Network Video Recorder User Manual NVR8-X model no. NVR16-X Please carefully read these instructions before using this product. Save this manual for future use.
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This software and documentation are copyrighted. All other rights, including ownership of the software, are reserved to DVR Support Center. TOSHIBA, and Surveillix are registered trademarks of TOSHIBA CORPORATION in the United States and elsewhere; Windows, and Windows XP Embedded are registered trademarks of Microsoft Corporation. All other brand and product names are trademarks or registered trademarks of the respective owners.
[1] Verify operation of the unit by checking the instruction manual and web site for the latest updates at www.toshiba.com/taisisd [2] If there is a defect in material or workmanship, contact the Surveillix DVR Support Center at (877) 855-1349 [877-1-FIX] to speak to a technical support representative and schedule service.
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Rack Mount Instructions A) Elevated Operating Ambient – If installed in a closed or multi-unit rack assembly, the operating ambient temperature of the rack environment may be greater than room ambient. Therefore, consideration should be given to installing the equipment in an environment compatible with the maximum ambient temperature (Tma) specified by the manufacturer.
CE Notice This product is in conformity with the following European Directives: ELECTROMAGNETIC COMPATIBILITY DIRECTIVE, 89/336/EEC (as amended by 92/31/EECand by Article 5 of 93/68/EEC) per the provisions of: EN 55022:1994 EN 55024:1998 EN 61000-4-4:1995 EN 61000-3-2:1995 CISPR 24:1997 EN 61000-4-5:1995 EN 61000-3-3:1995 EN 61000-4-2:1995 EN 61000-4-6:1995...
IMPORTANT SAFETY INSTRUCTIONS Read Owner’s Manual After unpacking this product, read the owner’s manual carefully, and follow all the operating and other instructions. Power Sources This product should be operated only from the type of power source indicated on the label. If you are not sure of the type of power supply to your business or home, consult your product dealer or local power company.
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viii IMPORTANT SAFETY INSTRUCTIONS Disc Tray Keep your fingers well clear of the disc tray as it is closing. Neglecting to do so may cause serious personal injury Burden Do not place a heavy object on or step on the product. The object may fall, causing serious personal injury and serious damage to the product.
Notes on Handling Notes on Maintenance When shipping the NVR unit, the original shipping carton This NVR unit is designed to last for long periods of time. To keep packing materials come in handy. For maximum protection, your NVR unit always operational we recommend regular inspection repack the unit as it was originally packed at the factory.
Table of Contents PREFACE ..................................1 ABOUT THIS GUIDE ..............................1 TECHNICIAN NOTES ...............................1 INTRODUCTION................................2 PRODUCT DESCRIPTION ............................2 FEATURES ................................2 CONTROLS AND CONNECTIONS..........................3 BASIC FEATURES ..............................4 FRONT PANEL CONTROLS AND LEDS .........................5 NVR 4U Chassis..............................5 NVR 5U Chassis..............................6 REAR PANEL CONNECTORS ..........................7 NVR 4U Chassis..............................7 NVR 5U Chassis..............................8 GETTING STARTED ..............................11...
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Create a Motion Region............................30 SCHEDULE SETUP..............................31 Recording Schedule ............................31 Sensor Schedule ..............................32 Create a Recording Schedule..........................33 Create a Sensor Schedule..........................33 Scheduling Alarm Events..........................33 Emergency Agent Schedule ..........................33 Special Day Schedule ............................34 Creating/Editing a ‘Special Day’ Schedule.....................34 Deleting a ‘Special Day’ Schedule .........................34 System Restart Setup............................35 Create System Restart Schedule........................35 GENERAL SETUP ..............................36...
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xiii Index Search Results Display..........................52 PREVIEW SEARCH..............................53 Performing a Preview Search ..........................54 GRAPHIC SEARCH ..............................54 Performing a Graphic Search ..........................54 OBJECT SEARCH ..............................55 Performing an Object Search ..........................55 SEARCH IN LIVE ..............................56 AUDIO PLAYBACK ..............................56 BACKING UP VIDEO DATA ............................59 BACKUP OVERVIEW .............................60 NERO®...
