Emergency Services and Safety Precautions…………..2 Getting to know your 7000 Series handset……………..3 Familiarise yourself with its features…………………...3 Handset keys……………………………...4 General Functions…………………………………………...5 Making and Answering Calls………………...6 Making and Answering an External Call………………...6 Making and Answering an Internal Call………………...7 Placing an external/internal call on hold…………………...8 Retrieving and external/internal call on hold………………..8 Parking a call………………………………………………..…9 Retrieving a parked call……………………………...9...
Do not place the phone in direct sunlight for prolonged periods Disclaimer Crane Telecommunications Ltd and LG Electronics Inc. cannot be held responsible for any damage caused to your system through the improper installation of this phone and/or the failure to use the handset as described in this user guide.
Used to dial ‘On-Hook’ Getting to know your 7004N/D Digital Phone Note: Screen only applicable to 7004D 7004N/D User Guide | Getting to know your 7004N/D Digital Telephone 03 1 Line, 16 Character Displays inbound/outbound call information. Displays...
When programming features, speed dial numbers it is a programme key (6) Flexible Keys These keys are for use as line keys or for storing regularly used features or speed dials under 7004N/D User Guide | Getting to know your 7004N/D Digital Telephone 04...
GENERAL FUNCTIONS • Making and Answering External Calls • Making and Answering Internal Calls • Placing an Internal/External Call on Hold • Retrieving an Internal/External Call on Hold • Parking a Call • Retrieving a Parked Call • Call Forward •...
01234567890 Fig.1 07777777777 Fig.2 General Functions Making and Answering calls Always ensure that external parties are informed if you intend to record a call. Making and Answering an external call You can make an external call in the following ways: 1.
Fig.3 Fig.4 General Functions Making and Answering an internal call You can make an internal call in the following ways: 1. Lift the receiver and dial an extension number. 2. Dial an extension number. 3. Press the button an extension number. If using a 7004D your screen will look like Fig.3 after you have dialled a number.
Whilst connected to another party (internal or external) press the button. Fig.5 shows that the relevant line on your 7004N/D digital telephone will be flashing to indicate that a caller is on hold. Retrieving an External/Internal Call on hold Fig.5 If you are ‘Off-Hook’...
(601-619) 2. If responding to a page, dial the relevant digits (601-619) from the nearest available telephone. NOTE: Calls will recall to the original station after a pre-set timer if a call is left parked. 7004N/D User Guide | General Functions 09...
General Functions Call Forward It is possible to forward you phone in a number of ways. The options available are: 0 – Follow-Me (To forward calls from your extension to a temporary location. The forward is activated at the temporary location). 1 –...
If enabled, you will be able to hear if you have a DDI call waiting whilst engaged in another call as an audible tone will be presented to your telephone. 1. To speak to the waiting caller hang up to finish your current conversation, press the button or park the existing caller.
General Functions Call Wait (Camp On) 1. Dial an internal number, 2. You will receive busy tone. 3. Press the button. 4. If the called party answers you can speak with them or simply transfer a call to them. Answer a Call Wait (Camp On) 1.
General Functions Call Pickup (Directed) 1. Lift your handset 2. Dial 7 followed by the extension number of the station that is ringing 3. You will then be connected to the calling party. Call Pickup (Group) 1. Lift your handset 2.
General Functions Transfer (Screened) 1. Whilst connected to a caller press the [TRANS/PGM] button. 2. Dial the appropriate extension number or press a flexible button that has been assigned with a station number. 3. Wait for the called party to answer, announce the call and Hang Up. Transfer (Unscreened) 1.
General Functions Using Speed Dial Numbers 1. Lift your handset. 2. Press the [SPEED] button. 3. Dial the appropriate Speed Dial (Personal or Speed). 4. A call will be activated. Tip: You will need a printed list of all Speed Dial Numbers (000-099 for Personal, 2000-3499 IPLDK 50/100, 2000-7999 IPLDK 300/300E) Queuing for an Outside Line 1.
General Functions Making a Page 1. Dial the required paging code (see the list of codes on page 55) 2. Your display will look as in Fig.21 3. Hang up once you have finished the page. TIP: It is possible to assign a flexible button as a PAGE Key. Note: You must have permission to make a page that must be set up in programming by a qualified system administrator.
