Assistance Or Service; In The U.s.a; In Canada - Whirlpool Duet Steam FRONT-LOADING AUTOMATIC WASHER Use & Care Manual

Load is wrinkled
■ Did you unload the washer promptly?
Unload the washer as soon as it stops.
■ Did you use the right cycle for the load being washed?
Use the Delicate, Hand Washables, or another cycle with a low-
spin speed to reduce wrinkling.
■ Did you overload the washer?
The wash load must be balanced and not overloaded. Loads
should tumble freely during washing.
Gray whites, dingy colors
■ Did you properly sort the load?
The transfer of dye can occur when mixing whites and colors in
a load. Sort dark clothes from whites and lights.
■ Was the wash temperature too low?
Use hot or warm washes if safe for the load. Make sure your hot
water system is adequate to provide a hot water wash.
■ Did you use enough detergent, or do you have hard water?
Use more detergent for washing heavy soils in cold or hard
water.
Before calling for assistance or service, please check
"Troubleshooting." It may save you the cost of a service call. If you
still need help, follow the instructions below.
When calling, please know the purchase date and the complete
model and serial number of your appliance. This information will
help us to better respond to your request.
If you need replacement parts
If you need to order replacement parts, we recommend that you
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only use FSP factory specified parts. These parts will fit right and
work right because they are made with the same precision used to
build every new WHIRLPOOL
To locate FSP ® replacement parts in your area:
In the U.S.A., call the Customer eXperience Center at
1-800-253-1301, or your nearest designated service center.
In Canada, call 1-800-807-6777, or your nearest designated service
center.

In the U.S.A.

Call the Whirlpool Customer eXperience Center toll free:
1-800-253-1301.
Our consultants provide assistance with:
■ Features and specifications on our full line of appliances
■
Installation information
■ Use and maintenance procedures
■ Accessory and repair parts sales
■
Specialized customer assistance (Spanish speaking, hearing
impaired, limited vision, etc.)
■ Referrals to local dealers, repair parts distributors, and service
companies
Whirlpool designated service technicians are trained to fulfill the
product warranty and provide after-warranty service anywhere in the
United States.
To locate the Whirlpool designated service company in your area,
you can also look in your telephone directory Yellow Pages.
24

ASSISTANCE OR SERVICE

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appliance.
Door locked at end of wash cycle
■ Did all of the water drain out of the washer during the spin?
Select DRAIN/SPIN to remove any water remaining in the
washer. The washer door will unlock at the end of the drain.
Cycle too long
■ Did you choose the Deep Clean with Steam option?
In this case, the heater and steamer will be activated to provide
maximum cleaning performance. Additional time will be added
to the regular cycle to heat the water. This additional time will
depend on the load size and the hot water inlet temperature.
■ Is the hot water inlet set to the recommended temperature
of 120°F (49°C)?
A hot water temperature below the recommended setting will
increase heating time.
■
Is "SUD" shown in the display?
Excessive sudsing has been detected and a suds routine has
been started to reduce excessive suds. This routine will add time
to the original cycle.
■ Did you wash a large load using the Quick Wash cycle?
For further assistance
If you need further assistance, you can write to Whirlpool
Corporation with any questions or concerns at:
Whirlpool Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.

In Canada

Call the Whirlpool Canada LP Customer Interaction Centre toll free:
1-800-807-6777.
Our consultants provide assistance with:
■
Use and maintenance procedures
■
Accessory and repair parts sales
■
Features and specifications on our full line of appliances
■
Referrals to local dealers, repair parts distributors, and service
companies. Whirlpool Canada LP designated service
technicians are trained to fulfill the product warranty and provide
after-warranty service anywhere in Canada.
For further assistance
If you need further assistance, you can write to Whirlpool Canada LP
with any questions or concerns at:
Customer Interaction Centre
Whirlpool Canada LP
1901 Minnesota Court
Mississauga, Ontario L5N 3A7
Please include a daytime phone number in your correspondence.