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Western Digital My Book User Manual

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Summary of Contents for Western Digital My Book

  • Page 1 ® My Book User Manual My Book User Manual placeholder...

  • Page 2: Wd Service And Support

    Should you encounter any problem, please give us an opportunity to address it before returning this product. Most technical support questions can be answered through our knowledge base or email support service at http://support.wd.com. If the answer is not available or if you prefer, ®...

  • Page 3: Table Of Contents

    About Your WD Drive ........
  • Page 4 Restoring the WD Software and Disk Image ........
  • Page 5 MY BOOK USER MANUAL Warranty Information (Australia/New Zealand) ........68 Obtaining Service .

  • Page 6: About Your Wd Drive

    Local and cloud backup—WD SmartWare Pro lets you choose. Back up your files to ™ your My Book drive or back up your files to the cloud using your Dropbox account. (A Dropbox account is required for cloud backup. Cloud services can be changed, terminated or interrupted at any time and can vary by country.)

  • Page 7: Kit Contents

    WD quality inside and out—For over 20 years, millions of people worldwide have trusted their data to WD hard drives. We are successful because we understand the importance of your data and our first concern is keeping that data safe.

  • Page 8: Operating System Compatibility

    MY BOOK USER MANUAL Operating System Compatibility Your My Book drive and the WD Drive Utilities software are compatible with the following operating systems: Windows Mac OS X • Windows XP • Leopard ® • Windows Vista • Snow Leopard •...

  • Page 9: Kensington Security Slot

    Registering Your Drive Always register your My Book drive to get the latest updates and special offers. You can easily register your drive using the WD Drive Utilities software, as described in “Registering the Drive” on page 46. Another way is to register online at http://register.wd.com.

  • Page 10: Connecting The Drive And Getting Started

    MY BOOK USER MANUAL Connecting the Drive and Getting Started This chapter provides instructions for connecting the drive and installing the WD Drive Utilities and WD SmartWare software on your computer. It includes the following topics: Connecting the Drive Getting Started with the WD Software...

  • Page 11: Getting Started With The Wd Software

    5. Verify that the drive appears in your computer’s file management utility listing. Your My Book drive is now ready to use as an external storage device. You can enhance its capabilities by installing the WD software that is on the drive: •...
  • Page 12 Launch Application d. Click Next to install the selected applications and options. 6. Wait for the installation to complete: 7. When the installation completes, click Finish to exit the WD Apps Setup Wizard: 8. Depending on your selections: • Installing the WD Drive Utilities software with the Launch Application option displays the WD Drive Utilities screen (see Figure 4 on page 8 and “Managing...
  • Page 13 Figure 4. WD Drive Utilities Screen Figure 5. Upgrade to WD SmartWare Pro Screen 9. The WD SmartWare Pro software upgrade extends the backup function to non-WD drives, unsupported WD drives, and a remote Dropbox folder. Activating your free upgrade installs the WD SmartWare Pro software on this computer and provides email delivery of an activation code that you can use to install it on two other computers.
  • Page 14 Click OK to display the Select Backup Source and Backup Target screen: Note: At this point, the WD SmartWare Pro software is installed. If you want to skip the setup procedure for your initial backup for now, click the X close window icon in the upper-right corner of the Select Backup Source and Backup Target screen.
  • Page 15 Dropbox account for access by the WD SmartWare Pro software: You must configure your Dropbox account for access by the WD SmartWare Pro software before you can use it as a backup source device. See step 4 of “Configuring a Remote Dropbox Account”...
  • Page 16 Required dialog for configuring your Dropbox account for access by the WD SmartWare Pro software: You must configure your Dropbox account for access by the WD SmartWare Pro software before you can use it as a backup target device. See step 4 of “Configuring a Remote Dropbox Account”...
  • Page 17 MY BOOK USER MANUAL b. Click Next to display the initial Select Backup Frequency screen: 14. On the initial Select Backup Frequency screen: a. Select the option for when you want to scan the backup source device and automatically back up any existing file that is changed or new file that is added: •...
  • Page 18 MY BOOK USER MANUAL Selecting . . . Performs a backup . . . Monthly On the selected day of the month, at the selected time: Use the Every selection box to specify which occurrence of the day that you want to run your backup—First, Second, Third, Fourth, or Last.
  • Page 19 MY BOOK USER MANUAL Note: The initial Backup screens only appear one time—when you install the WD SmartWare software on your computer. After that, launching the software displays the Home screen so you can choose Initial Category Backup Screen what you want to do.

