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10 Trouble shooting guide
Experiencing difficulty operating your digital receiver? Check the following points first!
Problem
No picture, no sound and no front
panel indication.
No picture, no sound but the front
panel shows orange left-hand LED
on.
No wake up at remote control key
press and the red right-hand LED
is on.
No picture, no sound but the front
panel shows the green left-hand
LED on.
The remote does not operate.
You cannot find all the channels
you think should be available.
34 TROUBLE SHOOTING GUIDE
Possible cause
Receiver is not plugged into the
mains. None of the front LED's are
on.
The receiver is in standby.
Your receiver is in Low Power
Mode.
You changed the remote control
code while exceeding the 120
seconds window.The receiver did
not receive the new code.
You are viewing standard analogue
television.
The SCART connection to the TV
is incorrect or is loose.
Your TV has not selected the
correct AV/EXT channel.
A timer is running, the receiver is
locked.The front LEDs are either
green/red or orange/red
The remote control batteries have
been inserted incorrectly or are dead.
You are not aiming your remote
control at the receiver.
The signal to your aerial may be
weak.
Action
Check mains connection and press
the "LOW POWER" button on the
front of the receiver.
Press either P+ or P- button or
any number button to bring the
receiver out of standby.
Press the "Low Power" button on
front panel then press any remote
control number button to wake up
your receiver.
Refer to chapter 7.2.4.
Press the TV/STB button on your
remote.
Check SCART-TV connection,
making sure cables are firmly
pushed into the sockets.
Try manually selecting the AV/EXT
channel on your TV.
Press successively the "TIMER" and
the "0" buttons to cancel the timer
and unlock the receiver.
Check the condition of the
batteries and replace if necessary.
Make sure you aim the remote at
the receiver and not at the TV
Try retuning your receiver,
following the relevant steps in
chapter Quick installation. If you
are still missing channels, your
aerial may need adjusting.
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