General Functions Conference Call It is possible whilst on a call to set up a conference consisting of up to 6 parties. You will need a flexible button assigned as CONFERENCE. 1. Press the CONFERENCE button whilst in a call. 2.
01234567890 Fig.6 General Functions Last Number Redial/Redial 1.Press the [SPEED] button followed by a) If using a 7004D the screen will appear as in Fig.6 2. Use the button to find the number you require. The first in the list is the last dialled number. a) You can access up to 10 previously dialled numbers.
General Functions Messaging Leaving a Message Wait Notification It is possible to inform a called party (Internal) that you have tried to contact them. (You will need a flexible button assigned as [CALL BACK]. Calling a Busy Station 1. You will receive busy tone. 2.
General Functions Answering a Message Wait Notification If a message wait has been left at your extension the light and button will be flashing. 1. Press the button. (If you do not have a [CALL BACK] button dial 557. 2. If an extension has left a message wait and not left a voice message you will call them back.
Saving your name to your phone This enables colleagues to identify you by your name instead of you extension number . You can store your name as follows: 1. Press the [TRANS/PGM] button and dial 74. 2. Enter your name. (See the character entry chart on page 24). 3.
Storing information under a flexible button There are two flexible buttons that can be programmed as line, extension, feature or speed dial buttons. To assign a feature to a flexible button follow the instructions below: 1. Press the [TRANS/PGM] button and select the flexible button you wish to assign. 2.
 RING 1.1 TYPE 1.2 ANSWER MODE 1.2.1 HANDSFREE (H) 1.2.2 TONE (T) 1.2.3 PRIVACY (P) 1.3 SMS MSG DISPLAY 1.4 ENBLOCK MODE 1.5 SMS/NOTICE DISPLAY 1.6 SCROLL SPEED 1.7 EAR-MIC HEADSET 1.8 ICM RING 1.9 CO RING  COS 2.1 COS DOWN 2.2 COS RESTORE 2.3 WALKING COS...
1. Press the [TRANS/PGM] button and select option  RING followed by option  TYPE. 2. The screen shows the current active ring 3. Choose options 1-4 to change to general ring cadence for your 7004N/D Digital Telephone. 4. Press the button to confirm the change.
Ring SMS MSG Display Not supported on 7004N/D Digital Telephone. Enblock Mode Reserved for future development. SMS/Notice Display Reserved for future development. Ear-Mic Headset Not supported on the 7004N/D Digital Telephone. 7004N/D User Guide | Ring 29...
Ring ICM Ring This feature allows you to differentiate the way that your phone rings on intercom calls to the way it rings on inbound external calls. 1. Press the [TRANS/PGM] button and select option  RING followed by option  ICM RING.
COS – Class Of Service COS Down This option allows you to ‘lock’ your phone, preventing unauthorised external calls. 1. Press the [TRANS/PGM] button and select option  COS followed by option  COS DOWN. 2. Press the button. COS Restore This option returns your phone to normal service, taking off the lock applied above.
3. AUTH CODE MOBILE EXTENSION AUTH CODE REGISTER 3.2 AUTH CODE CHANGE 3.3 REGISTER MOBILE EXTENSION 3.4 ACTIVATE MOBILE EXTENSION 7004N/D User Guide | Menu Tree 33...
Auth Code Register You can register a valid authorisation code with this option. A valid authorisation code is required for many features that you may wish to access. 1. Press the [TRANS/PGM] button and select option  AUTH/MOBILE-EXT followed by option  AUTH REGISTER.
Authorisation Code/Mobile Extension Register Mobile Extension This feature allows to set your mobile or other valid telephone number to receive DDI calls simultaneously to your desk phone. 1. Press the [TRANS/PGM] button and select option  AUTH/MOBILE-EXT followed by option  REG MOBILE-EXT.
4. WAKE UP TIME / CONFERENCE ROOM 4.1 SET WAKE UP TIME 4.2 WAKE UP DISABLE 4.3 ACTIVE CONF-ROOM 4.4 DEACTIVE CONF-ROOM 7004N/D User Guide | Menu Tree 36...
