VTech S6120-2 User Manual page 53

Appendix
Troubleshooting
I cannot dial out.
• Try all the above suggestions.
• Make sure there is a dial tone before dialing. It is normal if the handset takes a
second or two to synchronize with the telephone base before producing a dial
tone. Wait an extra second before dialing.
• If other telephones in your home are having the same problem, the problem is in
the wiring or telephone service. Contact your telephone service provider (charges
may apply).
• Eliminate any background noise. Mute the cordless handset before dialing, or
dial from another room in your home with less background noise.
• If you have changed your telephone service to digital service from a cable
company or a VoIP service provider, the telephone line may need to be rewired
to allow all existing telephone jacks to work. Contact your service provider for
more information.
To register HS and See manual appears alternately on the handset and
it does not work at all.
• The handset may be deregistered from the telephone base. Follow the steps
below to register the handset to the telephone base.
1. Remove the handset from the telephone base.
2. Press and hold /FIND HANDSET on the telephone base for about four
seconds until the red IN USE light turns on.
3. Then press # (pound key) on the handset. It displays Registering... and it
takes about 60 seconds to complete the registration. The handset displays
Registered for a few seconds and you hear a confirmation tone when the
registration process completes.
Low battery shows on the handset screen.
• Place the handset in the telephone base or charger for recharging.
• Remove and install the battery again and use it until fully depleted, then charge
the handset in the telephone base or charger for up to 16 hours.
• If the above measures do not correct the problem, replace the battery.
The battery does not charge in the handset or the handset battery
does not accept charge.
• Make sure the handset is placed in the telephone base or charger correctly.
• Remove and install the battery again, then charge for up to 16 hours.
• If the battery is completely depleted, charge the handset battery for at least
30 minutes before use (page 5).
• You may need to purchase a new battery.
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