Troubleshooting Guide; Technical Service; Regulatory Information - Heath Zenith 598-1304-01 Owner's Manual

symPtOm
Lamp or appliance
does not come on.
Lamp or appliance
does not turn off.
Lamp or appliance
comes on randomly.
Please call 1-800-858-8501 (english speaking only) for assistance before
If you experience a problem, follow this guide. You may also want to visit our Web site at: www.
hzsupport.com. If the problem persists, call* for assistance at 1-800-858-8501, 7:30 AM to 4:30
PM CST (M-F). You may also write* to:
HeathCo LLC
P.O. Box 90004, Bowling Green, KY 42102-9004
ATTN: Technical Service
* If contacting Technical Service, please have the following information available: Model Number,
Date of Purchase, and Place of Purchase.
no service Parts available for these Products
This device complies with Part 15 of the FCC Rules and RSS-210 of Industry Canada. Operation is subject
to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
The user is cautioned that changes or modifications not expressly approved by the party responsible
for regulatory compliance could void the user's authority to operate the equipment.
WarnIng: This product contains chemicals known to the State of California to cause cancer or
birth defects, or other reproductive harm.

trOuBleshOOtIng guIde

POssIBle Cause
1. Circuit breaker is tripped or
turned off or fuse is blown.
2. Switch on lamp or appliance
is turned off.
3. Lamp or appliance is defec-
tive.
4. Interrupted by another de-
vice.
5. Signals from remote control
are being blocked, or remote
control is out of range.
6. Weak battery in the remote
control.
7. Dip switches on remote con-
trol and receiver units do not
match.
8. Receivers are too close to-
gether.
1. Switching modes too quickly.
2. Same as 5, 6, 7, and 8 above.
1. Short term power line failure.
2. Another device on the same
channel.

teChnICal servICe

returning product to store.

regulatOry InFOrmatIOn

sOlutIOn
1. Reset circuit breaker or replace
fuse.
2. Verify switch on lamp or appliance
is turned on.
3. Test using different lamp or appli-
ance.
4. Change channels on remote con-
trol and receiver units.
5. Check for metal objects that could
block the signal, or reposition the
remote control.
6. Check battery charge and replace
if necessary.
7. Verify dip switch settings on remote
control and receiver units are set
the same.
8. Increase distance between receiv-
ers to 10 feet (minimum).
1. Wait 1 to 2 seconds before swiching
modes.
2. Same as 5, 6, 7, and 8 above.
1. Press OFF button on remote.
2. Change channels on remote con-
trol and receiver units.
4 598-1304-01