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Barracuda 50 Product Manual, Rev. C
10.0
Seagate Technology support services
Online Services
Internet
For online information about Seagate products, visit www.seagate.com or e-mail your disc or tape questions to:
Presales Support:
Disc:
http://www.seagate.com/support/email/email_presales.shtml or DiscPresales@Seagate.com
Tape:
http://www.seagate.com/support/email/email_tape_presales.shtml or
Tape_Sales_Support@Seagate.com
Technical Support:
Disc:
http://www.seagate.com/support/email/email_disc_support.shtml or DiscSupport@Seagate.com
Tape:
http://www.seagate.com/support/email/email_tape_support.shtml or TapeSupport@Seagate.com
®
SeaBOARD
is a computer bulletin board system that contains information about Seagate disc and tape drive
products and is available 24 hours daily. Set your communications software to eight data bits, no parity and one
stop bit (8-N-1). This service is available worldwide.
Automated Services
SeaFONE® (1-800-SEAGATE) is Seagate's toll-free number (1-800-732-4283) to access our automated self-
help services. Using a touch-tone phone, you can find answers to service phone numbers, commonly asked
questions, troubleshooting tips and specifications for disc drives and tape drives 24 hours daily. International
callers can reach this service by dialing +1-405-936-1234.
®
SeaFAX
is Seagate's automated FAX delivery system. Using a touch-tone phone, you can obtain technical
support information by return FAX 24 hours daily. This service is available worldwide.
Presales Support
Our Presales Support staff can help you determine which Seagate products are best suited for your specific
application or computer system.
Seagate Express
You can purchase select tape products and tape accessories through Seagate Express 24 hours daily by call-
ing 1-800-531-0968 or by faxing your order to: +1-972-481-4812.
Technical Support
If you need help installing your drive, consult your dealer. Dealers are familiar with their unique system configu-
rations and can help you with system conflicts and other technical issues. If you need additional help, you can
talk to a Seagate technical support specialist. Before calling, note your system configuration and drive model
number (STxxxxx).
SeaTDD™(+1-405-936-1687) is a telecommunications device for the deaf (TDD). You can send questions or
comments 24 hours daily and exchange messages with a technical support specialist from 8:00 A.M. to 12:15
P.M. and 1:30 P.M. to 6:00 P.M. (central time) Monday through Friday.
Customer Service (CSO)
Warranty Repair
Seagate offers worldwide customer support for Seagate drives. Seagate direct OEM, Distribution and System
Integrator customers should contact their Seagate service center representative for warranty information.
Other customers should contact their place of purchase.
Authorized Service Centers
If your live outside the U.S., you can contact an Authorized Service Center for service or repair.
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