  • Page 20: Wd Smartware Software Functional Overview

    MY BOOK USER MANUAL WD SmartWare Software Functional Overview This chapter provides a brief functional overview of the WD SmartWare software. It includes the following topics: Home Tab Display Backup Tab Displays Retrieve Tab Displays Settings Tab Display Help Tab Display...

  • Page 21: Home Tab Display

    WD Customer Support and software update services See “Help Tab Display” on page 29. In each display, the WD SmartWare software changes the names and graphic images to match the hardware configuration of the connected devices. Note: In addition to the detailed Help tab information, each WD SmartWare display provides easy access to abbreviated online help to quickly guide you through your backup, retrieve, and settings tasks.
  • Page 22 MY BOOK USER MANUAL Backup Target Device Icons Computer Icon Backup Source Selector Backup Source Device Selector Backup Source Backup Target Content Gauge Content Gauges Figure 7. Home Tab Display WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 17...
  • Page 23 Activation code required Not shown in Figure 7 on page 17: icon Signifies that the device is either a non-WD device or an unsupported WD device that requires a valid activation code and upgrade to the WD SmartWare Pro software for access.
  • Page 24 Others that do not belong in the five main categories For a complete list of all included file extensions, search for answer http://support.wd.com ID 3644 in the WD Knowledge Base at Note that: • The System category, shown against a dark gray background,...
  • Page 25 Selecting the Dropbox option displays the Dropbox icon and hides the device selector. Backup target content After installing the WD SmartWare software—before running your gauge first backup or copying any files to the device—the backup target content gauge shows only a small number of files in the Additional Files category.
  • Page 26 Properties—To display the Device Details and Troubleshooting information for the device Right-clicking the Dropbox folder icon displays a link to the Dropbox Login Required dialog for configuring your Dropbox account for access by the WD SmartWare Pro software. (Continued) WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 21...
  • Page 27 Appears when the WD SmartWare software cannot find a valid volume or share on the device. You must configure the device before you can select it for WD SmartWare backup and retrieve functions. WD SMARTWARE SOFTWARE FUNCTIONAL OVERVIEW – 22...

  • Page 28: Backup Tab Displays

    • By file—As shown in the folder structure of your computer’s internal hard drive Use the WD SmartWare Backup tab displays to select the files or categories of files that you want to back up and control the backup operation.
  • Page 29 Advanced backup area In category mode, the initial/default configuration of the WD SmartWare software is to back up all categories of your files. In this configuration, the advanced backup area is blank. Clicking Advanced View displays a backup files selection box that...
  • Page 30 Display Component Description Advanced backup area In file mode, the initial/default configuration of the WD SmartWare (continued) software is with none of the files/folders selected for backup. After selecting the files or folders that you want to back up, clicking: •...

  • Page 31: Retrieve Tab Displays

    MY BOOK USER MANUAL Retrieve Tab Displays Three WD SmartWare software Retrieve tab displays guide you through the tasks for finding backup files and copying them to the selected backup source device: • Selecting the backup volume to retrieve from •...
  • Page 32 You must select a backup volume before you can click Next to continue with the retrieve operation. Change retrieve folder box By default, the WD SmartWare software creates and uses a folder and Browse button named Retrieved Contents in the My Documents folder for your user name.

  • Page 33: Settings Tab Display

    Description Dropbox Account button Displays the Dropbox Account dialog for configuring a remote Dropbox folder for access by the WD SmartWare Pro software. File History button Displays the Set File History dialog for specifying the number of backup versions that you want to keep for each file.

