HP Laptop User Manual page 10

12 Computer Setup (BIOS) and Advanced System Diagnostics ................................................................. 97
Using Computer Setup ....................................................................................................................... 97
Using Advanced System Diagnostics ............................................................................................... 101
13 Support ...................................................................................................................................................... 102
Contacting support ........................................................................................................................... 102
Labels ............................................................................................................................................... 103
14 Specifications ............................................................................................................................................ 104
Input power ....................................................................................................................................... 104
Operating environment ..................................................................................................................... 104
Appendix A Traveling with the computer .................................................................................................... 105
Appendix B Troubleshooting ........................................................................................................................ 106
Troubleshooting resources ............................................................................................................... 106
Resolving issues .............................................................................................................................. 106
Appendix C Electrostatic discharge ............................................................................................................ 112
Index ................................................................................................................................................................. 113
x
Starting Computer Setup ................................................................................................... 97
Navigating and selecting in Computer Setup ..................................................................... 97
Restoring factory settings in Computer Setup ................................................................... 98
Updating the BIOS ............................................................................................................. 99
Determining the BIOS version ........................................................................... 99
Downloading a BIOS update ............................................................................. 99
The computer is unable to start up .................................................................................. 106
The computer screen is blank .......................................................................................... 107
Software is functioning abnormally .................................................................................. 107
The computer is on but not responding ........................................................................... 107
The computer is unusually warm ..................................................................................... 107
An external device is not working .................................................................................... 108
The wireless network connection is not working .............................................................. 108
The optical disc tray does not open for removal of a CD or DVD .................................... 108
The computer does not detect the optical drive ............................................................... 110
A disc does not play ......................................................................................................... 110
A movie is not visible on an external display ................................................................... 110
The process of burning a disc does not begin, or it stops before completion .................. 111