Troubleshooting Guide - TV Ears Wireless Speaker User Manual

Frequently Asked Questions (FAQ's)
1. How do TV Ears work?
TV Ears has 5 infrared lights on the front of the transmitter, which sends an infrared signal to the receiver in
the speaker.
2. Why is the sound so clear?
TV Ears Voice Clarification Circuitry takes the sound of the television and enhances the speech frequencies
above the background noise, so the dialog is more clear.
3. Why do my TV Ears mute when I mute the TV?
Fixed audio out will allow the television volume and TV Ears volume to work independently from one another.
Some televisions have to be manually switched from the "Variable" audio setting to the "Fixed" audio setting
by using your TV menu. Not all TVs have the ability to switch from a variable to a fixed audio out (consult your
television manual or manufacturer). When the TV is set to a "Variable" audio out setting, the volume of the TV
Ears headset will be the same volume as the TV.
4. Why do I hear a television station when I'm watching a DVD/video?
When the audio cord is plugged into the analog (RCA) audio out port of a cable or satellite box AND an analog
(RCA) audio out port of a DVD player or VCR, you must turn off whichever device is not in use. Turn off the
cable/satellite box when watching a DVD or video. Turn off the DVD/VCR player when watching TV.
5. Can I use a 2.3 Headset with my 2.3 Transmitter?
Yes! You can purchase a 2.3 headset which will work with your 2.3 transmitter.
6. What does 2.3 MHz mean?
2.3 MHz is the frequency of the infrared signal that is sent by the transmitter to the headset. Infrared signals
are invisible light signals and are not disturbed by electrical storms.
For additional technical questions, consult our troubleshooting guide on the next page.
If you have further questions please call one of the customer service numbers or visit our website.

Troubleshooting Guide

Problem:
You hear static or interference
The lights on front of transmitter
do not light up (infrared diodes
are difficult to see in day light).
The TV volume does not work
independently from TV Ears
speaker volume.
You hear a television station
when you watch a DVD or video.
You have a Blu-Ray player.
You have a Digital Converter Box
or similar.
Check the Following:
• The audio cord is plugged into an analog (RCA) audio OUT port on the
TV, cable box, or satellite box.
• The audio cord is NOT plugged into a digital audio out port.
• The transmitter is plugged into a working power outlet.
• The audio cord is plugged into the audio port of the transmitter.
• The audio cord is plugged in completely.
• The infrared lights of the transmitter are facing the headset and are
illuminated.
• The transmitter is 3-5 feet off the ground.
• Cover all large windows.
• Cup your hand over the lights to see if 5 infrared lights are glowing red.
• AC power adapter is completely plugged into the power outlet and 12V
port on back of the transmitter.
• The audio cord is in the fixed audio out port and television is set on
fixed audio television settings.
See Question 3 of FAQs.
• Turn the cable or satellite box off when you watch a DVD or video.
See Question 4 of FAQs.
Note: This is only if audio cord is plugged into audio out port of a cable or
satellite and DVD or VCR player.
• Hook your Blu-Ray player up the same way you would a DVD or VCR.
See Step 1 of Installation Instructions.
• Hook your Digital Converter Box or similar up the same way you would
a cable or satellite box.
See Step 1 of Installation Instructions.