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Lenovo 3000 C Series Service And Troubleshooting Manual

Lenovo 3000 c series and n series
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Download this manual See also: Hardware Maintenance Manual
Lenovo 3000 C Series and N Series
Service and Troubleshooting Guide
Includes:
v Introduction to other sources of information
v Important tips for taking care of your computer
v Diagnostics and troubleshooting
v Recovery options
v Help and service
v Warranty information for your computer

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Summary of Contents for Lenovo 3000 C Series

  • Page 1 Lenovo 3000 C Series and N Series Service and Troubleshooting Guide Includes: v Introduction to other sources of information v Important tips for taking care of your computer v Diagnostics and troubleshooting v Recovery options v Help and service v Warranty information for your computer...
  • Page 3 Lenovo 3000 C Series and N Series Service and Troubleshooting Guide...
  • Page 4 U.S. GOVERNMENT USERS – RESTRICTED RIGHTS: Our products and/or services are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the Government is subject to the GSA ADP Schedule contract with Lenovo Group Limited, if any, or the standard terms of this commercial license, or if the agency is unable to accept this Program under these terms, then we provide this Program under the provisions set forth in Commercial Computer Software–Restricted Rights at FAR 52.227-19, when applicable, or under Rights in Data-General, FAR 52.227.14...

  • Page 5: Table Of Contents

    . 29 Chapter 1. Finding information Getting help around the world . . 31 This guide and other publications . Finding information with the Lenovo Care button . Appendix A. Warranty information . . 33 Warranty Information . . 33 Warranty Period .
  • Page 6 Lenovo 3000 C Series and N Series Service and Troubleshooting Guide...

  • Page 7: Read First

    Make sure that the standby status indicator is on (is green) before moving the computer. Do not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects on your computer, display, or external devices. © Copyright Lenovo 2006...
  • Page 8 Do not pack your computer in a tightly packed suitcase or bag. Place liquids away from your computer to avoid spills, and keep your computer away from water to avoid the danger of electrical shock. Lenovo 3000 C Series and N Series Service and Troubleshooting Guide...

  • Page 9: Chapter 1. Finding Information

    To open Access Help, click Start, move the pointer to All Programs; then to Lenovo Care. Click Access Help. Lenovo Care provides an easy access to software tools and key Lenovo sites, eliminating the need to carry other reference manuals around.

  • Page 10: Finding Information With The Lenovo Care Button

    Care button to open the Lenovo Care and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive. You can also use the Lenovo Care button to interrupt the startup sequence of ™ your computer and start the Rescue and Recovery workspace, which runs independently of the Windows operating system and is hidden from it.

  • Page 11: Chapter 2. Caring For Your Computer

    (within 13 cm/5 in). v Avoid subjecting your computer to extreme temperatures (below 5°C/41°F or above 35°C/95°F). Be gentle with your computer v Avoid placing any objects (including paper) between the display and the keyboard or under the keyboard. © Copyright Lenovo 2006...
  • Page 12 Your computer might have both an Ethernet connector and a modem connector. If so, be sure to connect your communication cable to the correct one, so your connector is not damaged. Lenovo 3000 C Series and N Series Service and Troubleshooting Guide...
  • Page 13 Register your Lenovo products with Lenovo (refer to the Web page: www.lenovo.com/register). This can help authorities return your computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades.
  • Page 14 The surface of the reader is dirty or stained. v The surface of the reader is wet. v The reader often fails to enroll or authenticate your fingerprint. Lenovo 3000 C Series and N Series Service and Troubleshooting Guide...

  • Page 15: Chapter 3. Solving Computer Problems

    . 18 Keyboard problems . 14 Other problems . . 18 Note: Refer to Access Help if your system is running and Access Help is accessible. This chapter presents information for use when Access Help is inaccessible. © Copyright Lenovo 2006...

