Diagnostic Tools - Comcast Xfinity User Manual

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IAGNOSTIC OOLS
Run a Connectivity or IP Check test to troubleshoot connectivity issues to a website URL or IP address
Access from the left navigation menu:
Troubleshooting > Diagnostic Tools
• Test Connectivity Results tests your Internet connection. Enter a URL, such as www.xfinity.com, in the
Destination Address field. Click Test Connectivity. If there is no connectivity or the URL is invalid, then the
test will fail.
• Check for IP Address Results determines if an IP address is accessible. Enter an IP address, then cilck
Check for IP Address.
Internet and Voice Wireless Gateway User Guide
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