Before Calling For Service - Panasonic TY-TP65P10S Operating Instructions Manual

Before Calling for Service

If you think the touch panel is broken or if it is not operating correctly, check the following before calling for
service.
Problem
The touch
panel does
not respond
to touch.
The touch
panel does
not work.
40
Check point
Are strong light sources
or devices that use
infrared rays located
nearby?
Is anything nearby
(generators, motors, etc.)
generating strong noise?
Is the USB cable
connecting the touch
panel and computer?
Has the Driver software
been started up?
Has the OS been started
up?
Is the device driver
installed?
Were you touching the
touch panel when the
Driver software was
started up?
Did anything touch the
touch panel while the
Driver software was
starting up?
Is the click mode on?
Has the device driver
been detected?
Action to take
The touch panel is an optical device that uses
infrared rays. Incident light that contains large
quantities of infrared rays can prevent proper
functioning. Move light sources as far away from the
touch panel as possible.
Fluorescent light:
Does not produce infrared light, so it does
not cause problems.
Sunlight:
Locate the touch panel where it is not
exposed to direct sunlight.
White candescent light:
Contains the most infrared light and can
readily affect the touch panel. Move light
sources as far away from the touch panel as
possible.
Strong external noise can cause the microcomputer
inside the touch panel to malfunction, therefore keep
noise sources as far away as possible.
Connect the USB cable.
Start up the Driver software.
Start up the OS. If "Complete" is selected when
installing the Driver software, the Driver software
starts up at the same time as the OS.
Check that the device driver has been installed. If it
hasn't, install it.
If you are touching the touch panel when the
Driver software starts up, a self-check error occurs,
causing the touch panel not to work. Restart the
Driver software without touching the touch panel.
If anything touches the touch panel while the Driver
software is starting up, a self-check error occurs,
causing the touch panel not to work. Check the
surface of the touch panel and the infrared ray
reflecting surface for obstructions such as dirt, and
restart the Driver software.
Start up the setup panel and select the mode that
best suits your needs from "Click mode" pull-down
menu.
Update the device driver.
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