Troubleshooting - Bose SoundDock 10 Owner's Manual

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Troubleshooting

If you experience difficulty with your Bluetooth
table to try to solve the problem. If the problem persists, see "Contacting
customer service" on page 11.
Problem What to do
Cannot • Make sure your SoundDock
connect • Make sure the Bluetooth dock is in discoverable mode (Bluetooth
my phone light is flashing). If not, press and hold the Bluetooth button on the
to the dock until the Bluetooth light starts flashing.
dock • Make sure the Bluetooth feature is turned on in your phone. For
details, refer to the owner's guide for your phone.
• Move your phone closer to the SoundDock 10 system.
• Go to http://owners.Bose.com on the Internet and find information on
updating your SoundDock 10 system.
No sound • Make sure the SoundDock 10 system and your phone are turned on.
• Make sure you have a Bluetooth connection (Bluetooth light is on).
• Move your phone closer to the SoundDock 10 system.
• Turn up the phone volume as high as possible.
• Turn up the SoundDock 10 system volume.
Sound is • Move your phone or SoundDock 10 system away from any device
dropping that generates electromagnetic radiation, such another Bluetooth
out or device, a microwave oven, or a wireless computer network router.
breaking • Remove any physical obstruction lying between your phone and the
up SoundDock 10 system.
• Change the location of your phone and/or the SoundDock 10 system.
®
dock, use the following
®
10 system is connected to AC power.
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