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Troubleshooting
I cannot see the eConsole Set Up Wizard when I turn on my MG3001-p
for the first time.
Ensure that your television is set to receive the correct input source. This can
usually be changed using your TV remote control. See your TV instruction
booklet for further details on how to change the input source.
Make sure that all the cables are connected properly and inserted into the
correct jacks.
Check that all appliances are connected to the correct power sources, are
switched on, and that all the power adapters are firmly connected.
My remote control isn't working.
Make sure the batteries are correctly installed and that they are not spent. If
trouble persists, try replacing them with new ones.
The volume and mute buttons don't work when playing content in 5.1
surround mode.
When operating in this mode, the volume can only be adjusted using the
control on your digital stereo receiver.
My MG3001-p can't find any of my music, pictures, or video.
You must ensure that your media server is switched on and that it is not in
standby mode. To make your content available around the clock you may
need to adjust your power settings.
Make sure that the eConsole software is running on your PC; the icon should
appear in your PC taskbar.
Make sure that the media server is enabled and that your MG3001-p has
access to the files. You can check this on the opening page of the eConsole
software.
Check your network settings are correct, and if you are using a wired network,
that all the connections are correctly attached.
If using a static IP address, verify that the values are in the same range as your
other network devices and that the address is not already being used by
another device.
Check that the files are a format supported by the MG3001-p.
I can't hear any sound when I'm playing music.
Make sure that the output audio cables are all properly connected.
Acer MG 3001-P User's Guide
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