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DIGITAL VERIFIER OVERVIEW..........................81 Installing the Digital Verifier ..........................81 Using the Digital Verifier .............................81 BACKUP VIEWER OVERVIEW ..........................82 Installing Backup Viewer.............................82 Loading Video from DVD or Hard Drive......................83 SCS OVERVIEW..............................84 Configuring the Server for Remote Connection ....................84 Connecting to an NVR ............................84 APPENDIX...................................87 NVR SPECIFICATIONS............................89...
PREFACE ABOUT THIS GUIDE This manual is a setup and maintenance guide that can be used for reference when setting up the NVR unit and for troubleshooting when a problem occurs. Only authorized personnel should attempt to repair this unit. Toshiba reserves the right to make changes to the NVR units represented by this manual without notice.
PRODUCT DESCRIPTION A Surveillix NVR is simply a server that performs as a High Definition Digital Recorder. By utilizing the many features of a computer, including processing power, storage capacity, graphics compression, network cameras and security features, the NVR unit is more powerful than the analog recorders of the past with its ability to utilize digital network cameras.
CONTROLS AND CONNECTIONS This chapter includes the following information: • Input/Output connector locations • Front Panel Controls and LEDs • Rear Panel Connectors...
BASIC FEATURES Surveillix™ state-of-the-art High Definition Digital Recorders are housed in a high performance and versatile 5U or 4U Aluminum Rack-Mount case allowing easy storage of multiple NVRs for enterprise applications. Every Surveillix NVR Unit comes equipped with the latest technology: •...
FRONT PANEL CONTROLS AND LEDS The front panel of the NVR unit contains the devices that will be commonly used for data removal, retrieval, and backup replacement. The most common components and buttons are shown below. NVR 4U Chassis DVD±RW Drive Hard Drive Array Cooling Fan Air Intake On / Off Power Switch...
NVR 5U Chassis Hard Drive Activity & Power LEDs DVD±RW Drive USB Ports On / Off Power Switch Hard Drive Array Cooling Fan Air Intake Hard Drive Array...
REAR PANEL CONNECTORS The rear panel of the NVR unit contains virtually all of the connectors you will be using. Below is a diagram that outlines the location and description of each connector: NVR 4U Chassis SVGA Monitor Out S-Video Out Audio AC Power •...
NVR 5U Chassis SVGA Monitor Out S-Video Out AC Power Audio Connector • Line In • Speaker Out Secondary Power Switch • Mic In USB Ports PS/2 Mouse Input RJ-45 Network Jack PS/2 Keyboard Input Fire Wire (w/ RAID only) DB-9 Serial Input SVGA Output LPT Parallel Printer Port...
IDENTIFYING INCLUDED COMPONENTS Surveillix™ NVRs come with a mouse, keyboard and selected software and cables. Identify the following components to make sure everything has been properly included with your new NVR unit. If any of the following items are missing, contact your dealer to arrange a replacement.
KEYBOARD SETUP To attach the keyboard to the NVR unit, plug the end of the Keyboard into the keyboard PS/2 Port located on the back of the machine. The keyboard PS/2 Port can be identified by the purple color. Refer to the Rear Panel Connectors diagram for more information. MOUSE SETUP To attach the mouse to the NVR unit, plug the end of the mouse into the mouse PS/2 Port located on the back of the machine.
MONITOR SETUP There are up to 2 available connections for monitors which can be used individually or in tandem. SVGA Output To VGA Monitor. S-Video Output To TV/VCR. Attach the Monitor or Monitors to the Rear of the NVR unit using the cable supplied by the Monitor Manufacturer. Refer to your monitor manual for detailed information on how to setup and use it.
