Download
Share
Print this page
Whirlpool Domino Service Booklet
  1. Manuals
  2. Brands
  3. Whirlpool Manuals
  4. Washer
  5. Domino
  6. Service booklet

Whirlpool Domino Service Booklet

Hide thumbs

Advertisement

Quick Links

Download this manual
e r v i c e B o o k l e t
Subject to modification © Copyright Whirlpool corp. Service Competence Center Europe
Rev. 3.3
Authors : J. Reinhardt / R. Schuricht / B. Wilken / S.Stoll

Advertisement

loading
Need help?

Need help?

Do you have a question about the Domino and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Whirlpool Domino

Summary of Contents for Whirlpool Domino

  • Page 1 B o o k l e t Subject to modification © Copyright Whirlpool corp. Service Competence Center Europe Rev. 3.3 Authors : J. Reinhardt / R. Schuricht / B. Wilken / S.Stoll...

  • Page 2: Service Booklet

    12.05.10 Handling of test programs and failure codes for Front loader, Top loader and Dryer with control boards Wave Domino, Tiny, Omega, Gamma, SC1, EUROSTAR Content:  Flowcharts – how to start the test programs  Flowcharts about test program steps ...

  • Page 3: Fabric Care

    Service Competence Centre Service Booklet Version 3.3 Fabric Care Table of contents Page  Domino / Wave Test cycle  Domino / Wave failure codes 5-27  Domino connection  Tiny Domino test cycle 29-30  Tiny Domino failure codes 21-34 ...
  • Page 4 Domino and Wave Service Test Cycle Rear view Front view Rear view Front view Wave DOMINO G DOMINO C DOMINO G DOMINO C eSAM UI 4 eSAM UI 4 eSAM 7 pin Starting Test cycle Appliances with Rotary knob Appliances with Push button...
  • Page 5 Service Program flow Digit1, Description of the LED_Status Digits * ICON - Phases Vertical LEDs Check to perform Digit2 ** Program Flow ↔ Icons are switched on and off in a sequence from left CCU detects: The Door is Locked. to right and back.
  • Page 6 Technician:  check if the Door is Unlocked Motor is switched OFF Door is Unlocked. CCU detects:  * Digits1,2, (the left on) are executing an animation ** Digits of “Rest time” are executing an animation, Digits of “Speed” are OFF Steamer Test Description The Steamer test will run in parallel with the washer test program starting from step C1 up to step C3 according to the diagram below.

