Network Video Recorder User Manual NVR8-X model no. NVR16-X Please carefully read these instructions before using this product. Save this manual for future use.
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No part of this documentation may be reproduced in any means, electronic or mechanical, for any purpose, except as expressed in the Software License Agreement. Toshiba shall not be liable for technical or editorial errors or omissions contained herein. The information in this document is subject to change without notice.
Accordingly, Toshiba disclaims any and all liability arising out of the use of the product in any critical applications.
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Rack Mount Instructions A) Elevated Operating Ambient – If installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than room ambient. Therefore, consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature (Tma) specified by the manufacturer.
CE Notice This product is in conformity with the following European Directives: ELECTROMAGNETIC COMPATIBILITY DIRECTIVE, 89/336/EEC (as amended by 92/31/EECand by Article 5 of 93/68/EEC) per the provisions of: EN 55022:1994 EN 55024:1998 EN 61000-4-4:1995 EN 61000-3-2:1995 CISPR 24:1997 EN 61000-4-5:1995 EN 61000-3-3:1995 EN 61000-4-2:1995 EN 61000-4-6:1995...
Object and Liquid Entry Points Never insert foreign objects into the NVR unit, other than the media types approved by Toshiba, as they may touch dangerous voltage points or short-out parts that could result in a fire or electrical shock. Never spill liquid of any kind on the product.
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viii IMPORTANT SAFETY INSTRUCTIONS Disc Tray Keep your fingers well clear of the disc tray as it is closing. Neglecting to do so may cause serious personal injury Burden Do not place a heavy object on or step on the product. The object may fall, causing serious personal injury and serious damage to the product.
Notes on Handling Notes on Maintenance When shipping the NVR unit, the original shipping carton This NVR unit is designed to last for long periods of time. To keep packing materials come in handy. For maximum protection, your NVR unit always operational we recommend regular inspection repack the unit as it was originally packed at the factory.
Table of Contents PREFACE ..................................15 ABOUT THIS GUIDE .............................. 15 TECHNICIAN NOTES ............................. 15 INTRODUCTION ................................16 PRODUCT DESCRIPTION ............................. 16 FEATURES ................................16 CONTROLS AND CONNECTIONS ..........................17 BASIC FEATURES ..............................18 FRONT PANEL CONTROLS AND LEDS ....................... 19 NVR 4U Chassis ..............................
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Regular Interval Recording ..........................42 SCHEDULE SETUP ..............................43 Recording Schedule ............................43 Sensor Schedule ..............................44 Create a Recording Schedule ..........................45 Create a Sensor Schedule..........................45 Scheduling Alarm Events ..........................45 Emergency Agent Schedule .......................... 45 Special Day Schedule ............................46 Creating/Editing a ‘Special Day’...
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xiii Adjust the Brightness of an Image ........................63 Zooming In On an Image ............................ 63 Zooming In On a Portion of an Image ......................... 63 Open Video from Saved Location ........................63 Time Sync ................................63 Clean Image ............................... 63 DAYLIGHT SAVING TIME ............................
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INCLUDED SOFTWARE SETUP ..........................87 EMERGENCY AGENT OVERVIEW ........................88 Configuring the NVR ............................88 Configuring the Client PC ........................... 88 Setup Window ..............................89 Emergency Agent Window ..........................89 Filter Event List .............................. 89 Search Alarm Window ............................90 View Recorded Video ............................
This manual is a setup and maintenance guide that can be used for reference when setting up the NVR unit and for troubleshooting when a problem occurs. Only authorized personnel should attempt to repair this unit. Toshiba reserves the right to make changes to the NVR units represented by this manual without notice. The following text mark special messages throughout this guide: NOTE: Text set off in this manner indicates topics of interests that can help the user understand the product better.
The Surveillix NVR is high performance security product ready to meet today’s security demands. FEATURES Toshiba’s Surveillix NVRs include the following features: • Field Upgradeable, Replaceable HDD Array •...
CONTROLS AND CONNECTIONS This chapter includes the following information: • Input/Output connector locations • Front Panel Controls and LEDs • Rear Panel Connectors...
