14 Troubleshooting - Philips MCi500H/05 User Manual

14 Troubleshooting

Caution
•
Never try to repair the system yourself as this will
invalidate the warranty.
•
Do not open the system as there is a risk of electric
shock.
•
If a fault occurs, first check the FAQ points, then consult
your dealer or Philips for help.
The MCi500H is connected to a home
network and music skips during play (from any
source including HD), what do I do?
•
Ensure that the network router is turned
on.
• Ensure that the network settings are
correct for the selected network (see
section 'Connect to a home network').
I cannot hear any sound or the sound is poor,
what do I do?
• Press + VOL - to increase the volume.
•
Press the MUTE button again to reactivate
the sound output.
The radio reception is poor, what do I do?
• Adjust the antenna for better reception.
•
Increase the distance between the
MCi500H and TV or VCR devices.
Is there a maximum distance of transmission
between a Philips Wireless Music / Micro
Center and the MCi500H for effective
streaming?
Yes. The maximum distance of Wi-Fi
transmission is 250m measured in open spaces.
However, in a home environment, where solid
obstacles such as walls and doors are present,
the effective transmission distance is reduced
to 50-100m. Reposition the devices if you
experience transmission problems.
How do I avoid Wi-Fi interferences from
other devices that operate in the same
(2.4GHz) frequency spectrum, such as Dect
phones or bluetooth devices?
•
Move the MCi500H at least 3m away from
such devices.
EN
34
•
Use a WEP/WPA encryption key when
you create the wireless connection your
PC / home network.
•
Change the operating channel on the
interfering devices.
•
Turn the devices in different directions to
minimize interference.
The wireless firmware update failed, what do
I do?
1
Ensure that the PC is connected to the
Internet.
2
Use an Ethernet cable (sold separately) to
connect the MCi500H to the PC.
3
On the PC, launch the WADM to update
the firmware (see 'Update' on page 28).
I have done all the steps described to connect
the MCi500H to my wireless home network,
but the MCi500H is still not connected.
• On the MCi500H, press MENU. Select
[Information] > [Wireless ] > [Wireless
mode] Check that the MCi500H has
been changed from Ad hoc mode to
Infrastructure mode. Also check that the
SSID, IP address, WEP key, or WPA key
matches the setup of your wireless home
network.
•
Try to change the SSID on your router
to a more unique name to ensure that
it is different from the SSID that your
neighbors use for their router.
•
The MCi500H supports wireless and
wired connection at the same time. There
is a chance that your wireless IP address
and your wired IP address are on the
same subnet. This will confuse the device.
Consider changing the DHCP range of
your wireless router so that the wireless
IP received by the device is on a different
subnet from its wired IP address.
•
Try to change the channel of your home
network settings on the router.
• On your router, consider using a WPA key
instead of a WEP key. When you use a
WEP as your encryption key, set all 4 keys
to be the same.