HARD DRIVE ARRAY Handle Release Button Lock Release Handle Reset Button LOCK OPEN LOCK OPEN Hard Drive Power Buttons LOCK OPEN LOCK Alarm Light OPEN NOTE: The Alarm Light will turn on if the Hard Drives reach a temperature above safe operating conditions Swapping a Hard Drive Press the hard drive power button to turn off power to the hard drive you wish to remove.
OPTIONAL COMPONENTS To fully utilize the NVR unit’s potential, several optional Surveillix components are listed below. Contact your dealer for more information. • Extra Video Storage Hard Drive – Each NVR unit has a virtually unlimited storage potential. By adding additional Video Data Hard Drives you can extend the amount of Video Data your NVR system can store before overwriting older data.
(adding a Printer, Monitor, etc for the first time) follow the instructions carefully. After this finishes, the Surveillix DVR software should load automatically and bring you to the main screen. TURNING OFF THE DVR •...
NVR BASICS This chapter includes the following information: • Exporting/Importing NVR Settings • Becoming familiar with the Display screen • Defining Screen Divisions...
Exit to Windows by clicking the Exit Button on the Main Display Screen and selecting Restart in Windows Mode. (See the Display Screen section later in this chapter) Click Start > Programs > Surveillix > VFormat Click the Export Button in the System Settings tool section.
Exit to Windows by clicking the Exit Button on the Main Display Screen and selecting Restart in Windows Mode. (See the Display Screen section later in this chapter). Click Start > Programs > Surveillix > VFormat. Select the appropriate video setting from the list in the Video Setting Section – NTSC or PAL.
CAMERA VIEW The Camera status for each camera is displayed next to the Camera number (or name) on the Video Display Area. The following are Recording Status Special Recording Type INSTANT Camera No. and Name Recording Status Indicator The camera status for each camera is displayed in the upper right corner on the Video Display Area. The following are the different states for each camera: Recording Displayed when the camera is currently being recorded to the NVR unit.
SCREEN DIVISION BUTTONS The Screen Division Buttons allow you to view cameras in groups such as two by two, three by three and four by four. The button options are shown below. 1st Four Cameras View – Displays cameras 1-4 in the Video Display Area. To return to a different Multi-Camera View, select a different Screen Division option from the Screen Division Menu.
SETUP OVERVIEW The Setup options allow you to optimize your NVR unit by adjusting things like camera names, reboot schedules, recording schedules and more. It is extremely important that you setup your NVR correctly for several reasons. • Recording Schedules – By optimizing the recording schedule you can increase the amount of pertinent recorded video that is saved on the NVR and keep it longer.
HVR Software Serial Number: The product Serial Number is the unique number that Toshiba provided with the software purchase. System ID: The System ID is a number generated by the Surveillix unit. This is a unique code generated using the MAC address of the computer running the software.
Obtaining the Unlock Code Open an Internet browser and go to: http://register.surveillixdvrsupport.com Enter the Product Serial Number that was provided by Toshiba Enter the System ID that was generated by the unit Click Submit Verify the information Click Next if the information provided is correct Once validated, the user will be provided with the Unlock Code Print the page and save for later reference...
Unlocking a New Network Camera Start the Surveillix NVR Enter Setup Enter Camera Setup Click the Registration Button Enter the Unlock Code generated by the Toshiba Registration Site into the “new serial number” field Click Add a serial number Once the new serial number has been added to the list,...
MOTION SETUP The NVR unit allows the user to adjust several different Motion Settings and create motion detection regions. Apply current settings to all channels Display full screen video pop up on motion event Beep on motion event Display full screen video pop up on sensor event Schedule recording at a regular specified interval...
SCHEDULE SETUP Recording Schedule The Recording Schedule Window allows the user to create different recording schedules based on the day, time, and type of recording desired. In addition, this window contains the System Restart options that allow the user to perform basic system maintenance by automatically scheduling the NVR to restart periodically.