BASIC FEATURES Surveillix™ state-of-the-art High Definition Digital Recorders are housed in a high performance and versatile 5U or 4U Aluminum Rack-Mount case allowing easy storage of multiple NVRs for enterprise applications. Every Surveillix NVR Unit comes equipped with the latest technology: •...
FRONT PANEL CONTROLS AND LEDS The front panel of the NVR unit contains the devices that will be commonly used for data removal, retrieval, and backup replacement. The most common components and buttons are shown below. NVR 4U Chassis DVD±RW Drive Hard Drive Array Cooling Fan Air Intake Hard Drive Activity &...
NVR 5U Chassis Hard Drive Activity & Power LEDs On / Off Power Switch DVD±RW Drive USB Ports Hard Drive Array Cooling Fan Air Intake Hard Drive Array...
REAR PANEL CONNECTORS The rear panel of the NVR unit contains virtually all of the connectors you will be using. Below is a diagram that outlines the location and description of each connector: NVR 4U Chassis SVGA Monitor Out S-Video Out Audio AC Power •...
NVR 5U Chassis SVGA Monitor Out S-Video Out AC Power Audio Connector • Line In • Speaker Out Secondary Power Switch • Mic In USB Ports PS/2 Mouse Input RJ-45 Network Jack PS/2 Keyboard Input Fire Wire (w/ RAID only) DB-9 Serial Input SVGA Output LPT Parallel Printer Port...
Mouse NVR Key HVR/NVR Digital Video Recor UserManua HVR8-X model no. HVR16-X HVR32-X NVR8-X NVR16-X Manual Please carefully read these instructions before using this product. Save this manual for future use. Manual Repair CD Software Installation CD Keyboard Rackmount Attachments with Screws...
KEYBOARD SETUP To attach the keyboard to the NVR unit, plug the end of the Keyboard into the keyboard PS/2 Port located on the back of the machine. The keyboard PS/2 Port can be identified by the purple color. Refer to the Rear Panel Connectors diagram for more information. MOUSE SETUP To attach the mouse to the NVR unit, plug the end of the mouse into the mouse PS/2 Port located on the back of the machine.
MONITOR SETUP There are up to 2 available connections for monitors which can be used individually or in tandem. SVGA Output To VGA Monitor. S-Video Output To TV/VCR. Attach the Monitor or Monitors to the Rear of the NVR unit using the cable supplied by the Monitor Manufacturer. Refer to your monitor manual for detailed information on how to setup and use it.
HARD DRIVE ARRAY Handle Release Button Lock Release Handle Reset Button LOCK OPEN LOCK OPEN Hard Drive Power Buttons LOCK OPEN LOCK Alarm Light OPEN NOTE: The Alarm Light will turn on if the Hard Drives reach a temperature above safe operating conditions Swapping a Hard Drive Press the hard drive power button to turn off power to the hard drive you wish to remove.
OPTIONAL COMPONENTS To fully utilize the NVR unit’s potential, several optional Surveillix components are listed below. Contact your dealer for more information. • Extra Video Storage Hard Drive – Each NVR unit has a virtually unlimited storage potential. By adding additional Video Data Hard Drives you can extend the amount of Video Data your NVR system can store before overwriting older data.
TURNING ON THE DVR Once the cables and adapters have been properly connected it is time to turn on the power. To turn on the power follow these steps: Turn on the monitor and any external peripherals (ex. Printers, External Storage Devices, etc.) connected to the DVR unit. Turn on the Secondary Power Switch located in the rear of the DVR unit.
NVR BASICS This chapter includes the following information: • Exporting/Importing NVR Settings • Becoming familiar with the Display screen • Defining Screen Divisions...
USING THE DVR UTILITY Exporting NVR Settings Exporting NVR settings can help configure multiple DVRs quickly or reconfigure a unit that has failed. Some things must be kept in mind when using this feature. You cannot use this function on: •...
DISPLAY SCREEN Each time the NVR is started, the program defaults to the Display screen. The following diagram outlines the buttons and features used on the Display screen. You should become familiar with these options as this is the screen that will be displayed the majority of the time.