  • Page 16: Frequently Asked Questions

    My computer is not operating properly. Study the “Problem solving ” section in online Access Help. This Guide describes only problems that might prevent you from getting access to the online help system. Lenovo 3000 C Series and N Series Service and Troubleshooting Guide...
  • Page 17 How can I contact the Customer Support Center? See Chapter 6, “Getting help and service,” on page 29 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “Worldwide telephone list” on page 35. Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information.

  • Page 18: Diagnosing Problems

    Run Setup. Find out if the fixed-disk type is correctly identified. 0210 Stuck key Stuck key on keyboard. 0211 Keyboard error Keyboard not working. Lenovo 3000 C Series and N Series Service and Troubleshooting Guide...
  • Page 19 Solving computer problems Code Message Description 0212* Keyboard Controller Failed Keyboard controller failed test. May require replacing keyboard controller. 0213 Keyboard locked - Unlock Unlock the system to proceed. key switch 0220 Monitor type does not Monitor type not correctly identified in Setup. match CMOS - Run SETUP 0230* Shadow Ram Failed at...
  • Page 20 Parity Check 2 nn Parity error found in the I/O bus. BIOS attempts to locate the address and display it on the screen. If it cannot locate the address, it displays ????. Lenovo 3000 C Series and N Series Service and Troubleshooting Guide...

  • Page 21: Errors Without Messages

    Solving computer problems Code Message Description Press F1 to resume, F2 to Displayed after any recoverable error message. Press F1 to Setup, F3 for previous start the boot process or F2 to enter Setup and change the settings. Press F3 to display the previous screen (usually an initialization error of an Option ROM, i.e., an add-on card).

  • Page 22: A Password Problem

    I forgot my password. Solution: → If you forgot your power-on password, you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled. → If you forgot your HDD password, Lenovo authorized servicer can not reset your password or recover data from the hard disk.

  • Page 23: Computer Screen Problems

    Solving computer problems Problem: The "critical low-battery error" message appears, and the computer immediately turns off. Solution: The battery power is getting low. Connect the ac adapter to the computer, or replace the battery with a fully charged one. Problem: When you press Fn to return from standby mode, the computer display remains blank.
  • Page 24 If you are using 32-bit color mode, change the color depth to 16-bit mode. v If you are using a desktop size of 1280×1024 or larger, reduce the desktop size and the color depth. Lenovo 3000 C Series and N Series Service and Troubleshooting Guide...

  • Page 25: Battery Problems

    Solving computer problems Battery problems Problem: The battery cannot be fully charged by the power-off method in the standard charge time for your computer. Solution: For details, see the Battery and power category in Troubleshooting under the Problem solving section in Access Help. Problem: Your computer shuts down before the battery status indicator shows empty.

  • Page 26: A Fingerprint Authentication Problem

    Also make sure that the device from which the computer starts is enabled. In the Boot menu in the BIOS Setup Utility, make sure that the device is included in the Boot Sequence correctly. Lenovo 3000 C Series and N Series Service and Troubleshooting Guide...

  • Page 27: Chapter 4. Recovery Options

    CDs and problems associated with using an incorrect CD version. The complete backup of all the files and programs that Lenovo preinstalled on your computer resides in a hidden protected area, or partition, of the hard disk.

  • Page 28: Recovering Data

    4. Turn on your computer. Watch the display carefully while your PC starts. While the initial screen is displayed, press the Lenovo Care button. The Rescue and Recovery workspace opens. 5. Click Restore your system, select Restore my hard drive to the original factory state, and follow the instructions on the screen.

  • Page 29: Chapter 5. Upgrading And Replacing Devices

    3. Unlock the battery latch 1 by sliding it to the unlocked position. 4. Unlock the battery latch 2 by sliding it to the unlocked position, and while holding it in the position remove the battery 3 . © Copyright Lenovo 2006...
  • Page 30 5. Install a new battery. 6. Make sure that the battery latch is in the locked position. 7. Turn the computer over again. Connect the ac adapter and cables to the computer. Lenovo 3000 C Series and N Series Service and Troubleshooting Guide...

