In The Event Of A Crash - Ford TRANSIT CUSTOM Owner's Manual

In the Event of a Crash

Note: Not every crash will deploy an airbag
or trigger the fuel pump shut off (which may
turn on emergency assistance). However, if
emergency assistance is triggered the
system tries to contact the emergency
services. If a connected mobile phone is
damaged or loses connection to the system,
it searches for and tries to connect to any
available previously paired mobile phone.
The system will then attempt to dial 112.
Before making a call:
• If the call has not been cancelled and
a successful call is made, an
introductory message is played first for
the emergency operator. This is
followed by hands-free communication
between your vehicle's occupants and
the operator.
• The system provides a short window
of time (approximately 10 seconds) to
cancel the call. If the call is not
cancelled the system will attempt to
dial 112.
• The system plays a message letting
you know that it will attempt to make
an emergency call. You can cancel the
call by selecting the relevant icon in the
display or by pressing the hang up
button on your mobile phone.
During a call:
• Emergency assistance uses your
vehicle GPS or mobile network
information when available to
determine the most appropriate
language to use. It will alert the
emergency operator of the crash and
deliver the introductory message. This
may include your vehicle GPS
coordinates.
• The language the system uses to
interact with the occupants of your
vehicle may differ from the language
used to deliver information to the
emergency operator.
Transit Custom (TTF) Vehicles Built From: 14-01-2013
SYNC
• After the delivery of the introductory
message the voice line will open so
that you can speak hands-free with the
emergency operator.
• When the line is connected, you must
be prepared to provide your name,
phone number and location
information immediately.
Note: While information is being provided
to the emergency operator, the system will
play a message letting you know it is
sending important information. It will then
let you know when the line is open to start
hands-free communication.
Note: During an emergency assistance call,
an emergency priority screen will be
displayed which contains vehicle GPS
coordinates when available. These
coordinates match the information provided
to the emergency operator in the
introductory message.
Note: The emergency operator may also
receive information from the mobile network
such as mobile phone number, mobile
phone location and mobile phone carrier
name independent from SYNC emergency
assistance.
Emergency assistance may not work if:
• Your mobile phone or emergency
assistance hardware has been
damaged in the crash.
• The vehicle battery or the system has
no power.
• Your mobile phone is thrown from your
vehicle during a crash.
• You do not have a valid and registered
SIM card with credit in your mobile
phone.
• You are in a European country or region
where the SYNC emergency assistance
call cannot be placed. Visit the regional
Ford website for details.
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