Troubleshooting; Warranty Registration - Tripp Lite APS1012SW Owner's Manual

6. Troubleshooting

• Your Inverter/Charger requires no maintenance and contains no user-serviceable or user-replaceable parts, but should be
kept dry at all times. Periodically check, clean and tighten all cable connections, as necessary, both at the unit and at the
battery.
• A small-size battery being charged at a higher charging rate could cause an overvoltage shutdown. To prevent this, reduce
the charge rate or discharge the battery before recharging.
• If the Inverter does not start up properly, disconnect the system from the battery for 30 seconds, and then repeat the
startup procedure. If the system still does not start up properly, visit www.tripplite.com/support.
7. Service
Your Tripp Lite product is covered by the warranty described in this manual. A variety of Extended Warranty and On-Site Service
Programs are also available from Tripp Lite. For more information on service, visit www.tripplite.com/support. Before returning
your product for service, follow these steps:
1. Review the installation and operation procedures in this manual to insure that the service problem does not originate from a
misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead, visit www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product Returns link. From here you can
request a Returned Material Authorization (RMA) number, which is required for service. This simple on-line form will ask
for your unit's model and serial numbers, along with other general purchaser information. The RMA number, along with
shipping instructions will be emailed to you. Any damages (direct, indirect, special or consequential) to the product incurred
during shipment to Tripp Lite or an authorized Tripp Lite service center is not covered under warranty. Products shipped to
Tripp Lite or an authorized Tripp Lite service center must have transportation charges prepaid. Mark the RMA number on the
outside of the package. If the product is within its warranty period, enclose a copy of your sales receipt. Return the product
for service using an insured carrier to the address given to you when you request the RMA.

WARRANTY REGISTRATION

Visit www.tripplite.com/warranty today to register the warranty for your new Tripp Lite product. You'll be automatically entered into a drawing
for a chance to win a FREE Tripp Lite product!*
* No purchase necessary. Void where prohibited. Some restrictions apply. See website for details.
Regulatory Compliance Identification Numbers
For the purpose of regulatory compliance certifications and identification, your Tripp Lite product has been assigned a unique series
number. The series number can be found on the product nameplate label, along with all required approval markings and information. When
requesting compliance information for this product, always refer to the series number. The series number should not be confused with the
marking name or model number of the product.
Tripp Lite follows a policy of continuous improvement. Product specifications are subject to change without notice.
1111 W. 35th Street, Chicago, IL 60609 USA
www.tripplite.com/support
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201110125 • 933053-EN