Sensor Schedule The sensors will supersede all other types of recording modes (Motion, Continuous, No Recording). Regardless of the recording schedule of a particular camera, if a sensor event occurs the associated cameras will begin recording as a Sensor Event. Sensor Recordings will be flagged and searchable using the Index Search Mode.
Create a Recording Schedule Select a day to begin creating the schedule for -or- Select the Day Selection Mode Button, enabling Multi Day Selection, to create the same schedule for multiple days. Highlight the Time-Blocks within the Recording Schedule Window for the camera(s) selected to schedule. Once the desired Time-Blocks are highlighted, click a Recording Mode Button.
Special Day Schedule The user can create days that have a unique recording schedule. If necessary create these on days that are ‘not typical’ such as Holidays, Special Events, etc. Special Day Mode / Normal Day Mode Date Bar Configured Special Days List Creating/Editing a ‘Special Day’...
System Restart Setup System Restart Setup allows the user to define a schedule wherein the NVR automatically restarts according to specified parameters. Create System Restart Schedule Open the Schedule Setup Display Click the System Restart Button Select the day(s) of the week to schedule an automatic system restart and select the box to enable shut down NOTE: This step alone does not trigger the NVR to restart, only to shut down.
GENERAL SETUP Adjust / Mute Volume Beep on Login Fail Enables the NVR to beep continuously in response to a failed login attempt. Only an authorized login will stop the beeping. Sequence Setting Allows the video out picture to automatically cycle through channels at a set speed. Ex: .Cycle through channels 1-6 at 4 second intervals.
Audio The Surveillix NVR is capable of recording up to 2 channels of audio. AUDIO FEATURES: • 8000 Hz playback in Live Mode • Up to 48000 Hz playback in search mode • Mono Sampling DATA SIZE (Per channel) •...
Volume The volume control allows fine tuning of the volume settings on the NVR. Volume Options: • Slider Controls – Used to adjust the literal volume for the respective devices listed. • Mute Checkbox – Check the mute box to mute volume on any of the device columns or check the Mute All checkbox to mute all volume on the NVR.
NETWORK SETUP Network Setup allows the user to adjust settings such as Ports, setup emergency PPP information for use with the Emergency Agent and enable Remote Access. Settings for Video Sent to Remote Client Use with Use with Remote Emergency Agent Connections Between DVR and Remote Client...
INFORMATION The Information Display allows users to define the site code necessary for connecting to remote software, save comments relative to the NVR and store tech support and contact number information. Current Server Total HDD /Available HDD Space Software Version User-Defined Contact Numbers Enter comments...
The Storage Check allows users to configure E-mail alarms, assign users to E-mail alarms and configure storage checks on the Surveillix NVR. General Configure E-mail alarms for the Surveillix NVR. Users Configures which users will receive E-mails on alarm events Storage Check Configures when storage checks will be performed and their frequency.
User Management The User Management Console allows the administrator to create, edit, and delete user accounts. Each user account can be assigned different privileges to limit the usage of the NVR system. Users can be given administrator privileges by enabling all rights, however only the true administrator account can log into the User Management Console.
User Rank The User Ranking structure allows the option to assign a privilege system (1-10 where one has the most rights) to users of the NVR Software. For example: Since only one user is allowed to use the PTZ controls at any one time, an administrator with a higher rank can kick another user out and take control of the PTZ.
SEARCH This chapter includes the following information: • Setup Overview • Channels • Color • Schedule • Speed • Motion Detect • Password • Pan/Tilt • Quit to Explorer...
SEARCH OVERVIEW The NVR unit has several options that allow the user to easily search, and find, a particular section of video. From Motion/Sensor indexing to calendar views highlighting days with recorded video; the NVR unit is equipped to help the user quickly find a specific video or event.
Because of the timing gap between the two fields, according to the standardized image rules, after image might occur to high speed moving images. The Surveillix NVR unit allows the user to remove this by clicking the Clean Image Button.
