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LDP7004N/D Digital Telephone
User Guide
Version 1.0 | August 2005

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   Summary of Contents for LG LDP7004N

  • Page 1

    LDP7004N/D Digital Telephone User Guide Version 1.0 | August 2005...

  • Page 2: Table Of Contents

    Table of Contents Emergency Services and Safety Precautions…………..2 Last Number Redial……………………………………….…18 Getting to know your 7000 Series handset……………..3 Saved Number Redial…………………………………….…18 Familiarise yourself with its features…………………..3 Do Not Disturb (DND)………………………………………19 Handset keys……………………………......4 Messaging……………………………………………………20 Leaving a Message Wait Notification………………………20 General Functions…………………………………………...5 Answering a Message Wait Notification………………..…21 Making and Answering Calls……………….....6 Making and Answering an External Call………………..6...

  • Page 3: Emergency Services And Safety Precautions

    Service The 7004N/D digital telephone contains no user-serviceable parts. LG recommend that your 7004N/D digital telephone is serviced or repaired by an LG authorised service centre Note: Information contained within this document is subject to change without prior notice. E&OE...

  • Page 4: Getting To Know Your 7000 Series Handset

    Getting to know your 7004N/D Digital Phone Familiarise yourself with its features 1 Line, 16 Character Handset Displays inbound/outbound Contains a microphone and call information. Displays speaker to allow the user to some information based on speak to another party user actions Dial Pad Flexible Buttons...

  • Page 5: Handset Keys

    Getting to know your 7004N/D Digital Phone Your digital telephone’s keys (1) Speaker Key This is for activating the phone’s speaker whilst on hook. Useful when using a headset or if you wish to speak hands free. Red LED illuminated if off-hook without lifting the receiver.

  • Page 6: General Functions

    GENERAL FUNCTIONS • Making and Answering External Calls • Making and Answering Internal Calls • Placing an Internal/External Call on Hold • Retrieving an Internal/External Call on Hold • Parking a Call • Retrieving a Parked Call • Call Forward •...

  • Page 7: Making And Answering Calls

    General Functions Making and Answering calls Always ensure that external parties are informed if you 01234567890 intend to record a call. Making and Answering an external call Fig.1 You can make an external call in the following ways: 1. Lift the receiver and dial 9 2.

  • Page 8: Making And Answering An Internal Call

    General Functions Making and Answering an internal call You can make an internal call in the following ways: 1. Lift the receiver and dial an extension number. 2. Dial an extension number. 3. Press the button an extension number. Fig.3 If using a 7004D your screen will look like Fig.3 after you have dialled a number.

  • Page 9: Placing An External/internal Call On Hold

    General Functions Placing and External/Internal Call on hold Whilst connected to another party (internal or external) press the button. Fig.5 shows that the relevant line on your 7004N/D digital telephone will be flashing to indicate that a caller is on hold. Retrieving an External/Internal Call on hold Fig.5 If you are ‘Off-Hook’...

  • Page 10: Parking A Call

    General Functions Parking a Call 1. Whilst connected to an external party press the [TRANS/PGM] button, dial a Park Location (601-619 depending on the type of system you have) or press a flexible button labelled as Park and hang up. 2.

  • Page 11: Call Forward

    General Functions Call Forward It is possible to forward you phone in a number of ways. The options available are: 0 – Follow-Me (To forward calls from your extension to a temporary location. The forward is activated at the temporary location). 1 –...

  • Page 12: Ddi Call Waiting

    General Functions Call Forward 1. Dial 554 from your handset. 2..Select a forward option as per page 9. (Example: Select option 4, Busy/No Answer) 3. Select a destination such as # for the integral messaging card or an extension, hunt group or Speed Dial.

  • Page 13: Call Wait (camp On)

    General Functions Call Wait (Camp On) 1. Dial an internal number, 2. You will receive busy tone. 3. Press the button. 4. If the called party answers you can speak with them or simply transfer a call to them. Answer a Call Wait (Camp On) 1.

  • Page 14: Call Pickup (directed)

    General Functions Call Pickup (Directed) 1. Lift your handset 2. Dial 7 followed by the extension number of the station that is ringing 3. You will then be connected to the calling party. Call Pickup (Group) 1. Lift your handset 2.

  • Page 15: Transfer (screened)

    General Functions Transfer (Screened) 1. Whilst connected to a caller press the [TRANS/PGM] button. 2. Dial the appropriate extension number or press a flexible button that has been assigned with a station number. 3. Wait for the called party to answer, announce the call and Hang Up. Transfer (Unscreened) 1.

