Radyne QAM256 Installation And Operation Manual page 3

Warranty Policy QAM256 Digital Video Modulator and Upconverter
In no event shall Radyne Corp. be liable for Incidental, consequential, special or resulting loss or damage of
any kind howsoever caused. Radyne Corp.'s liability for damages shall not exceed the payment, if any,
received by Radyne Corp. for the unit or product or service furnished or to be furnished, as the case may be,
which is the subject of claim or dispute.
Statements made by any person, including representatives of Radyne Corp., which are inconsistent or in
conflict with the terms of this warranty, shall not be binding upon Radyne Corp. unless reduced to writing
and approved by an officer of Radyne Corp.
Warranty Repair Return Procedure
Before a warranty repair can be accomplished, a Repair Authorization must be received. It is at this time
that Radyne Corp. will authorize the product or part to be returned to the Radyne Corp. facility or if field
repair will be accomplished. The Repair Authorization may be requested in writing or by calling:
Radyne Corporation
3138 E. Elwood St.
Phoenix, Arizona 85034 (USA)
ATTN: Customer Support
Phone: (602) 437-9620
Fax: (602) 437-4811
Any product returned to Radyne Corp. for examination must be sent prepaid via the means of transportation
indicated as acceptable to Radyne Corp. Return Authorization Number must be clearly marked on the
shipping label. Returned products or parts should be carefully packaged in the original container, if possible,
and unless otherwise indicated, shipped to the above address.
Non-Warranty Repair
When a product is returned for any reason, Customer and its shipping agency shall be responsible for all
damage resulting from improper packing and handling, and for loss in transit, not withstanding any defect or
nonconformity in the product. By returning a product, the owner grants Radyne Corp. permission to open
and disassemble the product as required for evaluation. In all cases, Radyne Corp. has sole responsibility
for determining the cause and nature of failure, and Radyne Corp.'s determination with regard thereto shall
be final.
iv TM077 - Rev. 4.0