Troubleshooting - Cowon A3 User Manual

Symptom
Power does not turn on or is
not working properly.
Screen does not turn on even
after the player is powered on.
System crashes during
playback.
System crashes during
recording
"X" displayed on the screen,
and unit does not start after
formatting.
System doesn't respond
because system folder was
deleted.
Buttons don't respond.
Speaker does not work
properly.
Button operation does not
respond quickly during movie
or music playback.
Nothing is heard from FM
radio.
Noisy recordings
• If the built-in battery is or has been discharged, use the adapter to fully recharge it before use.
• If the player does not turn on after it is charged, press the "RESET" button on the bottom side of the player
and then turn on.
• If the System folder is deleted, upgrade the firmware before use.
• Check to see if the switch on the bottom side of the player is placed to "HOLD". If it is on "HOLD", the
power button will not function.
Check to see if the switch on the bottom side of the player is placed to "AV OUT". If it is on "AV OUT", move the switch
to"LCD".
Perform a HDD check (chkdsk) before using. If HDD error is occurred, system may malfunction. Connect A3 to a
PC. Type chkdsk e: /f at the cmd prompts. (Replace e: with the disk letter assigned to your A3 on your PC). For further
detail, please visit our homepage at (http://www.COWON.com) - customer support -FAQ section.
Perform a HDD check (chkdsk) before using. If HDD error is occurred, system may malfunction. Connect A3 to a
PC. Type chkdsk e: /f at the cmd prompts. (Replace e: with the disk letter assigned to your A3 on your PC). For further
detail, please visit our homepage at (http://www.COWON.com) - customer support -FAQ section.
You must format the unit in FAT32 format; otherwise system will not operate properly. Visit our website (www.
COWON.com) for the latest version of Firmware.
If system folder was deleted, please visit our website (http://www.COWON.com) and download the latest firmware and
upgrade before use.
Make sure "HOLD" switch is set to off. "HOLD" switch is located in the bottom of the player.
• Go to Setup - Sound - Speaker and check to see if it is set to Auto-Off or On. If it is set to Off, no sound is
heard from the speaker.
• Check to see if the volume is set to "0", then adjust the volume.
This is because the player was set to Power Save mode to save battery power. Buttons will operate normally after 3
to 4 seconds.
• FM radio reception may be poor or static may be heard depending where the player is used, such as inside
buildings, subways or moving vehicles. Listening to FM radio may be impossible in areas shaded from radio
transmissions.
• Check to see if the earphone is connected to the player. This player does not have a separate antenna,
therefore uses earphones as antennas to receive radio reception.
Noise from the HDD may be picked up by built-in microphone during recordings. Also, due to limitation of digital
devices, recorded audio may not sound normalized.

Troubleshooting

Explanation
37
COWON A3