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8. Troubleshooting and Technical Support
My computer does not recognize DataPocket.
• Make sure that the Main USB connector is properly connected to your
computer and the Mini USB connector is properly connected to DataPocket.
If you connect the Power Only USB connector to your computer, DataPocket
will not function properly. See Section 2.3. Connecting DataPocket to Your
Computer for more detail.
• If you are running Windows 98/SE, make sure that you have installed the
Windows 98 driver. See Section 5. Installing Windows 98 Driver for
instructions.
• If DataPocket is connected to a laptop or a USB hub without a power adapter,
you may need to provide more power to DataPocket. See Section 4. Powering
DataPocket for more detail.
• Make sure your computer USB Port is working properly.
My computer recognizes DataPocket, but it is not functioning properly.
• If DataPocket is connected to a laptop or a USB Hub without a power adapter,
DataPocket's power supply may be unstable. You can fix this by providing
more power to DataPocket. See Section 4. Powering DataPocket for more
detail.
The data transfer between my computer and DataPocket is slow.
• DataPocket might be connected to a USB 1.1 port instead of a USB 2.0 port.
DataPocket can work on both USB 1.1 and USB 2.0 ports. However, a USB
2.0 port is required to achieve high speed transfer rates of up to 480 Mbps. If
your computer does not have USB 2.0 ports, you can consider adding a USB
2.0 card to your computer. Visit your local computer repair store for more
information about this.
The Smart Backup Button does not work.
• Make sure that you have installed the DataPocket Smart Backup Utility and
that the utility is running on your computer. Once the utility is running on
your computer, you will see the DataPocket Smart Backup Utility icon in the
task bar at the lower right hand corner of your screen. See Section 3.1.
Installing DataPocket Smart Backup Utility for more detail.
• Also make sure that you have set up active backup tasks. See Section 3.5
Adding, Editing, and Deleting Backup Tasks for more detail.
• Please note that DataPocket Smart Backup Utility runs on Windows OS only.
Revision 1.3
DataPocket
User's Guide
Page 23
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