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Avoid Service Checklist
Before calling for service, review this list. It may save both time and expense. The list includes common oc-
currences that are not the result of defective workmanship or materials in this washer.
IMPORTANT
Disconnect washer from electrical service before performing any work on unit or on associated
systems (including electrical supply, water inlet or water drainage).
OCCURRENCE
NOISE
High pitch "jet engine"
noise.
Rattling and clanking
noise.
Thumping sound.
Vibrating noise.
OPERATING
Washer does not start.
Washer won't spin.
Residue left in drum.
POSSIBLE CAUSE
A certain amount of motor whine is
normal during the spin cycle.
Foreign objects such as coins or
safety pins may be in drum or pump.
Belt buckles and metal fasteners are
hitting wash drum.
Heavy wash loads may produce
a thumping sound. This is usually
normal. If sound continues, washer is
probably out of balance.
Washer is not resting fi rmly on fl oor.
Shipping bolts and foam block have
not been removed during installation.
Wash load unevenly distributed in
drum.
Electrical power cord may not be
plugged in or connection may be
loose.
House fuse blown, circuit breaker
tripped, or a power outage has oc-
curred.
Water supply faucets are not turned
on.
Motor is overheated. Washer motor
will stop if it becomes overheated.
Washer door is not completely
closed.
Load is too small.
Heavily soiled items.
Solutions to Common Problems
SOLUTION
Stop washer and check drum. If noise continues
after washer is restarted, objects may be in pump.
Call a Sears or other qualifi ed service dealer.
To prevent unnecessary noise and damage to
drum, fasten fasteners and turn items inside out.
Stop washer and redistribute wash load.
Move washer so it rests fi rmly on fl oor. Adjust
leveling legs. See INSTALLATION INSTRUCTIONS
for details.
See INSTALLATION INSTRUCTIONS for removing
shipping bolts and foam block.
Stop washer and rearrange wash load.
Make sure plug fi ts tightly in wall outlet.
Reset circuit breaker or replace fuse. Do not
increase fuse capacity. If problem is a circuit over-
load, have it corrected by a qualifi ed electrician.
If problem is a power outage, call local electric
company.
Turn on water supply faucets.
It will automatically restart after a cool down
period of up to 30 minutes (if washer has not been
manually turned off ).
Close door completely.
Add 1 or 2 similar items to help balance the load.
Wipe drum with a nonabrasive household cleans-
er, then rinse. Shake or brush excess dirt and sand
from items before washing
23
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