Wake Up Time/Conference Room Set Wake Up Time With this feature you can set an alarm to ensure you do not miss an important meeting. 1. Press the [TRANS/PGM] button and select option  TIME/CONF ROOM followed by option  SET WAKE UP TIME. 2.
Activate Conference Room Conference Room allows external callers to dial into a multi-party conference. As a user you can set up and deactivate a conference room. 1. Press the [TRANS/PGM] button and select option  TIME/CONF ROOM followed by option  ACTIVE CONF-ROOM. 2.
5. MESSAGE SET PRE-SELECTED MESSAGE 5.2 SET CUSTOM MESSAGE 7004N/D User Guide | Menu Tree 39...
There are 10 pre-set , 10 Custom and 1 personal text-based messages that you can chose to leave on your 7004N/D Digital Telephone when you are away from your desk. (See page 51 of this user guide for a list of the pre-set messages).
6. ANNOUNCEMENT 6.1 RECORD USER GREETING 6.2 LISTEN TO TIME/DATE 6.3 LISTEN TO STATION NUMBER 6.4 LISTEN TO STATION STATUS 6.5 RECORD PAGE MESSAGE 6.6 ERASE USER GREETING 6.7 ERASE PAGE MESSAGE 7004N/D User Guide | Menu Tree 41...
2. You will prompted to press # to start recording. 3. When you have finished recording press 4. Record a message appropriate to the type of forward on your Digital Telephone. Listen to Time/Date To check the time and date: 1.
Announcement Listen to Station Number To check your station number: 1. Press the [TRANS/PGM] button and select option  ANNOUNCEMENT followed by option  LISTEN STA NUMBER. 2. You will then hear a system message telling you the number of your station. Listen to Station Status To listen to your current status (Station Number, COS, Call Forwards): 1.
Announcement Erase User Greeting To erase your personal greeting: 1. Press the [TRANS/PGM] button and select option  ANNOUNCEMENT followed by option  ERASE USER GREETING. 2. Your personal greeting will be erased. Erase Page Message To erase your page message: 1.
7. SUPPLEMENTARY LCD LANGUAGE DISPLAY 7.2 MPB VERSION DISPLAY 7.3 BGM 7.4 REGISTER STATION NAME 7.5 SPEAKER/HEADSET 7.6 HEADSET RING MODE 7.7 WTU STA NUM RCVR 7.8 SERIAL NUMBER 7.9 PC-PHONE LOCK KEY 7004N/D User Guide | Menu Tree 45...
Supplementary LCD Display Language Not supported on the 7004N/D MPB Version Display Not supported on the 7004N/D You can chose to listen to background music through your handset. There are 11 possible music sources. You should check with a qualified system administrator for details of which sources are active.
Register Station Name To register your name to your station: 1. Press the [TRANS/PGM] button and select option  SUPPLEMENTARY followed by option  REGISTER STA NAME. 2. Enter your name and press the Speaker/Headset Mode If you wish to connect a headset other than to the headset jack follow the instructions below: 1.
Supplementary WTU Station Number RCVR Do not use. Reserved for future development. Serial Number Not supported on 7004N/D. PC Phone Lock Key Not supported on the 7004N/D. 7004N/D User Guide | Supplementary 48...
USER PROGRAMMING CODES PRE SET MESSAGES GLOSSARY INDEX 7004N/D User Guide | Menu Tree 49...
Preset Messages Preset Messages Preset messages that can be left in the display of your handset are as follows 00 PERSONAL/CUSTOMISABLE Message. 01 LUNCH, RTN HH:MM – Use this message if you are away from your desk at lunch. The internal calling party will see this message on their display when the call you.
Glossary Glossary Liquid Crystal Display Direct Dial Inward – Allows an external callers to be routed directly to your extension, bypassing reception Hunt Group Feature to allow a number of extension to be group together to answer inbound calls. Used in call centres.
Central Office. American term now widely adopted in the telecommunications industry to describe the local telephone exchange. VMIB Voice Mail Interface Board. Integral Voice Messaging application for the IPLDK telephone system. Flexible Button This is a button that can be assigned as a Line, Feature, Speed Dial or Extension button.