Warranty; Service - Viola Systems LEGACY Owner's Manual

WARRANTY

VIOLA Audio Labs products are warranted to be free from defects if used under
normal conditions for a period of 5 years from the date of shipment from the
factory. This warranty is transferable to subsequent owners.
Repairs or modifications carried out by the factory, or by an authorized repair agent,
shall be guaranteed for the remaining portion of the warranty, or for 1 year, which
ever is greater.
Any unauthorized modifications or repairs will result in the warranty becoming void.
The warranty will also become void if VIOLA determines that the unit has been
subject to misuse.
There is no other express warranty on VIOLA products. This warranty shall not
extend beyond the stated warranty period.
incidental or consequential damage.

SERVICE

Customers within the USA
In the first instance please contact your local VIOLA dealer. Should they be unable
to assist you, please contact VIOLA by phone on 1-203-772-0435, by fax on 1-203-
772-0569, or by email at service@Violalabs.com.
If it becomes necessary to return your unit to the factory, you will be given a Return
Authorization (RA) number. This number must be clearly marked on the outside of
the shipping box. Returns without a RA number will not be accepted. Returns
received in non-standard packing will be replaced with new packing at the owner's
expense. If you need new packing, please contact your VIOLA dealer or the factory.
For units returned to the factory under warranty during the first year, VIOLA will pay
for the freight charges both ways. A VIOLA approved shipping company must be
used and the units will be returned to the customer using the same carrier, or an
equivalent service.
For units returned to the factory under warranty during years 2 to 5, the customer is
responsible for paying the shipping charges back to the factory. A VIOLA approved
shipping company must be used. Providing this condition is met, VIOLA will pay the
cost of shipping the units back to the customer.
VIOLA will not pay freight costs if units are returned without a RA number, or if no
fault is found. Customers are responsible for all freight charges for units returned for
non-warranty repairs.
Customers Overseas
Please contact your local VIOLA dealer, or the official VIOLA distributor in your
country. If they are unable to assist you, please contact VIOLA by phone on 1-203-
772-0435, by fax on 1-203-772-0569, or by email at service@Violalabs.com. Should
Viola Legacy Manual Rev 0
No responsibility is assumed for
Page 12 of 14
14 th February 2009