  • Page 31: Upgrading The Hard Disk Drive

    You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity. You can purchase a new hard disk drive from your Lenovo reseller or a marketing representative. Notes: 1. Replace the hard disk drive only if you upgrade it or have it repaired. The connectors and bay of the hard disk drive were not designed for frequent changes, or drive swapping.
  • Page 32 5. Slide the hard disk drive toward the side of the computer to disconnect it, then pull out the tab to remove the drive. 6. Place a new hard disk drive into the hard disk drive bay, then connect it firmly . Lenovo 3000 C Series and N Series Service and Troubleshooting Guide...

  • Page 33: Replacing Memory

    Upgrading the hard disk drive 7. Align the front side of the hard disk cover 1 , reinstall the cover 2 , and tighten the screws 3 . 8. Reinstall the battery. 9. Turn the computer over again. Connect the ac adapter and cables to the computer.
  • Page 34 Be sure to save it for future use. Lenovo 3000 C Series and N Series Service and Troubleshooting Guide...
  • Page 35 Replacing memory Slot cover with a screw: Slot cover with three screws: 7. Find the notch on the contact edge side of the SO-DIMM. Attention: To avoid damaging the SO-DIMM, do not touch its contact edge. 8. With the notched end of the SO-DIMM toward the contact edge side of the socket, firmly insert the SO-DIMM into the socket at an angle of about 20 degrees 1 , then press it firmly 2 .
  • Page 36 1. Turn the computer on. 2. While the initial screen is displayed, press F1. The BIOS Setup Utility screen opens. 3. The ″Installed Memory″ item shows the amount of memory installed. Lenovo 3000 C Series and N Series Service and Troubleshooting Guide...

  • Page 37: Chapter 6. Getting Help And Service

    Getting help and service If you need help, service, technical assistance, or just want more information about Lenovo computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to...
  • Page 38 Getting help and service v Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold.

  • Page 39: Getting Help Around The World

    Getting help around the world If you travel with your computer or relocate it to a country where your Lenovo machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service.
  • Page 40 Getting help and service Lenovo 3000 C Series and N Series Service and Troubleshooting Guide...

  • Page 41: Appendix A. Warranty Information

    NOTE: ″Region″ means either Hong Kong or Macau Special Administrative Region of China. A warranty period of 3 years on parts and 1 year on labor means that Lenovo provides warranty service without charge for: a. parts and labor during the first year of the warranty period; and b.

  • Page 42: Types Of Warranty Service

    1. Customer Replaceable Unit (″CRU″) Service Lenovo will ship CRUs to you for you to install, Tier 1 CRUs are easy to install whereas Tier 2 CRUs require some technical skill and tools. CRU information and replacement instructions are shipped with your Machine and are available from Lenovo at any time on your request.

  • Page 43: Worldwide Telephone List

    When a 5, 6 or 7 type of warranty service is listed, your Service Provider will determine which type of warranty service is appropriate for the repair. * This type of service is called Lenovo EasyServ or EasyServ in some countries.
  • Page 44 01805-25-35-58 (German) Greece +30-210-680-1700 Guatemala 1800-624-0051 (Spanish) Honduras Tegucigalpa & San Pedro Sula: 232-4222 San Pedro Sula: 552-2234 (Spanish) Hungary +36-1-382-5720 India 1800-425-6666 +91-80-2678-8970 (English) Lenovo 3000 C Series and N Series Service and Troubleshooting Guide...
  • Page 45 Mexico 01-800-123-1632 (Spanish) Middle East +44 (0)1475-555-055 Netherlands +31-20-514-5770 (Dutch) New Zealand 0800-777-217 (English) Nicaragua Lenovo Customer Support Center-toll free: 001-800-220-1830 (Spanish) Norway 6681-1100 warranty service and support: 8152-1550 (Norwegian) Panama 206-6047 (Spanish) Lenovo Customer Support Center-toll free: 001-866-434-2080 Peru...
  • Page 46 (English) United States 1-800-426-7378 (English) Uruguay 000-411-005-6649 (Spanish) Venezuela 0-800-100-5722 (Spanish) Vietnam For northern area and Hanoi: 84-4-843-6675 For southern area and Ho Chi Minh City: 84-8-829-5160 (English, Vietnamese) Lenovo 3000 C Series and N Series Service and Troubleshooting Guide...

