Technical Information; Troubleshooting - PRESONUS StudioLive 16.4.2 User Manual

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Technical Information

Troubleshooting

6. 1
Please note that many technical issues can arise when using a standard computer as a digital
audio workstation (DAW). PreSonus can only provide support for issues that directly relate to the
StudioLive interface and Capture audio-recording software. PreSonus does not provide support for
computer hardware, operating systems, and non-PreSonus hardware and software, and it may be
necessary to contact the manufacturer of these products for technical support. Please check our
Web site, www.presonus.com, regularly for software information and updates, firmware updates,
and support documentation for Frequently Asked Questions. Individual technical assistance may
be received by calling PreSonus at 225-216-7887, Monday through Friday between the hours of
9 am and 6 pm CST. PreSonus Technical Support is available via email during the same hours at
techsupport@presonus.com.
Pops and Clicks
Pops and clicks in your audio could be caused by momentary losses of synchronization between
the StudioLive and its clock source. This can be due to a FireWire card that is not suited for FireWire
audio devices or to a lack of CPU resources or available memory. Try closing all unnecessary
programs, increasing the buffer size in the FireStudio Control Console, and optimizing your
operating system for audio.
Other known causes of this issue are wireless networks and running other FireWire devices (FW400
or FW800) in parallel to your StudioLive. Because of this, it is recommended that PC users disable
their wireless network from their System Control Panel and Mac users turn AirPort off while the
StudioLive is connected to their computer. If other FireWire devices, like external hard drives, need
to be connected to your computer at the same time, connect them to the auxiliary FireWire port
on the back of your StudioLive or install a dedicate FireWire bus on your computer for either the
StudioLive or your FireWire peripherals.
Recommended FireWire Chipsets
The StudioLive will work with a wide range of FireWire cards and configurations. However, due to
the plethora of FireWire chipsets currently on the market, it is not possible to thoroughly test each
one for compatibility. Most users will not need to alter their current PC configuration to use their
StudioLive. The following FireWire chipsets, however, have been tested and approved for use with
the StudioLive:
• Agere/LSI FW323-06
• TI TSB43AB23
• VIA VT6308
• VIA VT6306 (on some older motherboards this chipset will only support a limited number of
playback channels: 32 channels at 44.1 or 48 kHz; 16 channels at 88.2 or 96 kHz)
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