Getting Help; Technical Assistance; Online Services - Dell Latitude C640 User Manual

Getting Help

Technical Assistance

Problems With Your Order
Product Information
Returning Items for Warranty Repair or Credit
Before You Call
Contacting Dell
Technical Assistance
If you need help with a technical problem, Dell is ready to assist you.
CAUTION: If you need to remove the computer covers, first disconnect the computer power
and modem cables from all electrical outlets.
1. Complete the procedures in
2. Run the Dell Diagnostics.
3. Make a copy of the Diagnostics Checklist
4. Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for help with
installation and troubleshooting procedures.
5. If the preceding steps have not resolved the problem, contact Dell.
NOTE: Call technical support from a telephone near or at the computer so that technical support can assist
you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the
call directly to the proper support personnel. If you do not have an Express Service Code, open the
Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the technical support service, see
NOTE: Some of the following services are not always available in all locations outside the continental U.S.
Call your local Dell representative for information on availability.

Online Services

You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL
SUPPORT page, and fill in the requested details to access help tools and information.
"Solving Problems."
and fill it out.
"Technical Support Service."