  • Page 47: Appendix B. Customer Replaceable Units (Crus)

    Appendix B. Customer Replaceable Units (CRUs) For your computer, the following parts are designated Customer Replaceable Unit (CRU) parts. Listed below are the CRUs and the documentation where removal/replacement instructions are located. Lenovo 3000 C Series Online Service and Hardware Troubleshooting...
  • Page 48 Card You can find instructions for replacing CRUs in Access Help. To open Access Help, click Start, move the pointer to All Programs; then to Lenovo Care. Click Access Help If you are unable to access these instructions or if you have difficulty...

  • Page 49: Appendix C. Features And Specifications

    Integrated camera (on some models) Keyboard v Fingerprint reader (on some models) v 84-key, 85-key, or 89-key v Touch pad v Fn key function v Lenovo Care button v Volume control buttons Interface v External-monitor connector v S-Video connector v Stereo headphone jack...

  • Page 50: Specifications

    – At altitudes above 2438 m (8000 ft) - Maximum operating temperature, 31.3°C (88° F) Note: When you charge the battery pack, its temperature must be at least 10°C (50°F). Lenovo 3000 C Series and N Series Service and Troubleshooting Guide...
  • Page 51 Specifications v Relative humidity: – Operating with no disc in the drive: 8% to 95% – Operating with a disc in the drive: 8% to 80% Heat output v 90 W (307 Btu/hour) maximum for Discrete Graphics Models v 65 W (222 Btu/hour) maximum for Integrated Graphics Models Power source (ac adapter) v Sine-wave input at 50 to 60 Hz v Input rating of the ac adapter: 100-240 V ac, 50 to 60 Hz...

  • Page 52: Specifications

    Specifications Lenovo 3000 C Series and N Series Service and Troubleshooting Guide...

  • Page 53: Appendix D. Notices

    Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 54: Television Output Notice

    The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites.

  • Page 55: Industry Canada Class B Emission Compliance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment.

  • Page 56: Important Information For The European Directive 2002/96/Ec

    équipements utilisés. Cette étiquette est apposée à différents produits pour signaler qu’ils ne doivent pas être jetés mais récupérés, selon les dispositions énoncées dans la directive. Lenovo 3000 C Series and N Series Service and Troubleshooting Guide...

  • Page 57: Ibm Lotus Software Offer

    Lotus SmartSuite software. These licenses entitle you to install and use this software on your new Lenovo computer using one of the following options: v Media for this software is not included in this offer. If you do not...
  • Page 58 To order a CD: Important: Pursuant to this Offer, you may order one CD media per license. You will need to provide the 7 digit serial number of the new Lenovo computer that you purchased. The CD is provided at no charge; however, applicable shipping, duties and taxes may be imposed by local jurisdictions.

  • Page 59: Trademarks

    #03-10/14, Technopark at Chai Chee, Singapore 469000 Fax: +65 6448 5830 To inquire about an order, contact: Smartsuiteapac@modusmedia.com Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo Lenovo Care Rescue and Recovery ThinkVantage...
  • Page 60 Lenovo 3000 C Series and N Series Service and Troubleshooting Guide...

  • Page 61: Index

    29 around the world 31 Web, help by 29 by telephone 29 by Web 29 hibernation problems 14 important tips 3 keyboard problems 14 Lenovo Care 39 button 1, 17, 19, 25, 41 © Copyright Lenovo 2006...
  • Page 62 Lenovo 3000 C Series and N Series Service and Troubleshooting Guide...
  • Page 64 Part Number: 41W7817 Printed in China (1P) P/N: 41W7817...

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