Contact Information - Globalsat ND-100S User Manual

The GPS requires an open, clear view of the sky. Buildings, covered parking areas, tunnels and
dense foliage can cause the GPS receiver to be unable to get a location fix.
If you are parked in a covered parking lot or near a tall building, it is recommended that you drive
away until you have a clear view of the sky before using the ND-100S. You may need to give the
GPS a few minutes to find or get a fix its location.
How do I know if the GPS is ON?
Your USB GPS must be plugged into your laptop's USB port to get power. If your PC is on and
the COM port was configured properly, the GPS receiver is on and receiving the streaming GPS
data. This can be verified by opening your mapping software program. In addition, the Globalsat
USB GPS has a built-in LED status indicator that shows the following:
LED OFF: GPS receiver is off (no power).
LED ON (solid): No fix, searching for GPS signals.
LED FLASHING: Position fix established and GPS signals are being received.
Why does the GPS not work near buildings and other tall objects?
The GPS uses satellites in the space to find out where it is. Therefore it needs a clear view of the
sky. Tall buildings and other objects that block the receiver's view to the sky make it infeasible to
determine your location. Sometimes the satellites are not overhead but near the horizon. In these
cases the GPS must have a clear view of the horizon.

8. CONTACT INFORMATION

Globalsat Technology Corporation (Taiwan)
www.globalsat.com.tw
service@globalsat.com.tw
USGlobalsat, Inc.
www.usglobalsat.com
sales@globalsat.com
Technical Support (North America)
See our DOWNLOADS and FAQ section on our web-site for GPS driver updates.
http://www.usglobalsat.com
Pre-registration is required before receiving any type of technical support and using our online
"Support Ticket" from USGlobalsat's web-site will expedite in getting your issues handles in a
secure and prompt manner. If products were purchased from a dealer other that USGlobalSat,
please create your account and register your product at :
www.usglobalsat.com/support/custadminlogin.asp
(pre-sales GPS product questions only)
(pre-sales GPS product questions only)