Contacting Wd Technical Support; Removing And Replacing The Drive - Western Digital My Book Thunderbolt Duo User Manual

Contacting WD Technical Support

After you have determined which drive has failed, go to
Knowledge Base answer ID 8644 for information about obtaining a replacement drive.
When contacting Technical Support, have the following information ready:
• The serial number of your My Book Thunderbolt Duo device
• Date of purchase
• The serial number of each internal hard drive you need to replace
See steps 1 through 8 of the following procedure for removing the drive to see the
serial number.

Removing and Replacing the Drive

Your My Book Thunderbolt Duo dual-drive storage device is a limited user-serviceable
device. You can easily replace the hard drives inside the enclosure.
Important:
Only use WD Caviar
your My Book Thunderbolt Duo device enclosure. Using any other hard drive assembly
voids the warranty for your My Book Thunderbolt Duo.
After receiving the replacement drive, replace the failed drive as follows:
1.
If the device is still operational, safely dismount the drives from your computer.
2. Important: To avoid electrostatic discharge (ESD) damage, ground yourself by
touching a grounded metal object before handling the device.
3. Disconnect the Thunderbolt cables from the Thunderbolt ports on the back of the
device enclosure.
4. Disconnect the AC adapter cable from the power connector.
5. Place the device on a clean and stable surface.
6. Firmly push down on the top cover button to release the latch and open the top
cover:
1
®
Green™ hard drive assemblies to replace the drives in
2
MY BOOK THUNDERBOLT DUO
USER MANUAL
http://support.wdc.com
3
REPLACING A DRIVE – 22
and see