  • Page 34: Help Tab Display

    USER MANUAL Help Tab Display The WD SmartWare Help tab display provides quick access to Learning Center topics and links to online support services. See Figure 11 and Table 5 for a brief functional description of the Help tab display.
  • Page 35 Table 5. Help Tab Functional Description (Continued) Display Component Description Support link Uses your Web browser to connect to the WD Service & Support Home page at http://support.wd.com. WD Store link Uses your Web browser to connect to the WD online store at: http://store.westerndigital.com/store/wdus.

  • Page 36: Backing Up Files

    Scheduled backups run on the days and times you select. After the WD SmartWare software categorizes the different types of files on the selected backup source device, clicking the Enable Backup button backs all of them up to the selected backup target device.
  • Page 37 3. Click the Backup tab to display the Backup screen (see Figure 8 on page 23). 4. The initial/default configuration of the WD SmartWare software is for continuous backups. If you want to configure scheduled backups, click Set Backup Frequency to display the Set Backup Frequency dialog: BACKING UP FILES –...
  • Page 38 MY BOOK USER MANUAL 5. On the Set Backup Frequency dialog: a. Select the Scheduled Backup option. b. Select the Hourly, Daily, or Monthly option and use the check boxes and selection boxes to schedule your backups: Selecting . . .
  • Page 39 11 on page 38. and skip to Note: If you configured a scheduled backup at step 5 on page 33, the WD SmartWare software adds a backup schedule reminder button to the Backup screen: Clicking the reminder button displays the Scheduled Backup Status...
  • Page 40 11 on page 38. Note: If you configured a scheduled backup at step 5 on page 33, the WD SmartWare software adds a backup schedule reminder button to the Backup screen: Clicking the reminder button displays the Scheduled Backup Status...
  • Page 41 38. Note: If you configured a scheduled backup at step 5 on page 33, the WD SmartWare software adds a backup schedule reminder button to the Backup screen: Clicking the reminder button displays the Scheduled Backup Status...
  • Page 42 11 on page 38. Note: If you configured a scheduled backup at step 5 on page 33, the WD SmartWare software adds a backup schedule reminder button to the Backup screen: Clicking the reminder button displays the Scheduled Backup Status...
  • Page 43 The gray background for categories of files in the content gauge for the backup target device changes to blue as the backup completes. • You can do other things with your computer, as the WD SmartWare software backs up your files in the background.

  • Page 44: Retrieving Files

    Retrieving Files How the Retrieve Function Works The WD SmartWare software makes it easy for you to retrieve backed up files from your backup target device and copy them to either: • Their original locations on the backup source device •...
  • Page 45 Select a volume to retrieve from dialog (See Figure 9 on page 26.) IF you have . . . THEN the WD SmartWare software displays the . . . Created a single backup Select a destination for retrieved files dialog:...
  • Page 46 MY BOOK USER MANUAL IF you have . . . THEN the WD SmartWare software displays the . . . Created multiple backup Select a volume to retrieve from dialog with the available volumes on the selected volumes listed in the Backed Up Volumes selection box:...
  • Page 47 MY BOOK USER MANUAL Click Next to display the Select content to retrieve... dialog. IF you want to retrieve . . . from the selected backed up volume THEN select the . . . All of the files Retrieve All Files option and skip to step 7 on page 42.
  • Page 48 MY BOOK USER MANUAL 8. During the retrieve: • The Retrieve screen displays a progress bar and a message indicating the amount of data that has been copied to the specified retrieve location. • A Cancel Retrieving button is available for stopping the retrieve.

  • Page 49: Managing And Customizing The Drive

    Erasing the Drive Restoring the WD Software and Disk Image Using the WD Quick View Icon After you have installed the WD SmartWare software, the WD Quick View icon displays in the system tray portion of the Windows taskbar: You can use the icon to: •...

