Warranty Service - Honda GXI 20 Owner's Manual

14. WARRANTY SERVICE
Owner Satisfaction
Your satisfaction and goodwill are important to your dealer and t o us. All
Honda warranty details are explained in the Distributor's Limited Warran-
ty. Warranty service is available at any dealership displaying the Honda
Power Equipment Engines sign. To locate dealers in your area, look in the
yellow pages of your telephone directory under Gasoline Engines, Garden
& Lawn Equipment & Supplies, Lawn Mowers, etc.
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Engines
Normally, any problem concerning the engine will be handled bv
the
dealer's-service~department. If you have a warranty problem that has not
been handled t o your satisfaction, w e suggest you take the following
action:
Discuss vour Droblem with a member of dealership management. Often
complaints can be quickly resolved at that level. If the problem has
already been reviewed with the Service Manager, contact the owner of
the dealership or the General Manager.
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If your problem still has not been resolved t o your satisfaction, contact:
American Honda Motor Co., Inc.
P.O. Box 100021
Duluth, Georgia 301 36-9421
Telephone: (404) 497-6400
We will need the following information in order t o assist you:
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Your name, address, and telephone number
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Engine model and serial number
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Date of purchase
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Dealer name and address
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Product or equipment in which the engine is installed.
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Nature of the problem
After reviewing all the facts involved, you will be advised of what action
can be taken. Please bear in mind that your problem will likely be resolved
a t t h e dealership, using the dealer's facilities, equipment, and personnel,
so
it is very important that your initial contact be with the dealer.
Your purchase of a Honda engine is greatly appreciated by both your
dealer and American Honda Motor
Co., Inc. W e w a n t t o assist you in every
w a y possible t o assure your complete satisfaction with your purchase.
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