Table of Contents Emergency Services and Safety Precautions…………..2 Last Number Redial……………………………………….…18 Getting to know your 7000 Series handset……………..3 Saved Number Redial…………………………………….…18 Familiarise yourself with its features…………………..3 Do Not Disturb (DND)………………………………………19 Handset keys……………………………......4 Messaging……………………………………………………20 Leaving a Message Wait Notification………………………20 General Functions…………………………………………...5 Answering a Message Wait Notification………………..…21 Making and Answering Calls……………….....6 Making and Answering an External Call………………..6...
Service The 7004N/D digital telephone contains no user-serviceable parts. LG recommend that your 7004N/D digital telephone is serviced or repaired by an LG authorised service centre Note: Information contained within this document is subject to change without prior notice. E&OE...
Getting to know your 7004N/D Digital Phone Familiarise yourself with its features 1 Line, 16 Character Handset Displays inbound/outbound Contains a microphone and call information. Displays speaker to allow the user to some information based on speak to another party user actions Dial Pad Flexible Buttons...
Getting to know your 7004N/D Digital Phone Your digital telephone’s keys (1) Speaker Key This is for activating the phone’s speaker whilst on hook. Useful when using a headset or if you wish to speak hands free. Red LED illuminated if off-hook without lifting the receiver.
GENERAL FUNCTIONS • Making and Answering External Calls • Making and Answering Internal Calls • Placing an Internal/External Call on Hold • Retrieving an Internal/External Call on Hold • Parking a Call • Retrieving a Parked Call • Call Forward •...
General Functions Making and Answering calls Always ensure that external parties are informed if you 01234567890 intend to record a call. Making and Answering an external call Fig.1 You can make an external call in the following ways: 1. Lift the receiver and dial 9 2.
General Functions Making and Answering an internal call You can make an internal call in the following ways: 1. Lift the receiver and dial an extension number. 2. Dial an extension number. 3. Press the button an extension number. Fig.3 If using a 7004D your screen will look like Fig.3 after you have dialled a number.
General Functions Placing and External/Internal Call on hold Whilst connected to another party (internal or external) press the button. Fig.5 shows that the relevant line on your 7004N/D digital telephone will be flashing to indicate that a caller is on hold. Retrieving an External/Internal Call on hold Fig.5 If you are ‘Off-Hook’...
General Functions Parking a Call 1. Whilst connected to an external party press the [TRANS/PGM] button, dial a Park Location (601-619 depending on the type of system you have) or press a flexible button labelled as Park and hang up. 2.
General Functions Call Forward It is possible to forward you phone in a number of ways. The options available are: 0 – Follow-Me (To forward calls from your extension to a temporary location. The forward is activated at the temporary location). 1 –...
General Functions Call Forward 1. Dial 554 from your handset. 2..Select a forward option as per page 9. (Example: Select option 4, Busy/No Answer) 3. Select a destination such as # for the integral messaging card or an extension, hunt group or Speed Dial.
General Functions Call Wait (Camp On) 1. Dial an internal number, 2. You will receive busy tone. 3. Press the button. 4. If the called party answers you can speak with them or simply transfer a call to them. Answer a Call Wait (Camp On) 1.
General Functions Call Pickup (Directed) 1. Lift your handset 2. Dial 7 followed by the extension number of the station that is ringing 3. You will then be connected to the calling party. Call Pickup (Group) 1. Lift your handset 2.
General Functions Transfer (Screened) 1. Whilst connected to a caller press the [TRANS/PGM] button. 2. Dial the appropriate extension number or press a flexible button that has been assigned with a station number. 3. Wait for the called party to answer, announce the call and Hang Up. Transfer (Unscreened) 1.
General Functions Using Speed Dial Numbers 1. Lift your handset. 2. Press the [SPEED] button. 3. Dial the appropriate Speed Dial (Personal or Speed). 4. A call will be activated. Tip: You will need a printed list of all Speed Dial Numbers (000-099 for Personal, 2000-3499 IPLDK 50/100, 2000-7999 IPLDK 300/300E) Queuing for an Outside Line 1.
General Functions Making a Page 1. Dial the required paging code (see the list of codes on page 55) 2. Your display will look as in Fig.21 3. Hang up once you have finished the page. TIP: It is possible to assign a flexible button as a PAGE Key. Note: You must have permission to make a page that must be set up in programming by a qualified system administrator.
