Five Year Limited Warranty Information - Apollo Solar 3224 User Manual

Five Year Limited Warranty Information

Warranty and Conditions
Apollo Solar Inc. warrants that the TSW Inverter/Charger it manufacturers will be free from defects in
materials and workmanship for a period of five (5) years subject to the conditions set forth below:
⇒ This limited warranty is extended to the original user and is non-transferable.
⇒ The limited warranty term begins on the date of invoice to the original user of the product. If no
invoice is available the warranty term begins on the date of manufacture as recorded by the serial
number of the unit.
⇒ The limited warranty does NOT apply to any product or part thereof damaged or made inoperable
by:
Operation or installation contrary to the TSW manual, alteration or disassembly, reverse polarity,
accident or abuse, corrosion, lightning damage, or repair or service provided by an unauthorized
repair facility.
.
Apollo Solar's liability for any defective TSW Inverter/Charger or any part thereof shall be limited to the
repair or replacement of the TSW, at Apollo Solar's discretion. This warranty is limited to the TSW and in no
way extends to cover the workmanship of any individual or firm installing the product.
How to Get Warranty Service
This warranty requires that all equipment suspected of being defective in either materials or workmanship
be returned to Apollo Solar or its designated service agents. During the five year warranty period products
covered under this warranty will be repaired or replaced with equivalent equipment at the discretion of
Apollo Solar.
⇒ All products submitted for warranty service must have an RMA number.
To obtain an RMA (return merchandise approval) number, a return shipping address and/or more
information about your limited warranty contact Apollo Solar by phone 203 790 6400 or by email at
techsupport@apollosolar.com
⇒ Mark all parcels sent for service with RMA number.
Send all equipment approved for warranty service in original or equivalent packaging. All inbound freight
must be fully pre-paid, no items will be accepted for service with collect or COD freight charges.
Replaced or repaired equipment will be shipped to the address associated with the RMA number. Freight
charges for ground service will be paid by Apollo Solar within the continental United States. Return
shipments to other states or US territories or foreign countries will be sent freight collect.
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