  • Page 16: Using Speed Dial Numbers

    General Functions Using Speed Dial Numbers 1. Lift your handset. 2. Press the [SPEED] button. 3. Dial the appropriate Speed Dial (Personal or Speed). 4. A call will be activated. Tip: You will need a printed list of all Speed Dial Numbers (000-099 for Personal, 2000-3499 IPLDK 50/100, 2000-7999 IPLDK 300/300E) Queuing for an Outside Line 1.

  • Page 17: Making A Page

    General Functions Making a Page 1. Dial the required paging code (see the list of codes on page 55) 2. Your display will look as in Fig.21 3. Hang up once you have finished the page. TIP: It is possible to assign a flexible button as a PAGE Key. Note: You must have permission to make a page that must be set up in programming by a qualified system administrator.

  • Page 18: Conference Call

    General Functions Conference Call It is possible whilst on a call to set up a conference consisting of up to 6 parties. You will need a flexible button assigned as CONFERENCE. 1. Press the CONFERENCE button whilst in a call. 2.

  • Page 19: Last Number Redial

    General Functions Last Number Redial/Redial 1.Press the [SPEED] button followed by 01234567890 a) If using a 7004D the screen will appear as in Fig.6 2. Use the button to find the number you require. The first in the list is the last dialled number. Fig.6 a) You can access up to 10 previously dialled numbers.

  • Page 20: Do Not Disturb (dnd)

    General Functions Do Not Disturb (DND) 1. Dial 553 from your telephone to activate DND. 2. Dial 553 from your handset to deactivate DND. 7004N/D User Guide | General Functions 19...

  • Page 21: Messaging

    General Functions Messaging Leaving a Message Wait Notification It is possible to inform a called party (Internal) that you have tried to contact them. (You will need a flexible button assigned as [CALL BACK]. Calling a Busy Station 1. You will receive busy tone. 2.

  • Page 22: Answering A Message Wait Notification

    General Functions Answering a Message Wait Notification If a message wait has been left at your extension the light and button will be flashing. 1. Press the button. (If you do not have a [CALL BACK] button dial 557. 2. If an extension has left a message wait and not left a voice message you will call them back.

  • Page 23: User Programming

    USER PROGRAMMING SAVING YOUR NAME TO YOU PHONE STORING PERSONAL SPEED DIALS CHARACTER ENTRY CHART 7004N/D User Guide | User Programming 22...

  • Page 24: Saving Your Name To Your Phone

    User Programming Saving your name to your phone This enables colleagues to identify you by your name instead of you extension number . You can store your name as follows: 1. Press the [TRANS/PGM] button and dial 74. 2. Enter your name. (See the character entry chart on page 24). 3.

  • Page 25: Character Chart

    User Programming Character Entry Chart Please follow the chart below when entering characters. A - 21 D - 31 . - 13 B - 22 E - 32 1 – 10 C - 23 F - 33 2 - 20 3 - 30 G - 41 J - 51...

  • Page 26: Storing Information Under Flexible Buttons

    User Programming Storing information under a flexible button There are two flexible buttons that can be programmed as line, extension, feature or speed dial buttons. To assign a feature to a flexible button follow the instructions below: 1. Press the [TRANS/PGM] button and select the flexible button you wish to assign. 2.

  • Page 27: Menu Tree

    Menu Tree [1] RING [3] AUTH / MOBILE EXTN [6] ANNOUNCEMENT 1.1 TYPE 3.1 AUTH REGISTER 6.1 REC USER GREETING 1.2 ANSWER MODE 3.2 AUTH CHANGE 6.2 LISTEN TIME/DATE 1.2.1 HANDSFREE (H) 3.3 REG MOBILE-EXT 6.3 LISTEN STA NUMBER 1.2.2 TONE (T) 3.4 ACTIVE MOBILE-EXT 6.4 LISTEN STA STATUS 1.2.3 PRIVACY (P)

  • Page 28: Ring

    1. RING TYPE 1.2 ANSWER MODE 1.3 SMS MSG DISPLAY 1.4 ENBLOCK MODE 1.5 SMS/NOTICE DISPLAY 1.6 SCROLL SPEED 1.7 EAR-MIC HEADSET 1.8 ICM RING 1.9 CO RING 7004N/D User Guide | Menu Tree 27...

  • Page 29: Answer Mode

    Ring Type 1. Press the [TRANS/PGM] button and select option [1] RING followed by option [1] TYPE. 2. The screen shows the current active ring 3. Choose options 1-4 to change to general ring cadence for your 7004N/D Digital Telephone. 4.

