Troubleshooting - Microsoft Xbox 360 Manual

TROUBleshOOTing

If you encounter problems, try the
possible solutions provided below.
WirelessheadsetDoesnotWork
to turn on the wireless headset,
press the headset's power button. to
connect the wireless headset to your
console, press the connect button on
the console, and then press and hold
the connect button on the headset.
You must press the connect buttons
within 20 seconds of each other. If
you've done this and the headset
does not work:
• make sure your console is
connected to Xbox Live. The first
time you use the headset, you
must connect to Xbox Live. for
information about Xbox Live, visit
www.xbox.com/live.
• move the headset closer to
the console.
• make sure the battery is
freshly charged.
• Keep the console and headset at
least three feet away from large
metal objects such as file cabinets
and refrigerators.
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• metallic decorations or stickers on
the console or headset can
interfere with wireless headset
performance. Remove decorations
and try connecting again.
• make sure the front of the console
is positioned in the direction of
the headset and away from
nearby walls.
• If you have four wireless
controllers connected to your
console, you will need to
disconnect one of them in order to
connect a wireless headset.
to disconnect a wireless
controller, press and hold the
Xbox Guide button for three
seconds, and then turn it off. to
disconnect a wired controller,
unplug its cable from the console.
• Cordless phones (2.4-GHz),
wireless Lans, wireless video
transmitters, microwave ovens,
some mobile/cell phones, and
bluetooth headsets can interfere
with the operation of the headset.
turn these off or unplug them and
try connecting again.
• If nothing else works, you can
reset the headset by pressing and
holding the power button for two
seconds or more. turn off your
console and then repeat the
wireless connection steps.
earpieceemitsnosound
make sure the headset is wirelessly
connected to your console. try
adjusting the volume using the
volume controls on the headset.
OthersCan'thearYou
make sure the headset is wirelessly
connected to your console and that
your headset isn't muted (briefly
press the power button to either
mute or unmute the headset).
make sure that voice isn't muted in
the Xbox Guide (go to Personal
Settings, Voice). Check your game
manual to determine whether you
need to push a button while speaking.

ChatDoesn'tWork
make sure the headset is wirelessly
connected to your console and that
your headset isn't muted (briefly
press the power button to either
mute or unmute the headset).
make sure your console's family
Settings for Xbox Live allow
communication with other gamers.
BatteryDoesn'tCharge
If the aC power adapter is connected
to the headset and the battery fails
to charge, the headset's first two
lights will flash in sequence (1, 1 and
2; 1, 1 and 2; etc.) to signal an
error condition.
If this occurs, the headset may be
too hot or too cold. Leave the
headset connected to the power
adapter long enough for its
temperature to settle, at which point
the battery should charge normally.
If the error condition persists and the
headset appears to be at room
temperature, call Xbox Customer
Support (see "If You need
more Help").
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