  • Page 7: Failure Codes

    DOMINO & WAVE Failure Codes Appliance Failure indication Failure indication Failure indication Explanation and recommended Procedure behaviour on Status LEDs on Digits on Icons or LEDs Appliance is dead / No failure indication. No failure indication. No failure indication. Potential Causes ...
  • Page 8 Appliance Failure indication Failure indication Failure indication Explanation and recommended Procedure behaviour on Status LEDs on Digits on Icons or LEDs Appliance does not Check motor function No failure indication. No failure indication. No failure indication. spin => If motor is not running at all: check for Motor failure F06 Appliance does not spin =>...
  • Page 9 Appliance Failure indication Failure indication Failure indication Explanation and recommended Procedure behaviour on Status LEDs on Digits on Icons or LEDs Potential Causes  Check all points from drain pump failure F03 – poor performance of outlet system leads to this behaviour ...
  • Page 10 Appliance Failure indication Failure indication Failure indication Explanation and recommended Procedure behaviour on Status LEDs on Digits on Icons or LEDs Failure around water During normal cycle During normal cycle During normal cycle Fill Failure filling execution execution execution No water enters the machine or no detection that water enters the machine (Pressure switch switching to “level wash L1”...
  • Page 11 Appliance Failure indication Failure indication Failure indication Explanation and recommended Procedure behaviour on Status LEDs on Digits on Icons or LEDs Water leakage in Aquastop Failure appliance detected If the Aquastop contact on the bottom tray of the appliance is closed for more than 30 sec., an Aquastop Failure will be detected.
  • Page 12 Appliance Failure indication Failure indication Failure indication Explanation and recommended Procedure behaviour on Status LEDs on Digits on Icons or LEDs Failure around water During normal cycle During normal cycle During normal cycle Drain failure draining Execution Execution Execution If the control does not detect that the pressure switch switches to „empty level L0“...
  • Page 13 Appliance Failure indication Failure indication Failure indication Explanation and recommended Procedure behaviour on Status LEDs on Digits on Icons or LEDs Too Long Heat Time, too low temperature increase during heating If the water temperature is not increasing over 35°C during 40 min. of the first heating step in the cycle the CCU will display this Error.
  • Page 14 Appliance Failure indication Failure indication Failure indication Explanation and recommended Procedure behaviour on Status LEDs on Digits on Icons or LEDs Drum does not rotate Drive Motor Error or Tachometer Error The failure is declared when the CCU expects a speed signal coming from the tachometer of the Motor, but there is no tacho feedback or unreadable tacho signal.
  • Page 15 In case of strong undervoltage situation F06 is a typical reaction, because motor does not start anymore => no action. Domino CCUs with production date after Q3/07: Improvements implemented with latest CCU versions (status July 2008). Status September 2009: Additional improvements are planned.
  • Page 16 Appliance Failure indication Failure indication Failure indication Explanation and recommended Procedure behaviour on Status LEDs on Digits on Icons or LEDs Heater Circuit Error The main control has detected a heater circuit failure. These failure modes are checked before the cycle starts and at the end of the cycle.
  • Page 17 Appliance Failure indication Failure indication Failure indication Explanation and recommended Procedure behaviour on Status LEDs on Digits on Icons or LEDs  If heater has open circuit, but no strong calcification or soil layer or if heater has traces of mechanical damages: Check for foreign objects in the wash unit, in the hose between tub and pump and in the pump filter (socks lead to open fuse, trapped laundry pieces can lead to open fuse or mechanical damages, other foreign objects e.g.
  • Page 18 Appliance Failure indication Failure indication Failure indication Explanation and recommended Procedure behaviour on Status LEDs on Digits on Icons or LEDs Only for appliances with Undervoltage condition (only for CIM appliances with external Motor control Unit) CIM / BPM / Direct Drive The Motor Control Unit has detected a too low mains voltage (circa 170V).
  • Page 19 WAVE Control Unit (next generation of DOMINO) has on control unit side inversed pinning (only some versions) and for doorlock DSS3.3 and DSS3.2 compared to Domino => parallel wiring with CORE 08 / in Service test: CORE 09 push-pull doorlock (and future doorlocks), but crossed wires with normal Delta doorlock and Toploader doorlocks (until they will be replaced by new doorlocks).
  • Page 20 Appliance Failure indication Failure indication Failure indication Explanation and recommended Procedure behaviour on Status LEDs on Digits on Icons or LEDs c) If doorlock has unlocked in shorter a time than 3,5 min.: - open the door and remove the laundry - switch ON the appliance with open door - rotate the drum by hand for more than 10 sec.
  • Page 21  Check for water traces on the doorlock and change doorlock and cable set, if traces of damages by water  For Domino CCUs with production date after Q3/07 timeout for Unlocking time is 4min. For controls versions before Q3/07 the unlocking timeout is 10min.