  • Page 30: Sms Msg Display

    Ring SMS MSG Display Not supported on 7004N/D Digital Telephone. Enblock Mode Reserved for future development. SMS/Notice Display Reserved for future development. Ear-Mic Headset Not supported on the 7004N/D Digital Telephone. 7004N/D User Guide | Ring 29...

  • Page 31: Icm Ring

    Ring ICM Ring This feature allows you to differentiate the way that your phone rings on intercom calls to the way it rings on inbound external calls. 1. Press the [TRANS/PGM] button and select option [1] RING followed by option [8] ICM RING.

  • Page 32: Cos (class Of Service)

    1.2. COS (Class Of Service) 2.1 COS DOWN 2.2 COS RESTORE 2.3 WALKING COS 2.4 COS CHANGE 7004N/D User Guide | Menu Tree 31...

  • Page 33: Walking Cos

    COS – Class Of Service COS Down This option allows you to ‘lock’ your phone, preventing unauthorised external calls. 1. Press the [TRANS/PGM] button and select option [2] COS followed by option [1] COS DOWN. 2. Press the button. COS Restore This option returns your phone to normal service, taking off the lock applied above.

  • Page 34

    3. AUTH CODE MOBILE EXTENSION AUTH CODE REGISTER 3.2 AUTH CODE CHANGE 3.3 REGISTER MOBILE EXTENSION 3.4 ACTIVATE MOBILE EXTENSION 7004N/D User Guide | Menu Tree 33...

  • Page 35: Authorisation Code/mobile-ext

    Authorisation Code/Mobile Extension Auth Code Register You can register a valid authorisation code with this option. A valid authorisation code is required for many features that you may wish to access. 1. Press the [TRANS/PGM] button and select option [3] AUTH/MOBILE-EXT followed by option [1] AUTH REGISTER.

  • Page 36

    Authorisation Code/Mobile Extension Register Mobile Extension This feature allows to set your mobile or other valid telephone number to receive DDI calls simultaneously to your desk phone. 1. Press the [TRANS/PGM] button and select option [3] AUTH/MOBILE-EXT followed by option [3] REG MOBILE-EXT. 2.

  • Page 37: Wake Up/conference Room

    4. WAKE UP TIME / CONFERENCE ROOM 4.1 SET WAKE UP TIME 4.2 WAKE UP DISABLE 4.3 ACTIVE CONF-ROOM 4.4 DEACTIVE CONF-ROOM 7004N/D User Guide | Menu Tree 36...

  • Page 38

    Wake Up Time/Conference Room Set Wake Up Time With this feature you can set an alarm to ensure you do not miss an important meeting. 1. Press the [TRANS/PGM] button and select option [4] TIME/CONF ROOM followed by option [1] SET WAKE UP TIME. 2.

  • Page 39

    Wake Up Time/Conference Room Activate Conference Room Conference Room allows external callers to dial into a multi-party conference. As a user you can set up and deactivate a conference room. 1. Press the [TRANS/PGM] button and select option [4] TIME/CONF ROOM followed by option [3] ACTIVE CONF-ROOM.

  • Page 40: Message

    5. MESSAGE SET PRE-SELECTED MESSAGE 5.2 SET CUSTOM MESSAGE 7004N/D User Guide | Menu Tree 39...

  • Page 41

    Message Set Pre-Set Message There are 10 pre-set , 10 Custom and 1 personal text-based messages that you can chose to leave on your 7004N/D Digital Telephone when you are away from your desk. (See page 51 of this user guide for a list of the pre-set messages). 1.

  • Page 42: Announcement

    6. ANNOUNCEMENT 6.1 RECORD USER GREETING 6.2 LISTEN TO TIME/DATE 6.3 LISTEN TO STATION NUMBER 6.4 LISTEN TO STATION STATUS 6.5 RECORD PAGE MESSAGE 6.6 ERASE USER GREETING 6.7 ERASE PAGE MESSAGE 7004N/D User Guide | Menu Tree 41...

  • Page 43

    Announcement Record User Greeting If you have permission you may record a greeting that users will hear based on a forward type set on your extension. (See page 9 for Call Forward Settings). 1. Press the [TRANS/PGM] button and select option [6] ANNOUNCEMENT followed by option [1] REC USER GREETING.

  • Page 44

    Announcement Listen to Station Number To check your station number: 1. Press the [TRANS/PGM] button and select option [6] ANNOUNCEMENT followed by option [3] LISTEN STA NUMBER. 2. You will then hear a system message telling you the number of your station. Listen to Station Status To listen to your current status (Station Number, COS, Call Forwards): 1.

