Whirlpool Duet Steam FRONT-LOADING AUTOMATIC WASHER Use & Care Manual page 23

Washer won't drain or spin
■
Is the drain hose kinked? Is the drain hose clogged, or the
end of the drain hose more than 96" (2.4 m) above the floor?
■ Is your voltage low?
Check electrical source or call electrician. Do not use an
extension cord.
■
Is the "SUD" routine active?
Cycle will complete once extra suds are removed.
■ Is the load balanced?
A single or bulky item may cause imbalance. Add more items or
redistribute the load.
Washer makes noise or vibrates
■ Is the washer level?
The washer must be level. The four feet should be properly
installed, and the nuts should be tightened against the washer
cabinet.
■ Is the washer gurgling or humming?
As water is drained from the washer, you may hear air being
pulled through the pump. This happens during the end of
draining. It is normal.
■ Are you washing items with metal snaps, buckles, or
zippers?
You may hear metal items touching the washer drum. This is
normal.
■
Is washer installed on a sturdy and solid floor?
Refer to the "Installation Instructions" for flooring requirements.
Noise and vibration may be reduced by securing a piece of ¾"
(19.1 mm) plywood underneath your washer. The plywood may
extend underneath both washer and dryer to keep them at equal
heights.
Washer leaks
■
Check household plumbing for leaks.
■ Are the inlet hose connections tight?
For inlet hose connections, see "Connect the Inlet Hoses."
Dispensers clogged or leaking
■ Are the laundry products in the correct dispenser
compartment?
Add the correct amounts of detergent, fabric softener, or liquid
chlorine bleach to the correct compartments. Add powdered or
liquid color-safe bleach to the high efficiency "HE" detergent
compartment. Be sure to match powdered color-safe bleach
with powdered detergent or match liquid color-safe bleach with
liquid detergent.
■ Is the detergent type selector in the correct position?
Selector should be in the lowered position when using liquid
detergent and in the upper position when using powdered
detergent. See "Cleaning Your Washer."
Washer odor
■ See "Cleaning Your Washer."
■ Are you using AFFRESH™ washer cleaner on a regular
basis?
AFFRESH™ washer cleaner removes and avoids odor-causing
residue in all High Efficiency washers. For washers where odor is
present, use 3 tablets instead of 1 tablet. After the CLEAN
WASHER cycle is complete, wipe away residue if necessary.
■ Are you using HE detergent?
Use of non-HE detergent can cause a film residue which can
result in odor.
■
Did you leave the door open after use?
This washer has a tight seal to avoid water leaks. To avoid
odors, leave the door open to allow the washer to dry between
uses.
Load too wet
■ Did you use the right cycle for the load being washed?
Select a cycle with a higher spin speed.
■ Did you wash a single item or bulky items or have you
overloaded the washer?
A single item, bulky items, or overloading may cause imbalance.
Add items or try to evenly distribute your wet laundry in the
drum, and start a DRAIN/SPIN cycle. If the laundry is still wet,
take half of the load out of the washer and try again.
Residue or lint on load
■ Did you add detergent to the dispenser?
For best results, add detergent to the detergent compartment.
Do not add detergent to the washer drum.
■ Did you sort properly?
Sort lint givers (towels, chenille) from lint takers (corduroy,
synthetics). Also sort by color.
■ Did you overload the washer?
Do not overload the washer. The washer can be fully loaded, but
not tightly packed. The wash load must be balanced. Lint can be
trapped in the load if the washer is overloaded.
■ Check the following:
Was paper or tissue left in pockets?
■ Did you use enough HE detergent?
Use enough detergent to remove lint and hold it in suspension.
Use only HE detergent. Follow the manufacturer's instructions to
determine the amount of detergent to use.
■ Is your water colder than 60°F (15.6°C)?
Wash water colder than 60°F (15.6°C) may not completely
dissolve the detergent.
■ Are you using a low-speed wash cycle?
Powdered detergents may not dissolve well in a slow-speed
cycle. For best results, use liquid detergent for slow-speed
cycles such as Delicate, Hand Washables, Silk, and Wool.
Stains on load
■ Did you add detergent to the dispenser?
For best results, add detergent to the detergent compartment.
Do not add detergent to the washer drum.
■ Did you use enough HE detergent?
Use enough detergent to remove soil and hold it in suspension.
Use only HE detergent. Follow the manufacturer's instructions to
determine the amount of detergent to use.
■
Is there above average iron (rust) in water?
You may need to install an iron filter.
■ Did you properly sort the load?
Sort dark clothes from whites and lights.
■
Did you unload the washer promptly?
To avoid the transfer of dye, unload the washer as soon as it
stops.
■
Did you use a fabric softener dispensing ball?
Dispensing balls will not operate correctly with this washer. Add
liquid fabric softener to the fabric softener compartment.
■ Did you use powdered detergent in a low-speed cycle?
Consider using liquid detergent.
■ Did you use Quick Wash on a large load?
For best results, use Quick Wash for small, lightly soiled loads.
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