  • Page 22 This check is done at start of cycle, during the cycle and at the end of the cycle. open is ON) NEW compared to Domino and 1 generation of Wave: F13 only for triac issues on CCU at Wave TCP and...
  • Page 23 Appliance Failure indication Failure indication Failure indication Explanation and recommended Procedure behaviour on Status LEDs on Digits on Icons or LEDs Bad spin performance Foam detected During the Wash Cycle Long wash cycle If the CCU is not able to drain out the water after washing or not able to spin after several also: trial this alarm Code is displayed Foam...
  • Page 24 Appliance Failure indication Failure indication Failure indication Explanation and recommended Procedure behaviour on Status LEDs on Digits on Icons or LEDs User Interface Communication Error User Interface (detected only with Smart user interfaces = User interfaces with 4 pin connection to CCU and ATTENTION: not all smart User interfaces are able to show F21) Communication failure If the communication between user interface module and CCU is disturbed, this Error is...
  • Page 25 Appliance Failure indication Failure indication Failure indication Explanation and recommended Procedure behaviour on Status LEDs on Digits on Icons or LEDs Only for appliances with Communication failure between CCU and Motor Control Unit (only for CIM appliances CIM / BPM / Direct drive with external Motor Control Unit) Drive system (external Motor control...
  • Page 26 Appliance Failure indication Failure indication Failure indication Explanation and recommended Procedure behaviour on Status LEDs on Digits on Icons or LEDs Other pressure switch issues: Too low water level  Check for proper water level according to the technical data of SI. At reset level of the pressure switch: water must be visible in the drum.
  • Page 27 This failure code is shown, if in the factory test program the test duration is expired. In the past (before Domino) also during service test program: If service technician has to push a button to come to the next step or to confirm something, F25 was shown, when the button actuation was not done before the timeout expired.
  • Page 28 Doorlock Timeout is increased to 6 minutes. F29 or FdL is declared at 1 occurance, the doorlock is not locked during failure conditions. It is not necessary that the service technician deletes the failure. See also False Alarm for F13 at Domino and 1 generation of WAVE - 27 -...
  • Page 29 Appliance Failure indication Failure indication Failure indication Explanation and recommended Procedure behaviour on Status LEDs on Digits on Icons or LEDs Only for Toploader Blocked Drum Detected (only for Top Loaders) The Control Unit performs the "blocked drum test" after cycle start and after pause mode when the doorlock was unlocked.
  • Page 30 Appliance is dead / CCU failure does not start Only for Domino CCUs with production date after Q3/07: The CCU has detected an internal failure. Read out failure code with SAM. If F60, F61, F62 or F63 is displayed. Check for F05, if NTC or NTC wiring is in short circuit.
  • Page 31 Domino connection Drain Pump Radio Interference Filter Pressostat Pressostat DP 2.1 - 2.2 IF 2.1 - 2.2 PRS 2.1 - 2.2 PR 2.1 - 2.2 Rast 2.5 Rast 5 Rast 5 Rast 2.5 power max 16A power P ≤ 40W...
  • Page 32 TINY Domino Service Test Cycle TINY DOMINO Front view Rear view SAM  SERVICE Starting Test cycle Switch on the appliance. Close the door. Select the AIRING program Press the Push Button “’GENTLE” 3 times within 5 seconds - for appliances with FLD (Front Light Display) or driers built after Sept.07 press in addition the START button - for Service Test.
  • Page 33 Service program flow Description of the LED_Status Digits * Check to perform Front Light Display Program Flow Motor: ON, short reversing rev-x Heating Element: ON, cycle heat-x Display and Button Test: Humidity Input Test: Pump and Float Switch Test: ON (not for Air vented) Factory Test Program 1 Heater Wiring Test: Fluff Detection Test:...
  • Page 34 Failure Codes TINY DOMINO Appliance Failure indication Failure Explanation and recommended procedure behaviour on Status LED’s indication Failure indication on FLD on Digits Appliances can not be EEPROM failure started  flashing red LED’s F 02 Potential Causes:  Disturbance in the EEPROM  re-program with SAM Check by the technician ...
  • Page 35 Appliances can not be NTC 2 failure / position heater started  flashing red LED’s F 06 Potential Causes:  NTC 2 out of tolerance, short or open circuit  Stop of airflow inside the dryer during the heating phase. Check by the technician Reset ...
  • Page 36 Appliances can not be Heater relay in short circuit (safety failure) started  flashing red LED’s F 14 Potential Causes:  Short circuit of heater  Welded heater relay Check by the technician  Check the rotation of motor and fan wheel during operation because during the drying cycle this defect can occur due to a blocking of the motor.
  • Page 37 Failures and Indication LED’s TINY DOMINO Appliance Failure indication Failure Explanation and recommended procedure behaviour on Status LED’s indication Failure indication on FLD on Digits Appliances indicates The indication of the LED heat exchanger is to remind the customer every 30 cycles to maintanace / cleaning clean the heat exchanger with water.
  • Page 38 Drier stops turning Drier stops turning for 35 sec. before the drying cycle has finished. This occurs in air drum for vented driers 2 minutes and in condensation driers 8 minutes before the program cycle has approximately 1 min. finished. before the drying cycle has finished.

