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12
Troubleshooting Guide
12.1
Troubleshooting Guide
The refrigerator or the freezer does not work
The refrigerator or the freezer
The appliance remains in function
If you hear unusual noises
Condensation inside and outside
Ice or frost build up inside the refrigerator
Unpleasant odours inside the refrigerator
The doors are difficult to open
24
If you notice malfunctions in your appliance, use this guide before
calling for service: this guide can help you personally resolve
the problem or could provide important information to be conveyed to
the service technician to ensure rapid and effective repair.
"Call Service" message
A malfunction is usually indicated by a message on the display.
Problems that cannot be solved by the user are signaled through
a malfunction code and the message "Call Service".
Is the appliance connected to the electrical power supply?
Is electrical power available at the electricity socket?
Is the on/off button
Does the display show a malfunction code?
is warmer than usual
Is the temperature adjusted correctly?
Were the doors or drawers open for a long period of time?
Were large quantities of food recently inserted?
Bear in mind that during very hot weather and with very high
for a long time period
temperatures in the room it is normal that the compressor remains on
for prolonged periods of time.
Were the doors or drawers open for a long period of time?
Were large quantities of food recently inserted?
Check that the doors are closed and that the food or containers
do not obstruct the perfect closure of the door.
It is normal to hear noises from the ventilators or compressors during
operation or during the defrost phase.
Noise could be more marked depending on the position
of the appliance and the surrounding environment.
If the climate is very humid, the formation of condensation is normal.
of the refrigerator
Opening the door or drawers for prolonged periods of time can
contribute to the formation of condensation.
In any case, make sure that the doors are always perfectly closed.
Did you leave the doors open for a long period of time?
or freezer
Do the doors close perfectly?
If the doors do not close perfectly, contact your installer.
In case of frost or ice build up in the Fresco compartment, due to
frequent and prolonged opening of the doors, deactivate the Fresco
function for a while via the button on the control panel. Wait until the
frost or ice melts, then remove the drawer and dry the sides and bottom
of the compartment.
Clean the appliance completely according to the instructions.
Hermetically cover all the food. Do not conserve food for prolonged
periods of time.
The appliance is designed to ensure a fully hermetic closure. When
the door is closed, a vacuum condition can occur: in this case it is
necessary to wait a few seconds until the pressure balances before
opening the door.
activated?
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