Ford C-MAX Hybrid 2013 Owner's Manual page 328

Issue
· Your phonebook contacts
may be in CAPS.
SYNC™
Voice command issues
Possible cause(s)
325
Possible solution(s)
· The system works better if
you list full names, such as
"Joe Wilson" rather than
"Joe".
· Do not use special charac-
ters, such as 123 or ICE, as
the system does not recog-
nize them.
· If a contact is in CAPS, you
have to spell it. JAKE
requires you to say "Call J-
A-K-E".