CAMERA VIEW The Camera status for each camera is displayed next to the Camera number (or name) on the Video Display Area. The following are Recording Status Special Recording Type INSTANT Camera No. and Name Recording Status Indicator The camera status for each camera is displayed in the upper right corner on the Video Display Area. The following are the different states for each camera: Recording Displayed when the camera is currently being recorded to the NVR.
SCREEN DIVISION BUTTONS The Screen Division Buttons allow you to view cameras in groups such as two by two, three by three and four by four. The button options are shown below. 1st Four Cameras View – Displays cameras 1-4 in the Video Display Area. To return to a different Multi-Camera View, select a different Screen Division option from the Screen Division Menu.
SETUP OVERVIEW The Setup options allow you to optimize the NVR unit by adjusting things like camera names, reboot schedules, recording schedules and more. It is extremely important that you setup the NVR correctly for several reasons. • Recording Schedules – By optimizing the recording schedule you can increase the amount of pertinent recorded video that is saved on the NVR and keep it longer.
CAMERA SETUP Define Camera Name Selected Camera Display Select Camera Selects the camera to be edited. Selected Camera Display Displays the live camera feed from the camera selected. Sensor Connection Specify which sensors are currently in use. Enable Network Device PTZ Enables setup and use of Network Camera and PTZ Functionality.
Enter Setup. Enter Camera Setup. Click the Registration button. Enter the Unlock Code generated by the Toshiba Registration Site into the “new serial number” box. Click Add a serial number. Once the new serial number has been added to the list, click OK.
MOTION SETUP The NVR allows the user to adjust several different Motion Settings and create motion detection regions. NOTE: Motion grids configured using the SCS software will be advanced motion grids. Display full screen video pop up on motion event Beep on motion event Display full screen video pop up on sensor event...
Removing a Motion Area To remove the motion areas, in the Motion Regions area, click Clear. Activating an Alarm on a Motion Event In the Motion Setup window, select a camera to edit from the list. Create a motion area. Select the Alarm Output check box.
SCHEDULE SETUP Recording Schedule The Recording Schedule Window allows the user to create different recording schedules based on the day, time, and type of recording desired. In addition, this window contains the System Restart options that allow the user to perform basic system maintenance by automatically scheduling the NVR to restart periodically.
Sensor Schedule The sensors will supersede all other types of recording modes (Motion, Continuous, No Recording). Regardless of the recording schedule of a particular camera, if a sensor event occurs the associated cameras will begin recording as a Sensor Event. Sensor Recordings will be flagged and searchable using the Index Search Mode.
Create a Recording Schedule Select a day to begin creating the schedule for -or- Select the Day Selection Mode Button, enabling Multi Day Selection, to create the same schedule for multiple days. Highlight the Time-Blocks within the Recording Schedule Window for the camera(s) selected to schedule. Once the desired Time-Blocks are highlighted, click a Recording Mode Button.
Special Day Schedule The user can create days that have a unique recording schedule. If necessary create these on days that are ‘not typical’ such as Holidays, Special Events, etc. Special Day Mode / Normal Day Mode Date Bar Configured Special Days List Creating/Editing a ‘Special Day’...
System Restart Setup System Restart Setup allows the user to define a schedule wherein the NVR automatically restarts according to specified parameters. Create System Restart Schedule Open the Schedule Setup Display Click the System Restart Button Select the day(s) of the week to schedule an automatic system restart and select the box to enable shut down NOTE: This step alone does not trigger the NVR to restart, only to shut down.
GENERAL SETUP Adjust / Mute Volume Enable Audio Recording Beep on Login Fail Enables the NVR to beep continuously in response to a failed login attempt. Only an authorized login will stop the beeping. Sequence Setting Allows the video out picture to automatically cycle through channels at a set speed. Ex: .Cycle through channels 1-6 at 4 second intervals.
Video Loss Alarm The NVR Software supports a Video Loss Alarm function, which allows an Alarm Event to log when a camera loses its signal. The lost signal can be due to Power failure to the network device, the network device cable being cut or unplugged, or the network device being damaged in some way.
