A Fingerprint Authentication Problem; Other Problems - Lenovo 3000 C Series Service And Troubleshooting Manual

Solving computer problems

A fingerprint authentication problem

Problem: You cannot register or authenticate your finger.
Solution: To improve the situation, try the following:
v Clean or wipe your hands to remove any excess dirt or moisture from the fingers.
v Enroll and use a different finger for authentication.
v If your hands are too dry, apply lotion to them.
For details, see the Fingerprint reader category in Troubleshooting under the Problem
solving section in Access Help.

Other problems

Your computer does not respond.
Problem:
Solution:
v To turn off your computer, press and hold the power switch for 4 seconds or more. If
the computer still does not respond, remove the ac adapter and the battery.
v Your computer might lock when it enters standby mode during a communication
operation. Disable the standby timer when you are working on the network.
Problem: The computer does not turn off with the power switch.
Solution: If the standby indicator is on and you are working under battery power, replace the
battery with a fully charged one or change your power source to ac power.
If you still have a problem, press and hold the power switch for 4 seconds or more; this
forces the computer to turn off.
Problem: The computer does not start from a device you want.
Solution: Refer to the Startup menu of the BIOS Setup Utility. Make sure that the Boot Sequence in
the BIOS Setup Utility is set so that the computer starts form the device you want.
Also make sure that the device from which the computer starts is enabled. In the Boot
menu in the BIOS Setup Utility, make sure that the device is included in the Boot
Sequence correctly.
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Lenovo 3000 C Series and N Series Service and Troubleshooting Guide