  • Page 50: Checking Drive Status

    You can safely disconnect the drive by either: • Right-clicking the WD Quick View icon in the taskbar, and then clicking the Safely remove option for your drive: • Right-clicking the drive icon on the WD SmartWare Home screen and then clicking the Safely remove option: You might hear the drive power down.

  • Page 51: Setting The Drive Sleep Timer

    The WD Drive Utilities desktop shortcut icon if you created one when you installed the application • Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 4 on page 8. 2. If you have more than one supported drive connected to your computer, select the one that you want to set.

  • Page 52: Checking Drive Health

    Click Register Drive. Checking Drive Health WD Drive Utilities provides three diagnostic tools to help make sure that your drive is performing well. Run the following tests if you are concerned that your drive is not operating properly: •...
  • Page 53 The WD Drive Utilities desktop shortcut icon if you created one when you installed the application • Start > All Programs > Western Digital > WD Apps > WD Drive Utilities See Figure 4 on page 8. 2. If you have more than one supported drive connected to your computer, select the one that you want to check.

  • Page 54: Erasing The Drive

    WD software and all of the support files, utilities, online help and user manual files. If you ever need to remove and reinstall the WD software on your computer, or move the drive to another computer and install the software there, you will need to restore the WD software and disk image on your drive.

  • Page 55: Managing And Customizing The Software

    Specifying the Number of Backup Versions The WD SmartWare software can keep up to 25 older versions of each file. If you overwrite or delete a file by mistake, or want to see the file a couple of versions ago, the WD SmartWare software has a copy for you.

  • Page 56: Checking For Software Updates

    Before you can use a remote Dropbox folder as a backup source or target device, you must configure your Dropbox account for access by the WD SmartWare Pro software. Click the Settings tab and Set Up Software to display the Software Settings screen (see Figure 10 on page 28).
  • Page 57 3. Click Select Account to display the Dropbox Login Required dialog: 4. On the Dropbox Login Required dialog: a. Click Sign In. The WD SmartWare Pro software initiates a Dropbox connection request on your behalf and uses your Web browser to access the Dropbox website at https://www.dropbox.com/.

  • Page 58: Uninstalling The Wd Software

    Uninstalling on Windows Vista or Windows 7 Click Start > Control Panel. 2. Double-click Programs and Features. 3. Click Uninstall a program and select the application or the icon for the WD software that you want to uninstall: • WD SmartWare •...

  • Page 59: Using The Drive With A Mac

    USER MANUAL Using the Drive with a Mac The My Book drive is formatted as a single NTFS partition for compatibility with updated Windows operating systems. To use the drive on Mac OS X operating systems, and to use Time Machine, if you want, you must reformat the drive to a single HFS+J partition.

  • Page 60: Troubleshooting

    Installing, Partitioning, and Formatting the Drive How to Answer ID • Partition, and format a WD drive on Windows (8, 7, Vista, XP) and Mac 3865 OS X • Convert a Mac OS X GPT partition to an NTFS partition in Windows XP 3645 •...
  • Page 61 MY BOOK USER MANUAL Q: Why is the data transfer rate slow? A: Your system may be operating at USB 1.1 speeds due to an incorrect driver installation of the USB 3.0 or USB 2.0 adapter card or a system that does not support USB 3.0 or USB 2.0.

  • Page 62: Installing The Ses Driver

    USER MANUAL Installing the SES Driver If you do not install the WD software, you should install the SCSI Enclosure Services (SES) driver on Windows computers to keep the hardware popup wizard from displaying every time you connect your drive to your computer.
  • Page 63 MY BOOK USER MANUAL 4. Select Install the software automatically and click Next: 5. When the installation completes, click Finish: INSTALLING THE SES DRIVER – 58...

  • Page 64: Installing The Driver Manually

    2. Click Next to continue. 3. Select Install from a list or specific location and click Next: 4. Browse to My Computer and: a. Double-click the My Book drive. b. Double-click the Extras folder. c. Select WD SES Device Driver.
  • Page 65 MY BOOK USER MANUAL d. Click Next: 5. When the installation completes, click Finish: INSTALLING THE SES DRIVER – 60...