Audio The Surveillix NVR is capable of recording one channe of audio. AUDIO FEATURES: • 8000 Hz playback in Live Mode • Up to 48000 Hz playback in search mode • Mono Sampling DATA SIZE (Per channel) • 1 Second: 1625 bytes •...
Auto Sequencing Setting Auto Sequencing is used either in the main screen when Auto Sequencing has been enabled or when a Spot-Monitor Out signal is used to display video on a spot monitor. Auto Sequencing conveniently displays video channels and at specified intervals, sequences through each selected channel.
NETWORK SETUP Network Setup allows the user to adjust settings such as Ports, setup emergency PPP information for use with the Emergency Agent and enable Remote Access. Settings for Video Sent to Remote Client with Use with Remote Emergency Agent Connections Between Remote Client...
INFORMATION The Site Information Window allows users to define the site code necessary for connecting to remote software, save comments relative to the NVR and store tech support and contact number information. Current Server Total HDD /Available HDD Space Software Version User-Defined Contact Numbers Enter comments...
ADMINISTRATIVE SETUP The Log Viewer displays detailed information about the NVR, including Shut Down and Restart information, User Logins and Recording problems and failures. This can be a valuable tool to Administrators. Select Date Log Data Display Export Log Data (1 to 7 days) Disk Management The Disk Management window is a native Windows function.
User Management The User Management Console allows the administrator to create, edit, and delete user accounts. Each user account can be assigned different privileges to limit the usage of the NVR system. Users can be given administrator privileges by enabling all rights, however only the true administrator account can log into the User Management Console.
User Rank The User Ranking structure allows the option to assign a privilege system (1-10 where one has the most rights) to users of the NVR Software. For example: Since only one user is allowed to use the PTZ controls at any one time, an administrator with a higher rank can kick another user out and take control of the PTZ.
Status Check / Email General Click the Setup button on the Main Display. Click the Administrative button. Click Status Check/Email. Select the Enable Email Alarm check box. Enter a From Name and e-mail Address. NOTE: This name and address will appear in the From line of the email alert message.
Storage Check Setup the General and Users tabs first. (see above) Select the Use Storage Check check box. Define the number of minutes. Select an Alert Option, Beep or Popup Message, if desired. Click Apply. Recording Data Check Setup the General and Users tabs first. (see above) Select the Recording Data Check check box.
SMART Information The SMART Information tab displays Hard Drive information. SMART Alert Setup the General and Users tabs first. (see above) Select the Enable SMART Alarm. Define the number hours between SMART checks. Select the type of SMART event to trigger an action. Define the maximum HDD temperature.
INSTANT RECORDING The Instant Recording feature allows users to manually initiate recording on a specific camera, overriding the current schedule. When Instant Recording is activated the DVR flags the clip as an event so Instant Recording instances can be found using the Index Search Instant Recording can be used, for example, when a suspicious object or person is detected and the user wants to flag that section of video for easy retrieval at a later date.
SEARCH This chapter includes the following information: • Search Overview • Play Controls • Index Search • Preview Search • Object Search • Graphic Search...
SEARCH OVERVIEW The NVR has several options that allow the user to easily search, and find, a particular section of video. From Motion/Sensor indexing to calendar views highlighting days with recorded video; the NVR is equipped to help the user quickly find a specific video or event. The following chapter describes in detail how to use the NVR search features.
Adjust the Brightness of an Image Select an image to adjust by double-clicking on the desired image. Multiple images cannot be adjusted at one time. Move the Brightness slide bar to the right or left to adjust the brightness. Reset the Brightness by moving the slider back to the center of the bar. Zooming In On an Image Select an image to adjust by double-clicking on the desired image.
DAYLIGHT SAVING TIME The NVR automatically adjusts for Daylight Saving Time changes. When the hour “jumps forward” no video is lost because an hour is skipped. However when the hour “falls back” there is a duplicated hour that under normal circumstances would be recorded over. The Surveillix NVR actually records both hours and allows the user to select which hour to play if the need arises.
SINGLE CLIP BACKUP Along with the Save option, a single camera backup option is also included with the Surveillix software. The single Camera or Clip Backup allows the user to backup a single camera without having to backup multiple cameras at a given time. The Clip Backup option gives the users the ability to choose a backup time frame, choose a specific camera, add memos, and even make a copy of the Backup Viewer if needed.