  • Page 45: Erase User Greeting

    Announcement Erase User Greeting To erase your personal greeting: 1. Press the [TRANS/PGM] button and select option [6] ANNOUNCEMENT followed by option [6] ERASE USER GREETING. 2. Your personal greeting will be erased. Erase Page Message To erase your page message: 1.

  • Page 46: Supplementary

    7. SUPPLEMENTARY LCD LANGUAGE DISPLAY 7.2 MPB VERSION DISPLAY 7.3 BGM 7.4 REGISTER STATION NAME 7.5 SPEAKER/HEADSET 7.6 HEADSET RING MODE 7.7 WTU STA NUM RCVR 7.8 SERIAL NUMBER 7.9 PC-PHONE LOCK KEY 7004N/D User Guide | Menu Tree 45...

  • Page 47: Lcd Display Language

    Supplementary LCD Display Language Not supported on the 7004N/D MPB Version Display Not supported on the 7004N/D You can chose to listen to background music through your handset. There are 11 possible music sources. You should check with a qualified system administrator for details of which sources are active.

  • Page 48: Headset Ring Mode

    Supplementary Register Station Name To register your name to your station: 1. Press the [TRANS/PGM] button and select option [7] SUPPLEMENTARY followed by option [4] REGISTER STA NAME. 2. Enter your name and press the button. Speaker/Headset Mode If you wish to connect a headset other than to the headset jack follow the instructions below: 1.

  • Page 49: Serial Number

    Supplementary WTU Station Number RCVR Do not use. Reserved for future development. Serial Number Not supported on 7004N/D. PC Phone Lock Key Not supported on the 7004N/D. 7004N/D User Guide | Supplementary 48...

  • Page 50

    USER PROGRAMMING CODES PRE SET MESSAGES GLOSSARY INDEX 7004N/D User Guide | Menu Tree 49...

  • Page 51: User Programming Codes

    User Programming Codes Codes for programming Flexible Buttons Precede all of these codes by pressing the [TRANS/PGM] button. Differential Ring: 11 Listen to Station Status: 64 Enblock Mode: 14 Record Paging Message: 65 SMS Notice/Display: 15 Erase User Greeting: 66 Headset Port On/Off: 17 Erase Paging Message: 67 ICM Ring Tone: 18...

  • Page 52: Preset Messages

    Preset Messages Preset Messages Preset messages that can be left in the display of your handset are as follows 00 PERSONAL/CUSTOMISABLE Message. 01 LUNCH, RTN HH:MM – Use this message if you are away from your desk at lunch. The internal calling party will see this message on their display when the call you.

  • Page 53: Glossary

    Glossary Glossary Liquid Crystal Display Direct Dial Inward – Allows an external callers to be routed directly to your extension, bypassing reception Hunt Group Feature to allow a number of extension to be group together to answer inbound calls. Used in call centres.

  • Page 54

    Glossary IPLDK IP enabled, LG Digital Keysystem Background Music. You may select a number of different music sources to play through your handset. Main Processor Board. The ‘brains’ of the phone system. MPB contains all system software and controls all system functions.

  • Page 55: Index

    Index A……………………………..…24 D…………………………….……24 J……………………….……24 DDI…...…………………..…11, 52 Announcement……………..…41 Dial Pad………...……………..3 Answer Mode……………..31 K…..………………………24 Answering Calls………...……6,7 Answering Message Wait..21 E………….………………………24 Authorisation Code…………..38 Ear-Mic Headset…...…..…29 L………………………….…24 Enblock Mode…..……………..29 LCD...………………….46, 52 B…………………………..……24 BGM……………………..46, 53 F……………………………….…24 M…..…………………….…24 Busy Station…………………..20 Flexible Button..3, 4, 25, 50, 53 Making Calls…………..…6, 7 Menu Tree…………………29 Message Wait…………..20...

  • Page 56

    Index P……………………………..…24 Station Number…………………43 Station Status…………………..43 Page……………………………16 Page Message………..43, 44 Park……………………………...9 T………….………………………24 PC Phone……………………..48 Transfer…..……………….3, 4, 14 Pickup………………………….13 Time/Date……………………….42 Preset Message……39, 40, 51 Programme Codes………..50 U……………………………….…24 Unanswered Station……………20 Q…………………………..……24 User Programming………...22, 49 Queuing……………………….15 User Greeting……...……….42, 44 V……………………………….…24 R………………………………..24 VMIB……………………………..53 Redial………………………..18 Volume.………………………..3, 4 Ring…………….………………27 W...…………………………….…24...

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