SMART fortwo coupe 2011 Warranty page 20

>>smart USA Warranty
C. Emergency Emission Warranty Service
If you need emergency service under this warranty and a smart center is not
readily available, you may have your vehicle repaired by anyone using any brand
of repair parts . However, smart USA recommends that you do the following before
having repairs made:
• Contact smart USA and ask for help with emission warranty service . (You'll find
the address and telephone number in Section 7 .2 .)
• Smart USA will recommend an authorized servicing smart center or help you find
a qualified independent servicing facility .
• If you are going to have to use an independent service facility, make
arrangements during your first contact with the Customer Center for getting
reimbursed for emergency repairs (including labor and diagnosis) . You will need
to get and keep the replaced parts, as well as the original invoice marked "paid" .
• You should review with Smart USA any questions you have about the emission
warranty . Reimbursement for parts will be based on smart USA suggested
retail price . Reimbursement for labor will be based on smart USA recommended
time allowance for the repair and on the appropriate hourly labor rate in the
geographic area where you had the work done .
Before smart USA will reimburse you for emergency repairs under this warranty,
you will have to provide smart USA with details on why the situation was an
emergency and a description of why smart center service was unavailable .
Under this warranty, an emergency occurs if a part will not be available within 30
days or if a repair can not be completed within 30 days .
D. How to Get More Information
If you want more information about getting service under the California Emission
Warranty, you can contact one of the following:
smart USA
Customer Center
1765 Telegraph
Bloomfield Hills, MI 48032
Phone: 1-800-762-7887
California Air Resources Board
Mobile Source Division
Air Resources Board
9528 Telstar Ave .
El Monte, California 91731
| 2011