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General Maintenance
To maintain optimum performance and minimize wear fixtures should be cleaned frequently. Usage
and environment are contributing factors in determining frequency. As a general rule, fixtures should
be cleaned at least twice a month. Dust build up reduces light output performance and can cause
overheating. This can lead to reduced LED life and increased mechanical wear. Be sure to power off
fixture before conducting maintenance.
Unplug fixture from power. Use a vacuum or air compressor and a soft brush to remove dust
collected on external vents and internal components; be sure to prevent the fans from turning during
this process, as it can cause damage to the fans. Clean all glass when the fixture is cold with a mild
solution of glass cleaner or Isopropyl Alcohol and a soft lint free cotton cloth or lens tissue. Apply
solution to the cloth or tissue and drag dirt and grime to the outside of the lens. Gently polish optical
surfaces until they are free of haze and lint.
The cleaning of external optical lenses must be carried out periodically to optimize light output.
Cleaning frequency depends on the environment in which the fixture operates: damp, smoky or
particularly dirty surrounding can cause greater accumulation of dirt on the unit's optics. Clean with
soft cloth using normal glass cleaning fluid. Always dry the parts carefully. Clean the external optics
at least every 20 days.
Returns Procedure
Returned merchandise must be sent prepaid and in the original packing; call tags will not be issued.
Package must be clearly labeled with a Return Merchandize Authorization Number (RMA #).
Products returned without the RMA # will be refused. Call CHAUVET and request an RMA # prior to
shipping the fixture. Be prepared to provide the model number, serial number and a brief description
of the cause for the return. Be sure to pack fixture properly; any shipping damage resulting from
inadequate packaging is the customer's responsibility. As a suggestion, proper UPS packing or
double-boxing is always a safe method to use.
CHAUVET reserves the right to use its own discretion to repair or replace product(s).
Note:
If you are given an RMA #, please include the following information on a piece of
paper inside the box:
1)
2)
3)
4)
5)
Claims
Damage incurred in shipping is the responsibility of the shipper; therefore the damage must be
reported to the carrier upon receipt of merchandise. It is the customer's responsibility to notify and
submit claims with the shipper in the event that a fixture is damaged due to shipping. Any other
claim for items such as missing component/part, damage not related to shipping, and concealed
damage, must be made within seven (7) days of receiving merchandise.
COLORdash™ Block User Manual
Your name
Your address
Your phone number
The RMA #
A brief description of the symptoms
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6/19/2009 4:54 PM
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