However when the hour “falls back” there is a duplicated hour that under normal circumstances would be recorded over. The Surveillix NVR actually records both hours and allows the user to select which hour to play if the need arises.
SINGLE CLIP BACKUP Along with the Save option, a single camera backup option is also included with the Surveillix software. The single Camera or Clip Backup allows the user to backup a single camera without having to backup multiple cameras at a given time. The Clip Backup option gives the users the ability to choose a backup time frame, choose a specific camera, add memos, and even make a copy of the Backup Viewer if needed.
PERFORMING A BASIC SEARCH There are several different types of searches that can be performed on the NVR unit. The most basic involves selecting the date, the time, the camera, and clicking play. Select a date using the calendar button in the Date Box. Select a time by clicking the up and down arrows to the right of the time display.
PREVIEW SEARCH Preview Search can be used in a number of circumstances to quickly find an exact moment where an event, such as a theft, occurred. The Preview Search gives a 24 Hour visual overview of a single camera by separating a 24 hour period (1 day) into 24 images, one image for each hour of the day.
Performing a Preview Search Select a single camera by either turning off all cameras but one or double-clicking a displayed image. Select the Preview Search Button. 24 images display. If there is no recorded video during a portion of the day, “No Image” will be displayed where the image should be.
OBJECT SEARCH Object Search is a powerful search utility used to search a region on the video for any motion changes. Results are neatly displayed and can be viewed quickly. Performing an Object Search Perform a Basic Search. Select a single camera, either by turning off all cameras but one or by double-clicking a displayed image. Click the Object Search Button on the Search Screen Display Click and drag the mouse on the video display to define a motion region box.
SEARCH IN LIVE The Search in Live feature allows users to review events immediately while monitoring live video. Pause, rewind, and resume live video within seconds of an alarm event or suspicious activity. Move the mouse cursor over the desired live video display on the Live Display Screen. Press the Scroll Button on the mouse.
BACKING UP VIDEO DATA This chapter includes the following information: • Overview • Saving Video to a DVD-R • Saving Video from a Single Camera • Scheduling Regular Video Backup...
BACKUP OVERVIEW The NVR can easily backup important video data to an internal or external media location. The most commonly used forms of this are CD-R/RWs, External USB or FireWire Hard Drives, and Network Drives. Every NVR unit comes standard equipped with a DVD±RW drive, USB port, and Network Adapter.
General Backup Screen The General Backup Screen is used for performing bulk backup of video recorded by all cameras for a selected period or periods to a specified storage location. Calendar Select Additional Drive/Folder Display all Hard Drives Define Drive Priority Select Remote Network Location Hour / Minutes Recording data displays in hourly (24 horizontal columns) and 10 minute (6 vertical cells) segments.
Clip Backup Screen The Clip Screen is used for backing up video recorded by individual cameras for a selected period of time to a specified storage location Performing a Clip Backup Click the Backup Button on the Main Display Screen. Click the Clip Backup Tab at the top of the Backup Center Screen.
Scheduled Backup Screen The Scheduled Screen is used for backing up video recorded by all cameras at a regular interval. Performing a Scheduled Backup Click the Backup Button on the Main Display Screen. Click the Schedule Tab at the top of the Backup Center Screen. Set the Backup Time to perform the backup.
Since connecting the NVR unit to a network can be extremely complex (depending on the network), this Surveillix NVR manual will cover only the basics. It is suggested that the administrator consult a Vendor or IT Administrator before attempting to create or connect to a LAN.
WEB VIEWER OVERVIEW The NVR unit allows you to access video using Microsoft® Internet Explorer® Browser 6. Highlights: View Live Video from most computers Username and Password protected Easy to use graphical interface Basics: 75 users can access the Web DVR simultaneously. The Web Viewer is an easy, secure way to view live video from virtually any computer with an internet connection using Microsoft Internet Explorer.