General Functions Conference Call It is possible whilst on a call to set up a conference consisting of up to 6 parties. You will need a flexible button assigned as CONFERENCE. 1. Press the CONFERENCE button whilst in a call. 2.
General Functions Last Number Redial/Redial 1.Press the [SPEED] button followed by 01234567890 a) If using a 7004D the screen will appear as in Fig.6 2. Use the button to find the number you require. The first in the list is the last dialled number. Fig.6 a) You can access up to 10 previously dialled numbers.
General Functions Messaging Leaving a Message Wait Notification It is possible to inform a called party (Internal) that you have tried to contact them. (You will need a flexible button assigned as [CALL BACK]. Calling a Busy Station 1. You will receive busy tone. 2.
General Functions Answering a Message Wait Notification If a message wait has been left at your extension the light and button will be flashing. 1. Press the button. (If you do not have a [CALL BACK] button dial 557. 2. If an extension has left a message wait and not left a voice message you will call them back.
User Programming Saving your name to your phone This enables colleagues to identify you by your name instead of you extension number . You can store your name as follows: 1. Press the [TRANS/PGM] button and dial 74. 2. Enter your name. (See the character entry chart on page 24). 3.
User Programming Storing information under a flexible button There are two flexible buttons that can be programmed as line, extension, feature or speed dial buttons. To assign a feature to a flexible button follow the instructions below: 1. Press the [TRANS/PGM] button and select the flexible button you wish to assign. 2.
Menu Tree  RING  AUTH / MOBILE EXTN  ANNOUNCEMENT 1.1 TYPE 3.1 AUTH REGISTER 6.1 REC USER GREETING 1.2 ANSWER MODE 3.2 AUTH CHANGE 6.2 LISTEN TIME/DATE 1.2.1 HANDSFREE (H) 3.3 REG MOBILE-EXT 6.3 LISTEN STA NUMBER 1.2.2 TONE (T) 3.4 ACTIVE MOBILE-EXT 6.4 LISTEN STA STATUS 1.2.3 PRIVACY (P)
Ring Type 1. Press the [TRANS/PGM] button and select option  RING followed by option  TYPE. 2. The screen shows the current active ring 3. Choose options 1-4 to change to general ring cadence for your 7004N/D Digital Telephone. 4.
Ring SMS MSG Display Not supported on 7004N/D Digital Telephone. Enblock Mode Reserved for future development. SMS/Notice Display Reserved for future development. Ear-Mic Headset Not supported on the 7004N/D Digital Telephone. 7004N/D User Guide | Ring 29...
Ring ICM Ring This feature allows you to differentiate the way that your phone rings on intercom calls to the way it rings on inbound external calls. 1. Press the [TRANS/PGM] button and select option  RING followed by option  ICM RING.
COS – Class Of Service COS Down This option allows you to ‘lock’ your phone, preventing unauthorised external calls. 1. Press the [TRANS/PGM] button and select option  COS followed by option  COS DOWN. 2. Press the button. COS Restore This option returns your phone to normal service, taking off the lock applied above.
3. AUTH CODE MOBILE EXTENSION AUTH CODE REGISTER 3.2 AUTH CODE CHANGE 3.3 REGISTER MOBILE EXTENSION 3.4 ACTIVATE MOBILE EXTENSION 7004N/D User Guide | Menu Tree 33...
Authorisation Code/Mobile Extension Auth Code Register You can register a valid authorisation code with this option. A valid authorisation code is required for many features that you may wish to access. 1. Press the [TRANS/PGM] button and select option  AUTH/MOBILE-EXT followed by option  AUTH REGISTER.
Authorisation Code/Mobile Extension Register Mobile Extension This feature allows to set your mobile or other valid telephone number to receive DDI calls simultaneously to your desk phone. 1. Press the [TRANS/PGM] button and select option  AUTH/MOBILE-EXT followed by option  REG MOBILE-EXT. 2.
4. WAKE UP TIME / CONFERENCE ROOM 4.1 SET WAKE UP TIME 4.2 WAKE UP DISABLE 4.3 ACTIVE CONF-ROOM 4.4 DEACTIVE CONF-ROOM 7004N/D User Guide | Menu Tree 36...
Wake Up Time/Conference Room Set Wake Up Time With this feature you can set an alarm to ensure you do not miss an important meeting. 1. Press the [TRANS/PGM] button and select option  TIME/CONF ROOM followed by option  SET WAKE UP TIME. 2.
