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Appendix
Troubleshooting
The following conditions in the table below do not always indicate a problem. Please perform the checks
described below before calling for service. If the problem cannot be corrected by the use of this manual,
remove the mains plug from the power socket and contact the Helpline on 01443 778908 + Option 5 to
obtain service or advice (Normal operator charges apply).
Alternatively you can email us at: technical@triax.co.uk.
In the unlikely event of this equipment requiring repair during the guarantee period, you will need to
provide proof of purchase to your point of sale. Please keep your purchase invoice or receipt in a safe
place.
WARNING
Under no circumstances should you try and repair this product yourself. This will invalidate the
guarantee. Do not open the unit as there is risk of electric shock.
Problem
No power
The receiver cannot
be operated
Remote control unit does
not operate
Picture format incorrect
Power is suddenly
turned off
No picture
No sound
Freezing / Blocking
Possible Solution
•
Check if you pressed on the remote control unit
•
Is the AC power adapter disconnected?
•
Check if you pressed on the receiver
•
Turn off receiver at AC adaptor, leave for two minutes and switch back on
•
Are batteries inserted with polarity (+, -) aligned?
•
Are batteries worn out? (Replace with new batteries.)
•
Are you using it under strong or fluorescent lighting?
•
Is a fluorescent light illuminating the remote control sensor?
•
Refer to page 18.
•
Is auto standby activated? (Page 23)
•
Are connections to external equipment correct? (Page 8)
•
Is the input signal type selected correctly after connection? (Page 18)
•
Is the correct output source selected? (Page 18)
•
Is the antenna connected properly? (Page 9)
•
Is the volume too low?
•
Check if you pressed mute on the remote control unit.
•
Check SCART lead is inserted correctly if used.
•
Check Freeview reception information as shown on the cover of this
manual.
•
Refer to page 24 to perform the First Time Installation.
26
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