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Troubleshooting
9.3 When a function does not work, check here
9.3.1 Initial settings
Problem
I cannot hear a dial tone.
I cannot make calls.
The unit does not ring.
9.3.2 General
Problem
The other party complains
they only hear a fax tone
and cannot talk.
The {REDIAL/PAUSE}
button does not function
properly.
The receiving mode does
not function properly.
During programming, I
cannot enter the code or
ID number.
The unit beeps.
Cause & Solution
L The telephone line cord is connected to the [EXT] jack on the unit.
Connect to the [LINE] jack (page 18).
L If you use a splitter/coupler to connect the unit, remove the
splitter/coupler and connect the unit to the wall jack directly. If the
unit operates properly, check the splitter/coupler.
L Disconnect the unit from the telephone line and connect a known
working telephone. If the working telephone operates properly,
contact our service personnel to have the unit repaired. If the
working telephone does not operate properly, contact your
telephone company.
L The power cord or telephone line cord is not connected. Check the
connections.
L If you connected the fax machine through a computer modem,
connect the fax machine directly to a telephone line jack.
L The dialling mode setting may be wrong. Change the setting
(feature #120 on page 19).
L The ringer volume is turned OFF. Adjust it (page 20).
Cause & Solution
L FAX ONLY mode is set. Tell the other party the number is only used
for faxes.
L Change to TEL mode (page 35) or TEL/FAX mode (page 36).
L If you use a Distinctive Ring service, make sure you have set the
same ring pattern assigned by the telephone company (page 40).
L If this button is pressed during dialling, a pause will be inserted. If
pressed immediately after a dial tone is obtained, the last number
dialled will be redialled.
L Distinctive Ring is set (feature #430 on page 40).
L All or part of the number is the same. Change the number: feature
#434 (page 58) and #435 (page 58).
L The memory reception alert of feature #437 is ON (page 59), and
the unit has a document in memory. Press {STOP} to stop the
beeps, then see the displayed message instructions to solve the
problem.
9. Help
63
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