  • Page 39: Test Program

    Test Program OMEGA 4619 712 37701-04 Front and Toploader Select program Drain Start test program Push prewash option 4 times within 5 seconds Indication Cx Indication elements DIGITS rest time Indicate current program step DIGITS temperature Indicate current program step LED water tap FLASHING LED start...
  • Page 40 Test Program OMEGA 4619 712 37701-04 Front and Toploader DIGITS DIGITS Detected failure To be checked Temperature Rest Time Water Tap / Valve / No water inlet Flowmeter / Pressostat Aquastop Switch / Aquastop failure Overflow contact Pressostat Drain failure Drain Pump / Pressostat NTC failure (SC / OC) Tachometer failure...
  • Page 41 Door lock error Door lock actuator / Wiring A door lock error occurs if the door F dl F dl cannot be locked. The control board to door lock / Door lock mechanics will try to lock the door 6 timts before displayind the error Door Unlock error A door unlock error occurs if the...
  • Page 42 Test Program OMEGA 4619 712 37701-04 DELTA Failure detection: Detected in Detection Indicati Description step time FILLING No flowmeter pulses detected at the beginning of the step. 60" FILLING If the level 1 is not switched ON after a certain time. 8 min If the aquastop switch = ON: (drain pump = ON;...
  • Page 43 - 42 -...
  • Page 44 GAMMA DELTA Test Program 4619 712 69521 Select program Drain Start test program Press PB3 (Prewash) 4 times during 5" then press PB Start Indication elements red safety LEDs Start delay LEDs or rest time digits Start LED flashing Go to next step Push the button below the flashing LED Finish test program Move the program selector from the DRAIN position...
  • Page 45 40 - 50 °C • 30 - 40 °C • 20 - 30 °C • -2,5 - 20 °C Failure codes for Whirlpool GAMMA timer failure indication failure Detected failure To be checked No water inlet Water Tap / Valve / Pressostat...
  • Page 46 GAMMA DELTA Test Program 4619 712 69521 Timer GAMMA – Connection DI6: Distribution Motor AQS2: Aquastop M7: Motor PRG: Interface VCF3: EXM2: for programming Valve Cold External Modul DSS3: Door Lock SET2: NTC PR3: Pressostat VHF3: Valve Hot DP2: Drain Pump HE2: Heating Element PR2: Pressostat IF2: Interference Filter...
  • Page 47 - 46 -...
  • Page 48 - 47 -...
  • Page 49 - 48 -...
  • Page 50 - 49 -...
  • Page 51 - 50 -...
  • Page 52 - 51 -...
  • Page 53 - 52 -...
  • Page 54 - 53 -...
  • Page 55 - 54 -...
  • Page 56 EUROSTAR Starting Diagnostic Test Only All of the steps below must be done in sequence in order to reach the Diagnostic test. This executes the automatic test only. 1. Close the door. 2. Push power. 3. Select the “Drain and Spin” program. 4.
  • Page 57 EUROSTAR  Drum rotates counter clockwise from 35 to Motor C:08 C:08  90 rpm within 15 seconds. Motor Control (MCU) Drum rotates counter clockwise at Maximum speed.  Motor  If max. speed = EXTRA HIGH, C:09 C:09  Motor Control (MCU) drum speed = >1000 rpm.
  • Page 58 EUROSTAR Failure Indication Explanation and Recommended Procedure NO WATER DETECTED ENTERING MACHINE OR PRESSURE SWITCH TRIP NOT DETECTED If after 30 seconds not minimum 0.1l of water entered the display indicates AH, the valves are closed and the washer goes into Pause state. After opening the water tap the cycle could be continued.
  • Page 59 EUROSTAR DOOR UNLOCK ERROR If the door unlock has failed 6 times. Potential Causes  Door lock mechanism is broken.  Door switch/lock unit failure. Check door switch/lock unit for foreign objects. Unplug washer or disconnect power. Check wire harness connections to the door switch/lock unit and Central Control Unit (CCU).
  • Page 60 EUROSTAR DRIVE MOTOR TACHOMETER ERROR If the control is unable to properly detect motor speed, the machine shuts down. If a failure occurs during high-speed spin, the door unlocks after 3 minutes. Potential Causes Verify the shipping system including shipping bolts, spacers and the power cord are removed.
  • Page 61 EUROSTAR EEPROM ERROR A communication error between the Central Control Unit (CCU) and the EEPROM onboard the CCU occurred. Potential Causes A power glitch may cause this error  Unplug washer or disconnect power for two minutes.  Reprogram the CCU EEPROM as there might be corrupted data in ...
  • Page 62 EUROSTAR CCU Main Relay Failure If this failure is displayed, there is at least one of the 2 main Relays on the CCU defective. Potential Causes check if the MCU line interface is shorted check the heater for Short condition check the lower harness for any damage Start a normal cycle, if Failure is displayed within 4 minutes, exchange the CCU MOTOR CONTROL UNIT FAILURE - REPETITIVE UNDERVOLTAGE...
  • Page 63 EUROSTAR STEAMER INLET VALVE FAILURE The Steamer valve or flush valve is blocked open or not working properly. The failure will be reset after running the Diagnostic Test Program. Potential Causes Check valve for continuity (abnormal = infinity). Check the connections between the Steamer Electronic Board and the valve for steam fill.
  • Page 64 EUROSTAR NOT SUPPORTED User selected on the UI the unsupported Cycle on the CCU. Mismatch of User Interface and CCU or corrupted EEPROM. Potential Causes Perform Service Cycle to pair the UI and CCU SW. Replace User Interface. If failure still present, replace also the CCU. NOTE: During first power up of new CCU and UI combination, a bootphase (uploading parameters) will be performed.

This manual is also suitable for:

WaveTiny dominoOmegaGamma