Troubleshooting - Cisco C Series User Manual

Troubleshooting

Remote site can't hear you
 Check that your microphone is not muted.
 Check the location of the microphone. In some cases it may be possible
to move the microphone closer to those speaking.
 Turn off background noises such as fans and air conditioning.
 Ensure people are not speaking in the background.
 Speak up a bit.
I can't hear the remote sites
 Ask them to do the above.
 Check the volume of the system by using the remote control.
 Check the volume on the television.
PC image does not display
 Check the PC screen resolution. Try setting the resolution to 1024x768.
 Use the function keys on the laptop to change the video outputs.
The remote site can't see me
 Check to make sure you are not in presentation mode by pressing the
presentation button. That should bring up a screen that says 'no signal'.
Press the presentation button again to go back to the main camera.
System does not connect
 For systems connection to the computer network, ensure the IP number is
displayed. If it is not displayed check the computer connection. If
necessary check with your local support team to ensure the data point is
activated.
 To dial an outside ISDN line when connected to the computer network you
will need to dial the appropriate prefix. Try using 9 or 3 or ask your local
support team.
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