Wake Up Time/Conference Room Activate Conference Room Conference Room allows external callers to dial into a multi-party conference. As a user you can set up and deactivate a conference room. 1. Press the [TRANS/PGM] button and select option  TIME/CONF ROOM followed by option  ACTIVE CONF-ROOM.
5. MESSAGE SET PRE-SELECTED MESSAGE 5.2 SET CUSTOM MESSAGE 7004N/D User Guide | Menu Tree 39...
Message Set Pre-Set Message There are 10 pre-set , 10 Custom and 1 personal text-based messages that you can chose to leave on your 7004N/D Digital Telephone when you are away from your desk. (See page 51 of this user guide for a list of the pre-set messages). 1.
6. ANNOUNCEMENT 6.1 RECORD USER GREETING 6.2 LISTEN TO TIME/DATE 6.3 LISTEN TO STATION NUMBER 6.4 LISTEN TO STATION STATUS 6.5 RECORD PAGE MESSAGE 6.6 ERASE USER GREETING 6.7 ERASE PAGE MESSAGE 7004N/D User Guide | Menu Tree 41...
Announcement Record User Greeting If you have permission you may record a greeting that users will hear based on a forward type set on your extension. (See page 9 for Call Forward Settings). 1. Press the [TRANS/PGM] button and select option  ANNOUNCEMENT followed by option  REC USER GREETING.
Announcement Listen to Station Number To check your station number: 1. Press the [TRANS/PGM] button and select option  ANNOUNCEMENT followed by option  LISTEN STA NUMBER. 2. You will then hear a system message telling you the number of your station. Listen to Station Status To listen to your current status (Station Number, COS, Call Forwards): 1.
Announcement Erase User Greeting To erase your personal greeting: 1. Press the [TRANS/PGM] button and select option  ANNOUNCEMENT followed by option  ERASE USER GREETING. 2. Your personal greeting will be erased. Erase Page Message To erase your page message: 1.
7. SUPPLEMENTARY LCD LANGUAGE DISPLAY 7.2 MPB VERSION DISPLAY 7.3 BGM 7.4 REGISTER STATION NAME 7.5 SPEAKER/HEADSET 7.6 HEADSET RING MODE 7.7 WTU STA NUM RCVR 7.8 SERIAL NUMBER 7.9 PC-PHONE LOCK KEY 7004N/D User Guide | Menu Tree 45...
Supplementary LCD Display Language Not supported on the 7004N/D MPB Version Display Not supported on the 7004N/D You can chose to listen to background music through your handset. There are 11 possible music sources. You should check with a qualified system administrator for details of which sources are active.
Supplementary Register Station Name To register your name to your station: 1. Press the [TRANS/PGM] button and select option  SUPPLEMENTARY followed by option  REGISTER STA NAME. 2. Enter your name and press the button. Speaker/Headset Mode If you wish to connect a headset other than to the headset jack follow the instructions below: 1.
Supplementary WTU Station Number RCVR Do not use. Reserved for future development. Serial Number Not supported on 7004N/D. PC Phone Lock Key Not supported on the 7004N/D. 7004N/D User Guide | Supplementary 48...
USER PROGRAMMING CODES PRE SET MESSAGES GLOSSARY INDEX 7004N/D User Guide | Menu Tree 49...
User Programming Codes Codes for programming Flexible Buttons Precede all of these codes by pressing the [TRANS/PGM] button. Differential Ring: 11 Listen to Station Status: 64 Enblock Mode: 14 Record Paging Message: 65 SMS Notice/Display: 15 Erase User Greeting: 66 Headset Port On/Off: 17 Erase Paging Message: 67 ICM Ring Tone: 18...
Preset Messages Preset Messages Preset messages that can be left in the display of your handset are as follows 00 PERSONAL/CUSTOMISABLE Message. 01 LUNCH, RTN HH:MM – Use this message if you are away from your desk at lunch. The internal calling party will see this message on their display when the call you.
Glossary Glossary Liquid Crystal Display Direct Dial Inward – Allows an external callers to be routed directly to your extension, bypassing reception Hunt Group Feature to allow a number of extension to be group together to answer inbound calls. Used in call centres.
Glossary IPLDK IP enabled, LG Digital Keysystem Background Music. You may select a number of different music sources to play through your handset. Main Processor Board. The ‘brains’ of the phone system. MPB contains all system software and controls all system functions.