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8 Troubleshooting guide
Check the guide below for a possible cause of the problem you are experiencing.
The most common problems that arise are related to cable connections. Make sure that your
receiver is properly connected.
Symptom
Nothing lights up on your receiver front
panel.
Your remote control fails to operate your
receiver.
There is no sound/picture but the front panel
orange LED is on.
There is no sound/picture. However, front
panel display is correct.
Main Menu can be displayed but you cannot
select channels.
Main Menu and Channel Banner can be
displayed, but there is no reception (black
screen).
The picture is not sharp and text is difficult to
read.
Intermittent reception ("mosaic" effect or
"frozen" image).
You have forgotten your PIN code.
Check that the mains power cord is correctly connected. Disconnect this cord, and then
reconnect it to ensure it is in place.
Check that power is available at the wall socket.
Make sure your receiver is in operating mode.
Make sure that you are pointing your remote control at the receiver front panel.
Check the batteries in your remote control.
Check if your remote control setting and your receiver "Device" setting (1 or 2) are set
accordingly (see 7.2).
Your receiver is in standby. Press P+ / P- on your remote control to wake up your receiver.
Alternatively, press the + / - button on the receiver front panel.
You are watching ordinary TV via your TV set. Press the TV / STB remote control button to
watch digital TV via your receiver.
Make sure that the SCART connections are correct.
Connections are correct but the TV set is NOT switched to external AV source. Press the TV
/ STB remote control button twice; if the problem is not fixed refer to the user manual of
your TV set.
Your receiver has not been properly configured. Perform the Channel Search procedure
(from Installation submenu). Optionally return to factory setting.
Your aerial is not receiving the signal. Check the installation, and the aerial positioning and
connection. Also, check signal quality.
Signal is too weak. Check the installation, and the aerial positioning and connection. This effect
may also be due to severe weather conditions.
The TV SCART output video format is not set to RGB. Change the TV SCART setting to RGB
from the System Settings item of the Installation submenu.
The TV SCART lead is not connected to the RGB-capable SCART socket of your TV set (refer
to TV set user manual for proper connection).
The SCART lead for TV connection is not RGB-capable (not fully wired). Use the SCART cable
supplied with your receiver for the connection to the TV set.
You may have defective cable links. Check all connections and cables.
Poor signal due to the incorrect positioning of the aerial. Reorient the aerial and fasten it
securely.
You have the possibility to reset your PIN code to its default value (1234). To reset your PIN
code, type in the Master PIN Code (00799700) in quick succession at the level of the Main
Menu. Before you enter the Master PIN code, press the
secret to prevent your children from using it.
Remedy
m
m
/INFO key. Please keep this code
T R O U B L E S H O O T I N G G U I D E 21
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