Troubleshooting; Service And Support - Apollo Solar 3224 User Manual

1. A small size battery being charged with a higher charging rate could cause an over voltage shut down
or begin charging an already charged battery. Both could cause an over voltage shut down. Please
reduce the charge rate or discharge the battery before recharging.
2. If the system does not turn on properly, turn off the Battery Breaker (DC input), disconnecting the
system from the battery for 30 seconds, and then repeat the turn on steps. If the system still does not
function please contact your Technical Support.
If you have any questions or problems with the TSW Series Inverter, call Apollo Solar and ask for a
technical support representative.
Please have the following information ready when you call Technical Support:
Model number
Serial number
Date of failure or problem
Symptoms of failure or problem
Customer returns address and contact information
If repair is required, you will be given a Returned Material Authorization (RMA) Number. This number
must appear on the outside of the package and on the Bill of Lading (if applicable). Use the original
packaging (if available) or repack in a secure shipping carton. Units damaged in shipment as a result of
improper packaging are not covered under warranty. A replacement or repair unit will be shipped,
freight prepaid for all warranted units.

7. Troubleshooting

8. Service and Support

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