reached, data thereafter will be lost. Also note that a separator line is added to the log file after each Dispatch session. This happens when Dispatch is started up or the dispatch user changes to another configuration file then back to the current configuration file.

  • Page 56: Resource Display Filter

    Resource Display Filter Filters and Sorting Dialogs The Resource Display Filter allows a user to select resources to be monitored by the Inbound Event Display. Selecting the checkbox for Radio enables the list of either All resources, selecting Primary or Non- Primary resources.

  • Page 57: Message Code Display Filter Dialog

    Message Code Display Filter dialog The Message Code Display Filter dialog provides an administrator the ability to choose the details of which radio message codes are displayed in the Inbound Event Display . For individual or set of monitored resources, specific Messages Codes or ranges of Messages Codes can be selected.

  • Page 58: Operating Filter Dialog Controls

    Specifying Message Codes for Monitored Resources When entering Message Codes, integers (whole numbers), are used. The Customize Message Code Display Filter dialog has groups of controls, organized into regions for: All Monitored Resources Primary/Non-Primary Resources, grouped into either All Primary or All Non-Primary can be specified.

  • Page 59: Status Code Display Filter Dialog

    are configured to display different Message Codes, the radio buttons are initialized to be empty. The rationale behind this is so the Administrator can redefine a group of Resources displaying different Message Codes, to display the same set of Message Codes. Specifying the Message Code option for a selected Resource(s) automatically checks the items for the Resource if the resources have not been checked previously.

  • Page 60: Sorting Dialog

    Sorting dialog The Customize Inbound Event Display Sorting dialog provides an administrator the ability to specify the received time sorting order and the classification sorting order. The default setting is Oldest on Top (meaning First-in-First-Displayed). This means the oldest event will always be shown on the top of the list, with others shown chronologically after it.

  • Page 61: Sorting Scenarios

    Sorting Scenarios To demonstrate the implications of sorting, the following scenario shows how the displayed list of content changes in the Inbound Event Display as sorting parameters are selected. The first example shows the table of initial displayed content before sorting is applied.

  • Page 62: Sort By Received Time Order Then Primary/non-primary

    2 Sort by Received Time Order then Primary/non-Primary If the “Oldest on Top” (First-in-First-Displayed) was selected as shown in the Received Time Order above,, then the selection is made to sort first by Primary Resource (where RSC_A and RSC_B are Primary and where RSC_C and RSC_D are non-primary), and second by Event Status (e.g.

  • Page 63: Event State Placed First In The Order Of Classifications

    3 Event State placed first in the Order of Classifications This next example assumes that Event State is placed first in the Order of Classifications. The Inbound Event Display would display: Inbound Event State Acknowledged Acknowledged Acknowledged Unacknowledged Unacknowledged Held Held Elite Admin Configuration UNIT_ID...

  • Page 64: Monitor Message And Status Codes

    4 Monitor Message and Status Codes This example assumes the selection is made to monitor Message and Status Codes by adding Event Type then positioning at the top of the Order of Classifications window (with the arrow buttons), Event State first, Event Type second then Primary Resource third.

  • Page 65: Operations Dialog

    Operations dialog The Customize Inbound Event Display Operations dialog contains three regions: Operations Menu Items Inbound Event Display Toolbar Double-click Action Each of the items listed in the Operations Menu Items can be selected as indicated by the checkboxes to appear in the dropdown menu of the Inbound Event Display interface.

  • Page 66

    The Icon buttons shown on the Toolbar pane can be repositioned with the arrow buttons. As well, a user can use the Separator button to add a separator/space between icon buttons appearing on the toolbar. To choose what will happen when the user double-clicks on any event, open the double-click menu and choose either Acknowledge or Hold.

  • Page 67: Chapter 6 Dispatch Operation With Inbound Event Display

    Chapter 6 This chapter describes operator use of the Inbound Event Display. The following graphics illustrate the typical components of an Inbound Event Display : Resource Tile Column title button Primary Resource Indicator Status Indicator Error Log Dispatch Operation with Inbound Event Display Dispatch Operation with Inbound Event Display Drop down menus...

  • Page 68: Dropdown Menus And Handling Events

    Dropdown Menus and Handling Events The Inbound Event Display window contains drop-down menus for Inbound Event Display, Operations, View, and Help. The functions that operators can take on events, using buttons and selecting items in the Operations drop-down menu, are described in the next section "Responding to Events."...

