Troubleshooting - Bose SoundDock Portable Owner's Manual

English TAB 2

Troubleshooting

Problem
Your iPod/iPhone • Remove your iPod/iPhone from the dock and check for obstructions on the connectors in the dock and on your
does not dock iPod/iPhone. Then reseat it in the dock.
properly
The dock does not • Use a soft, dry cloth to wipe the outside of the dock, whether it is open or closed.
open or close
• Blow around the edges of the dock to remove any dirt or debris from the crevices.
properly
No sound • Increase the volume setting for the system.
• Make sure the SoundDock
music track is selected and playing.
• Remove your iPod/iPhone from the dock, wait five seconds, then firmly reseat it. You may need to do this a few
times.
• With another sound device, be sure your iPod/iPhone is removed from the dock and the second device is properly
connected, turned on with the volume turned up, and set to play.
• If the other sound device is connected and playing, press any button on the remote control to activate the system.
• Unplug the SoundDock Portable system and remove the battery from the back of the system to completely shut
off any power to it. Then reattach the battery and plug the system in again.
• Make sure you have the latest version of software on your iPod/iPhone.
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Portable is charged or the system is plugged in, your iPod/iPhone is turned on, and a
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S D P
OUND OCK ORTABLE DIGITAL MUSIC SYSTEM
What to do
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