Configuring the Server for Remote Connection Enter Setup on the NVR unit. Click the Network Setup Button Uncheck the Disable Remote Control option. You should now be allowed to adjust port settings if necessary. NOTE: If you are using a Firewall, it may be necessary to adjust the port settings on both the NVR and the Firewall. Contact the Network Administrator for more information.
INCLUDED SOFTWARE SETUP This chapter includes the following information: • Emergency Agent Overview • Remote Software Overview • Digital Verifier • Backup Viewer • SCS Multi Site Software Overview...
Emergency Agent Window refer to the Emergency Agent Window section later in this chapter. Open the Emergency Agent window on the Client PC - Start >All Programs > Surveillix > Emergency Agent > Emergency Agent Right Click in the DVR List and select New. Enter the DVR Code, DVR Name, and IP Address of the NVR to connect to in the Site Edit window that opens.
Setup Window Network Port Indicates the port which the Emergency Agent uses to listen for incoming events. This number should be changed to the same number as is set in the Emergency Port in Network Settings on the NVR. Save Directory Sets the location that recorded video footage is saved to.
Search Alarm Window Video Display Play Controls Go to Next Event Go to Previous Event Alarm Event Information Export Quality It may be necessary to reduce the overall size of an .AVI file; for example, to email to someone. .AVI file sizes can be reduced by reducing the image quality. However, reducing the image quality causes the .AVI video to appear more pixilated.
The NVR unit was specifically designed to be fully operated and maintained remotely. It connects using the standard TCP/IP protocol thorough connection types such as DSL, Cable Mode, T1, ISDN, 56K Modem, LAN, and more. The Surveillix Remote software allows you to view live video, search through archived video, export images and video clips and have virtually full Setup control.
Remote Software Setup Installing Remote Software On the client computer, insert the Surveillix Software CD into the CD-ROM. The CD should play automatically. When prompted, select the Install Remote Software option. Follow the installation instructions carefully. When the software finishes installing, close any open installation windows.
DVR Site List Import/Export saved configurations Selected Site Information Select Start > Programs > Surveillix > Remote > Surveillix Remote Center. The Surveillix Remote Software opens and the Local Connection Window opens. Click New to open the Site Info window.
In order to access the NVR unit remotely, the NVR Server must be setup to allow remote connections. Time Out Value Specifies a value (in seconds) to wait for a signal from the Surveillix Remote Client. If a signal is not received by that time, the connection is dropped. Center Port Used to transfer the connection data.
When the Setup Complete window appears click Finish. Installation is complete. Using the Digital Verifier Open the Digital Verification program by selecting Start > Programs > Surveillix > Digital Verifier > Digital Signature Verifier. Click the Browse Button to load the .JPG image.
BACKUP VIEWER OVERVIEW The Backup Viewer allows you to play back the exported video in its proprietary format. Video saved in this format is extremely difficult to tamper with and therefore is the ideal solution when law enforcement and the legal department are involved. This video cannot be read by any other viewer.
Loading Video from DVD or Hard Drive Open the Backup Viewer program: Start > Programs > Surveillix > Backup Viewer > Backup Viewer. Click the Open Button. The Total Backup Search Window will open. For DVD-ROM data, select the appropriate DVD-ROM drive letter from the Backup Media Box.
SCS OVERVIEW SCS software is Network DVR Management Software; a powerful utility that allows 100 or more DVR units to be controlled using one computer. This software allows you to view live video, search saved video, edit and configure setup on each DVR, and import maps of buildings and other locations.
NVR SPECIFICATIONS Intel® Dual Core 3.4 GHz CPU Storage (Hard Drive) 250 GB Standard / Virtually Unlimited Storage Potential Storage MAX Up to 8 HDD with DVD±RW Operating System Microsoft® Windows® XP Embedded Viewing Rate Max 480 PPS Recording Rate Dependant on Network Video Device Encoding Rate Resolution Recording resolutions dependant upon the resolutions the Network Camera supports...
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