PERFORMING A BASIC SEARCH There are several different types of searches that can be performed on the NVR. The most basic involves selecting the date, the time, the camera, and clicking play. Select a date using the calendar button in the Date Box. Select a time by clicking the up and down arrows to the right of the time display.
PREVIEW SEARCH Preview Search can be used in a number of circumstances to quickly find an exact moment where an event, such as a theft, occurred. The Preview Search gives a 24 Hour visual overview of a single camera by separating a 24 hour period (1 day) into 24 images, one image for each hour of the day.
Performing a Preview Search Select a single camera by either turning off all cameras but one or double-clicking a displayed image. Select the Preview Search Button. 24 images display. If there is no recorded video during a portion of the day, “No Image” will be displayed where the image should be.
OBJECT SEARCH Object Search is a powerful search utility used to search a region on the video for any motion changes. Results are neatly displayed and can be viewed quickly. Performing an Object Search Perform a Basic Search. Select a single camera, either by turning off all cameras but one or by double-clicking a displayed image. Click the Object Search Button on the Search Screen Display Click and drag the mouse on the video display to define a motion region box.
SEARCH IN LIVE The Search in Live feature allows users to review events immediately while monitoring live video. Pause, rewind, and resume live video within seconds of an alarm event or suspicious activity. Move the mouse cursor over the desired live video display on the Live Display Screen. Press the Scroll Button on the mouse.
BACKING UP VIDEO DATA This chapter includes the following information: • Overview • Saving Video to a DVD-R • Saving Video from a Single Camera • Scheduling Regular Video Backup...
BACKUP OVERVIEW The NVR can easily backup important video data to an internal or external media location. The most commonly used forms of this are CD-R/RWs, External USB or FireWire Hard Drives, and Network Drives. Every NVR comes standard equipped with a DVD±RW drive, USB port, and Network Adapter.
General Backup Screen The General Backup Screen is used for performing bulk backup of video recorded by all cameras for a selected period or periods to a specified storage location. Calendar Select Additional Drive/Folder Display all Hard Drives Define Drive Priority Select Remote Network Location Hour / Minutes Recording data displays in hourly (24 horizontal columns) and 10 minute (6 vertical cells) segments.
Clip Backup Screen The Clip Screen is used for backing up video recorded by individual cameras for a selected period of time to a specified storage location Performing a Clip Backup Click the Backup Button on the Main Display Screen. Click the Clip Backup Tab at the top of the Backup Center Screen.
Scheduled Backup Screen The Scheduled Screen is used for backing up video recorded by all cameras at a regular interval. Performing a Scheduled Backup Click the Backup Button on the Main Display Screen. Click the Schedule Tab at the top of the Backup Center Screen. Set the Backup Time to perform the backup.
LAN OVERVIEW The NVR can easily be connected to a Local Area Network (LAN) and uses Microsoft’s® powerful and secure Windows® XP Embedded operating system. This allows for easy and well-documented instructions on setting up LAN connections no matter what type of LAN you want to use.
PAN / TILT / ZOOM OVERVIEW The PTZ controls within the NVR Software allow for powerful control over the cameras. This can be extremely beneficial by increasing the usefulness of the recorded video. Using the PTZ controls you can create custom preset configurations that can continuously sweep across large areas.
USING THE GRAPHICAL PTZ CONTROLLER • Use the Arrow buttons to control the direction of the PTZ camera • To select a new camera, click the video display of a different camera on the Main Screen Display. NOTE: Eight directions are available only for select Displays Current Arrow buttons protocols.
WEB VIEWER OVERVIEW The NVR allows you to access video using Microsoft® Internet Explorer® Browser 6. Highlights: View Live Video from most computers Username and Password protected Easy to use graphical interface Basics: 75 users can access the Web DVR simultaneously. The Web Viewer is an easy, secure way to view live video from virtually any computer with an internet connection using Microsoft Internet Explorer.