  • Page 69: Responding To Events

    Responding to Events To respond to entries in the Inbound Event Display operators should first understand the implications for taking actions on events in the queue. These implications become clear when operators understand the functions of the Inbound Event Display operations buttons and menu selections in the following sections.

  • Page 70: Menu Operations And Buttons

    Menu Operations and Buttons The following table outlines operator actions available in the Inbound Event Display: Button Menu Item Acknowledge Acknowledge Next Hold Delete Clear Error Line Deleting All 6880801D90-D 6880801D90-D Description This function selects and Acknowledges a resource signified with a Green checkmark; it Holds a previously Acknowledged event or Deletes it (depending on how the feature has been configured *).

  • Page 71: Event Status Indicators

    Delete by Unit Delete by Resource Event Status Indicators A graphic indicator for an event's State can appear at the far left of the Inbound Event Display queue as shown in the table below, such as Hold or Acknowledge. A graphic Status indicator shows what action has been taken on an event.

  • Page 72: Handling Events In The Queue

    Handling Events in the Queue Some examples for handling events in the queue include Acknowledging, Acknowledging the next event at the top of the list, deleting a selected event, deleting all events for a resource, or Holding an event. Some actions populate the resource tile while other actions do not, in both the Inbound Event Display and on the Dispatch desktop (if visible in the currently selected folder).

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    Double-clicking causes the item to be selected and Acknowledged, while automatically changing the previously acknowledged event to Hold. Clicking the Delete button deletes the selected event, sets the resource tile blank and only the Acknowledge Next button in the toolbar remains active. Clicking Acknowledge Next performs the same actions as Acknowledge except it automatically acknowledges the item at the top of the list with a single click of the icon.

  • Page 74: Modify Inbound Event Display Preferences

    Modify Inbound Event Display Preferences From the main Dispatch interface select the drop-down Edit menu then select Inbound Event Display. The Configuration Summary screen shows the name of the Inbound Event Display configuration in the window title bar as well as the folder in the Properties and Customize window at lower left.

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    The following table shows example information when clicking on Preferences. The items below can be modified after clicking the Customize button: General Information Name: Inbound Event Display Show Inbound Event Display: Enable Audible Indication Customize Inbound Event Display Total Rows: 100 Selected Content: 1.

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    Customize Inbound Event Display Preferences as viewed in Elite Dispatch. 6880801D90-D 6880801D90-D 6-10 Gold Series™ Elite Inbound Event Display...

  • Page 77: Registry Settings

    Registry values can be used to control the behavior of certain aspects of the IED interface. The following table summarizes these values. Warning: This suggestion requires the use of the Registry Editor The key is: HKEY_LOCAL_MACHINE/SOFTWARE/Motorola/Console/Elite. Name EventDisplayPath Registry Values Appendix A (REGEDIT.EXE).

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  • Page 79

    TERM Acknowledge Acknowledge Next Admin Program Audio Indication BMRC Classification Sorting Order Configuration Summary Deselect Elite Dispatch Program Filter Hold Host List Inbound Emergency Inbound Event Display Message Codes Gold Series™ Elite Inbound Event Display DEFINITION An action for Acknowledging an event in the Inbound Event Display causes the resource to be enabled for communication with the console operator.

  • Page 80

    TERM “Op” or “OP” Order within Classification Primary Resource and Indicator Radio Message Radio Status Status Codes Sorting Wizard 6880801D90-D 6880801D90-D 2-Glossary DEFINITION Operator Position Sorting Order within a classification is based on either Primary Resource, Event State or Event Type. Order within the class can occur for elements such as Primary, Non-Primary, Unacknowledged, Acknowledged and Held, Radio Message and Radio Status.Based on either the selection of Primary Resource or Event State for sorting...

  • Page 81

    Active Directory ... 2-5 Activity Log show/hide ... 6-2 Add trusted domain ... 2-6 Add Trusting Domain... 2-7 Admin Classification Radio Message and Status... 5-6 Classification Sorting Criteria... 5-6 Configuration ... 5-1 Configuration Creating... 5-3 Configuration Customize ... 5-9 Configuration using Wizard ... 5-4 Configuration Wizard, Summary...

  • Page 82

    Windows 2000 Server ... 2-5 Windows Server 2003 ... 2-9 Domains and Trusts ... 2-5 Error Log show/hide ... 6-2 Event Display Handling events in,... 6-6 Modify Preferences ... 6-8 Event Display Wizard... 5-3 Handling events examples ... 6-6 Help Calling for help ...

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