Trouble Shooting - Beam IsatDock PRO User Manual

Trouble Shooting

This chapter provides information to help you
troubleshoot problems you may encounter
while running the IsatDock.
Q1 How do I know if my IsatPhone Pro is
registered on the Inmarsat network?
A The STATUS LED of the docking station
will change to GREEN when the handset
is registered and able to make calls on
the network. The IsatPhone Pro will also
indicate "Inmarsat" in the top left corner of
the screen display.
Q2 The handset and docking station
turn's OFF every 20minutes?
A Ensure the Ignition/Accessories wire
is connected to power. If this is not
connected, or connected to ground the
docking station will go into sleep mode
after 20 minutes by default.
Q3 No power on IsatDock.
A Check power is connected to the
interface unit.
Ensure the Connector cable to the IsatDock
is firmly fitted.
Check all the connection cables to and
from the IsatDock.
Q4 The signal bars are low or fluctuating
and call quality is poor.
A Ensure all antenna connectors are tight.
The antenna is operating in a location that
it can see the satellite and there are no
obstructions.
Beam certified antenna cabling is being
used and there are no sharp bends or cuts
in the cable.
If using a fixed passive antenna, ensure it
is orientated correctly and pointing at the
satellite.
Q5 I am looking for the latest manuals
and support information on the
docking station ?
A Visit: http://www.beamcommunications.
com/support/inmarsat
Q6 Dropped calls
A Due to a satellite network when you are
in motion the satellite signal may become
obstructed (such as buildings, bridges,
tunnels, larger vehicles).
Check the antenna connection.
Ensure the antenna cable has not been
damaged.
Ensure that only approved antenna cable
has been used.
Refer to Antenna Install Guide on Beam
website support.
IsatDock PRO - Installation & User Manual
Q7 Party B cannot hear your voice.
A Privacy Handset must be docked in its cup
when not in use.
Check that MUTE is not ON (indicated by
turning RED)
Check the signal strength on the handset.
Ensure the Headset connector at the base
of the IsatPhone is not obstructed and
there is no dust or foreign objects in the
connector socket.
Q8 The docking station appears to be
turning ON/OFF and the handset is not
registering.
A Ensure the power supply can provide at
least 3.5A at 12volts.
If power is being supplied from a battery,
ensure the connections are tight and the
contacts are clean.
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