Configuring the Server for Remote Connection Enter Setup on the NVR. Click the Network Setup Button Uncheck the Disable Remote Control option. You should now be allowed to adjust port settings if necessary. NOTE: If you are using a Firewall, it may be necessary to adjust the port settings on both the NVR and the Firewall. Contact the Network Administrator for more information.
INCLUDED SOFTWARE SETUP This chapter includes the following information: • Emergency Agent Overview • Remote Software Overview • Digital Verifier • Backup Viewer • SCS Multi Site Software Overview...
EMERGENCY AGENT OVERVIEW The Emergency Agent software is a utility that streams video across a Local Area Network to a Client PC when an alarm is detected on the NVR. The video that streams across can be stopped, played forwards and backwards, in slow motion or real speed. The utility is loaded at startup and placed in the taskbar.
Setup Window Network Port Indicates the port which the Emergency Agent uses to listen for incoming events. This number should be changed to the same number as is set in the Emergency Port in Network Settings on the NVR. Save Directory Sets the location that recorded video footage is saved to.
Search Alarm Window Video Display Play Controls Go to Next Event Go to Previous Event Alarm Event Information Export Quality It may be necessary to reduce the overall size of an .AVI file; for example, to email to someone. .AVI file sizes can be reduced by reducing the image quality. However, reducing the image quality causes the .AVI video to appear more pixilated.
REMOTE SOFTWARE OVERVIEW The NVR was specifically designed to be fully operated and maintained remotely. It connects using the standard TCP/IP protocol thorough connection types such as DSL, Cable Mode, T1, ISDN, 56K Modem, LAN, and more. The Surveillix Remote software allows you to view live video, search through archived video, export images and video clips and have virtually full Setup control.
Remote Client Minimum Requirements Intel® Pentium® IV 1.4 Ghz or equivalent 512MB System Memory DirectX 9 or higher 32 MB Video Card Internet or LAN Connection (56K, DSL, Cable Modem, T1, ISDN, etc.) TCP/IP installed Microsoft® Windows® 2000 or XP Operating System 1024 x 768 display resolution 16 Bit color depth or better Remote Client Recommended Requirements...
Create a New Remote Connection DVR Site List Import/Export saved configurations Selected Site Information Select Start > Programs > Surveillix > Remote > Surveillix Remote Center. The Surveillix Remote Software opens and the Local Connection Window opens. Click New to open the Site Info window. Select the Site Type and enter a Site Name.
Configuring the NVR In order to access the NVR remotely, the NVR Server must be setup to allow remote connections. Time Out Value Specifies a value (in seconds) to wait for a signal from the Surveillix Remote Client. If a signal is not received by that time, the connection is dropped.
DIGITAL VERIFIER OVERVIEW .JPG images and .AVI video files that are exported from the Digital Video Recorder are automatically embedded with a digital signature. Digital Signatures are a way to verify the authenticity of the images to ensure that they have not been tampered with or edited in any way.
BACKUP VIEWER OVERVIEW The Backup Viewer allows you to play back the exported video in its proprietary format. Video saved in this format is extremely difficult to tamper with and therefore is the ideal solution when law enforcement and the legal department are involved. This video cannot be read by any other viewer.
Loading Video from DVD or Hard Drive Open the Backup Viewer program: Start > Programs > Surveillix > Backup Viewer > Backup Viewer. Click the Open Button. The Total Backup Search Window will open. For DVD-ROM data, select the appropriate DVD-ROM drive letter from the Backup Media Box.
SCS OVERVIEW SCS software is Network DVR Management Software; a powerful utility that allows 100 or more DVR units to be controlled using one computer. This software allows you to view live video, search saved video, edit and configure setup on each DVR, and import maps of buildings and other locations.
APPENDIX NVR SPECIFICATIONS Intel® Dual Core 3.4 GHz CPU Storage (Hard Drive) 250 GB Standard / Virtually Unlimited Storage Potential Storage MAX Up to 8 HDD with DVD±RW Operating System Microsoft® Windows® XP Embedded Viewing Rate Max 480 PPS Recording Rate Dependant on Network Video Device Encoding Rate Resolution Recording resolutions dependant upon the resolutions the Network Camera supports...