Tips For Improved Performance - Cisco EPC2434 User Manual

Tips for Improved Performance

Check and Correct
If your wireless home gateway does not perform as expected, the following tips may
help. If you need further assistance, contact your service provider.
Verify that the plug to your wireless home gateway AC power is properly

inserted into an electrical outlet.
Verify that your wireless home gateway AC power cord is not plugged into an

electrical outlet that is controlled by a wall switch. If a wall switch controls the
electrical outlet, make sure the switch is in the ON position.
Verify that the POWER and ONLINE LED status indicators on the front panel of

your wireless home gateway are illuminated.
Verify that all cables are properly connected, and that you are using the correct

cables.
Verify that your cable service is active and that it supports two-way service.

Verify that your TCP/IP is properly installed and configured if you are using the

Ethernet connection.
Verify that you have followed the procedures in How Do I Install USB Drivers?

(on page 23), if you are using the USB connection.
Verify that you have called your service provider and given them the serial

number and MAC address of your wireless home gateway.
If you are using a cable signal splitter so that you can connect the wireless home

gateway to other devices, remove the splitter and reconnect the cables so that the
wireless home gateway is connected directly to the cable input. If the wireless
home gateway now functions properly, the cable signal splitter may be defective
and may need to be replaced.
For best performance over an Ethernet connection, your PC should be equipped

with a 10/100BaseT network interface card.
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