Troubleshooting - Cowon D3 D3 User Manual

+ Troubleshooting

+ I am still confused even after reading the
manual.
COWON website(www.COWON.com) provides support
for users of COWON products with FAQ (Frequently
Asked Questions).
Users are strongly encouraged to check out the website
for further information regarding product usages and
firmware upgrades. For individual inquiries, please
contact us on-line as we will try to help you as best as
we can.
+ I would like to set the device as factory
default.
Device can be set as factory default by pressing Settings
– Privacy – Factory data reset – Reset D3.
+ The player does not turn on.
If the battery is completely discharged, charge the
battery before you start the player. The charging time
may vary depending on the battery's discharge status. If
the player does not work at all, press the RESET button.
For your information, RESET will just disconnect the
power and does not damage the product or delete any
files stored on the device.
+ The touch pad and buttons do not work
properly.
Check if the device is on HOLD.
+ I can't hear any sound.
Check if the volume is set to "0". Check if there are any
files available in the player. If there is no file in the player,
you will not hear any sound. Please note that corrupted
files will result in a noise or discontinued playback. Make
sure the earphones are connected properly. Impurities in
the earphone jack can cause a noise.
+ Files that I have stored do not appear in the list.
Each mode shows you a list of playable files only. To
find more playable files you have stored in other folders,
touch the menu button to show up the menu pop-up
and touch 'List' and 'Folders'.
+ Album image is not displayed in Music Mode.
In order to display album image, the image has to be
stored in the ID3 tag of the music file. You can edit
the ID3 tags using COWON MediaCenter - JetAudio.
A JPG image file with the same name as the relevant
music file should be stored in the player. Alternatively,
a JPG image file named "cover.jpg" can be stored in the
relevant folder.
COWON D3 15