  • Page 66: Installing On Windows Vista Computers

    2. On the Found New Hardware wizard screen, click Locate and install driver software: 3. On the Found New Hardware - WD SES Device wizard screen, click Yes, search online this time only to allow Windows Vista to connect to Windows Update: Windows Vista automatically: •...

  • Page 67: Installing The Driver Manually

    2. On the Found New Hardware - WD SES Device wizard screen, click Don’t search online: 3. At the Install the disc that came with your WD SES Device prompt, click I don’t have the disc. Show me other options:...
  • Page 68 MY BOOK USER MANUAL 4. Browse to Computer and: a. Double-click the My Book drive. b. Double-click the Extras folder. c. Select WD SES Device Driver. d. Click Next: 5. When the installation completes, click Close: INSTALLING THE SES DRIVER – 63...

  • Page 69: Installing On Windows 7 And Windows 8 Computers

    MY BOOK USER MANUAL Installing on Windows 7 and Windows 8 Computers After connecting the drive as shown in Figure 3 on page 5 or, use the Windows Computer Management utility to install the SES driver: Open All Programs and click Computer > Manage: 2.
  • Page 70 MY BOOK USER MANUAL 3. Click Browse my computer for driver software. 4. Browse to Computer, double-click the My Book drive, double-click the Extras folder, and select WD SES Device Driver: 5. Click Next. 6. When the installation completes, click Close:...

  • Page 71: Compliance And Warranty Information

    • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/television technician for help. Any changes or modifications not expressly approved by WD could void your authority to operate this device. ICES-003/NMB-003 Statement Cet appareil numérique de la classe B est conforme à...

  • Page 72: Ce Compliance For Europe

    MY BOOK USER MANUAL CE Compliance For Europe Marking by the CE symbol indicates compliance of this system to the applicable Council Directives of the European Union, including the EMC Directive (2004/108/EC) and the Low Voltage Directive (2006/95/EC). A “Declaration of Conformity” in accordance with the applicable directives has been made and is on file at Western Digital Europe.

  • Page 73: Warranty Information (All Regions Except Australia/New Zealand)

    Limited Warranty WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specification therefor. The term of your limited warranty depends on the country in which your Product was purchased.

  • Page 74: Obtaining Service

    WD or the dealer from whom you originally purchased the Product determines that your claim is valid, WD or such dealer shall, at its discretion, either repair or replace the Product with an equivalent or better Product or refund the cost of the Product to you.
  • Page 75 USER MANUAL Warranty WD warrants that the Product, in the course of its normal use, will for the term defined below, be free from defects in material and workmanship and will conform to WD’s specifications. The term of your warranty is 3 year in Australia and New Zealand, unless otherwise required by law.

  • Page 76: Gnu General Public License ("Gpl")

    MY BOOK USER MANUAL GNU General Public License (“GPL”) Firmware incorporated into this product may include third party copyrighted software licensed under the GPL or Lesser General Public License (“LGPL”) (collectively, “GPL Software”) and not Western Digital’s End User License Agreement. In accordance with...

  • Page 77: Index

    CAUTION about erasing the drive 49 preventing data loss when disconnect- Accessories, optional 3 ing 45 Acronis True Image WD Edition software 1 Change retrieve folder box, Retrieve tab displays 27 software download 1 China RoHS, environmental compliance user guide download 1...
  • Page 78 Flashing icon alerts 45 Obtaining service 67 Free trial countdown icon 22 Online User Manuals link 29 Full media scan 48 Opening WD SmartWare software 44 Operating systems 3 GNU general public license 70 Optional accessories 3 GPL software 70...
  • Page 79 Uninstalling WD SmartWare from Windows 53 Uninstalling WD software 53 Unlocking the drive from the virtual CD 45 Upgrade to WD SmartWare Pro screen 8 Warranty information 67 service 67 Store, link 30 WD Apps Setup Wizard 6 WD Drive Utilities screen 8...
  • Page 80 Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of WD.

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